Biggby Coffee UPDATED Exam Questions
and CORRECT Answers
What is P of PERC? - CORRECT ANSWER - Perception by customers that we respect
their time and move them as quickly as possible.
What is E of PERC? - CORRECT ANSWER - Every customer leaves the store in a better
mood than when the customer arrived.
What is R of PERC? - CORRECT ANSWER - Recognize each customer as an individual.
What is C of PERC? - CORRECT ANSWER - Consistently produce a high quality
beverage.
What are the Biggby Coffee cultural values? - CORRECT ANSWER - Make friends. Have
fun. Be yourself. Share great coffee.
What is the correct version of the Shotpuller's First Position Priority? - CORRECT
ANSWER - Pull shots and set up drinks.
What is the correct version of the Shotpuller's Second Position Priority? - CORRECT
ANSWER - Complete and serve toasted food, including Bragels.
What is the correct version of the Shotpuller's Third Position Priority? - CORRECT
ANSWER - Brew coffee and run laps.
What is the Five Minute Rule? - CORRECT ANSWER - All products must be available
and the door unlocked five minutes before open and until five
minutes past close
, Hair must be restrained if it falls to your shoulders or into your face. T/F? - CORRECT
ANSWER - True
You may store your lunch on the bottom shelf of the Back of House coolers. T/F? - CORRECT
ANSWER - False
Define the term "potentially hazardous food". - CORRECT ANSWER - A food that is
more susceptible to the microorganisms that cause foodborne illness.
What is the Biggby Coffee mission statement? - CORRECT ANSWER - Create one new
Biggby Coffee fanatic per day, per store, who will actively promote us to others.
What is crema composed of, and how does crema contribute to the flavor of espresso? -
CORRECT ANSWER - Coffee oils and water; aftertaste and body
How many seconds are espresso shots good for (remain fresh)? - CORRECT ANSWER -
30 seconds
How long should it take for a set of shots to pull? - CORRECT ANSWER - 19 - 23
seconds
What are the two biggest enemies of coffee (that affect the freshness of the beans)? - CORRECT
ANSWER - moisture and air
Which three degrees of roast are used for our coffee? - CORRECT ANSWER - Medium,
Medium-Dark, Dark
Define the term 'organic coffee' and which of our coffees are organic? - CORRECT
ANSWER - Coffee that is grown without pesticides or herbicides; Black and Tan (50%),
Costa Rica, and
French Roast
and CORRECT Answers
What is P of PERC? - CORRECT ANSWER - Perception by customers that we respect
their time and move them as quickly as possible.
What is E of PERC? - CORRECT ANSWER - Every customer leaves the store in a better
mood than when the customer arrived.
What is R of PERC? - CORRECT ANSWER - Recognize each customer as an individual.
What is C of PERC? - CORRECT ANSWER - Consistently produce a high quality
beverage.
What are the Biggby Coffee cultural values? - CORRECT ANSWER - Make friends. Have
fun. Be yourself. Share great coffee.
What is the correct version of the Shotpuller's First Position Priority? - CORRECT
ANSWER - Pull shots and set up drinks.
What is the correct version of the Shotpuller's Second Position Priority? - CORRECT
ANSWER - Complete and serve toasted food, including Bragels.
What is the correct version of the Shotpuller's Third Position Priority? - CORRECT
ANSWER - Brew coffee and run laps.
What is the Five Minute Rule? - CORRECT ANSWER - All products must be available
and the door unlocked five minutes before open and until five
minutes past close
, Hair must be restrained if it falls to your shoulders or into your face. T/F? - CORRECT
ANSWER - True
You may store your lunch on the bottom shelf of the Back of House coolers. T/F? - CORRECT
ANSWER - False
Define the term "potentially hazardous food". - CORRECT ANSWER - A food that is
more susceptible to the microorganisms that cause foodborne illness.
What is the Biggby Coffee mission statement? - CORRECT ANSWER - Create one new
Biggby Coffee fanatic per day, per store, who will actively promote us to others.
What is crema composed of, and how does crema contribute to the flavor of espresso? -
CORRECT ANSWER - Coffee oils and water; aftertaste and body
How many seconds are espresso shots good for (remain fresh)? - CORRECT ANSWER -
30 seconds
How long should it take for a set of shots to pull? - CORRECT ANSWER - 19 - 23
seconds
What are the two biggest enemies of coffee (that affect the freshness of the beans)? - CORRECT
ANSWER - moisture and air
Which three degrees of roast are used for our coffee? - CORRECT ANSWER - Medium,
Medium-Dark, Dark
Define the term 'organic coffee' and which of our coffees are organic? - CORRECT
ANSWER - Coffee that is grown without pesticides or herbicides; Black and Tan (50%),
Costa Rica, and
French Roast
