Biggby Coffee Trainee Study Guide
UPDATED ACTUAL Exam Questions and
CORRECT Answers
"P"erc - CORRECT ANSWER - Perception by customers that we respect their time and
move them as quickly as possible.
p"E"rc - CORRECT ANSWER - Every customer leaves the store in a better mood than
when the customer arrived.
pe"R"c - CORRECT ANSWER - Recognize each customer as an individual.
per"C" - CORRECT ANSWER - Consistently produce a high quality beverage.
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actively promote us to others.
Cultural Values - CORRECT ANSWER - Be Happy-Make Friends-Have Fun-Love
People-Drink Great Coffee
FIFO - CORRECT ANSWER - First in, First out; all of our products
Shotpuller's Position Priorities - CORRECT ANSWER - 1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
How many seconds do shots take to pull? - CORRECT ANSWER - 19-23 seconds
, How long do espresso shots stay good/fresh? - CORRECT ANSWER - 30 seconds
Ingredients in the Americano-what does it taste like? - CORRECT ANSWER - 3/4 Hot
water and espresso; Brewed coffee
How often should coffee be check and what temperature should it be? - CORRECT
ANSWER - Every 3 hours and 165*F
What is a Cafe Au Lait? - CORRECT ANSWER - 1/2 cup French Roast and velvetized
milk
What is Fair Trade Coffee? What kinds do we have? - CORRECT ANSWER - Farmers
who are organized as co-ops are paid fairly for their beans. Black&Tan, French Roast, &
Rwanda.
Milksteamer's Position Priorities - CORRECT ANSWER - 1. Steam milk, prepare and
serve drinks
2. Actively engage each customer in conversation
3. Clean and restock
Which letters of PERC can be effected through the Milksteamer's actively engaging the
customers in conversation? - CORRECT ANSWER - P, E, & R
Serving Temperature of hot drinks? - CORRECT ANSWER - 150*F
Serving Temperature of extra hot drinks? - CORRECT ANSWER - 160*F
Serving Temperature of not hot, hot drinks? - CORRECT ANSWER - 120*F
What is tisane? - CORRECT ANSWER - a herbal infusion of fruits, herbs, and flowers.
UPDATED ACTUAL Exam Questions and
CORRECT Answers
"P"erc - CORRECT ANSWER - Perception by customers that we respect their time and
move them as quickly as possible.
p"E"rc - CORRECT ANSWER - Every customer leaves the store in a better mood than
when the customer arrived.
pe"R"c - CORRECT ANSWER - Recognize each customer as an individual.
per"C" - CORRECT ANSWER - Consistently produce a high quality beverage.
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actively promote us to others.
Cultural Values - CORRECT ANSWER - Be Happy-Make Friends-Have Fun-Love
People-Drink Great Coffee
FIFO - CORRECT ANSWER - First in, First out; all of our products
Shotpuller's Position Priorities - CORRECT ANSWER - 1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
How many seconds do shots take to pull? - CORRECT ANSWER - 19-23 seconds
, How long do espresso shots stay good/fresh? - CORRECT ANSWER - 30 seconds
Ingredients in the Americano-what does it taste like? - CORRECT ANSWER - 3/4 Hot
water and espresso; Brewed coffee
How often should coffee be check and what temperature should it be? - CORRECT
ANSWER - Every 3 hours and 165*F
What is a Cafe Au Lait? - CORRECT ANSWER - 1/2 cup French Roast and velvetized
milk
What is Fair Trade Coffee? What kinds do we have? - CORRECT ANSWER - Farmers
who are organized as co-ops are paid fairly for their beans. Black&Tan, French Roast, &
Rwanda.
Milksteamer's Position Priorities - CORRECT ANSWER - 1. Steam milk, prepare and
serve drinks
2. Actively engage each customer in conversation
3. Clean and restock
Which letters of PERC can be effected through the Milksteamer's actively engaging the
customers in conversation? - CORRECT ANSWER - P, E, & R
Serving Temperature of hot drinks? - CORRECT ANSWER - 150*F
Serving Temperature of extra hot drinks? - CORRECT ANSWER - 160*F
Serving Temperature of not hot, hot drinks? - CORRECT ANSWER - 120*F
What is tisane? - CORRECT ANSWER - a herbal infusion of fruits, herbs, and flowers.
