Biggby Coffee Training UPDATED
ACTUAL Exam Questions and CORRECT
Answers
PERC - CORRECT ANSWER - The Biggby Operating Philosophy
"P" in PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them along as quickly as possible
"E" in PERC - CORRECT ANSWER - Every customer leaves the store in a better mood
than when the customer arrived
"R" in PERC - CORRECT ANSWER - Recognize each customer as an individual
"C" in PERC - CORRECT ANSWER - Consistently produce a high quality beverage
Biggby Mission Statement - CORRECT ANSWER - Create one new Biggby Coffee
fanatic per day, per store, who will actively promote us to others
Position Priorities - CORRECT ANSWER - - The Shotpuller
- The Milksteamer
- The Cashier
- The Drive Thru Cashier
Shotpuller Priority #1 - CORRECT ANSWER - Pull shots and set up drinks
Shotpuller Priority #2 - CORRECT ANSWER - Complete and serve toasted food,
including Bragels
, Shotpuller Priority #3 - CORRECT ANSWER - Brew coffee and run laps
Milksteamer Priority #1 - CORRECT ANSWER - Steam milk, prepare and serve drinks
Milksteamer Priority #2 - CORRECT ANSWER - Actively engage each customer in
conversation
Milksteamer Priority #3 - CORRECT ANSWER - Clean and restock
Cashier Priority #1 - CORRECT ANSWER - Greet customers within 3 steps of the door
and complete their transactions as quickly as possible
Cashier Priority #2 - CORRECT ANSWER - Build sales through suggestive selling
Cashier Priority #3 - CORRECT ANSWER - Clean and restock the POP area, including
food
Drive Thru Cashier Priority #1 - CORRECT ANSWER - Greet customers within 3
seconds and complete their transactions as quickly as possible
Drive Thru Cashier Priority #2 - CORRECT ANSWER - Build sales through suggestive
selling
Drive Thru Cashier Priority #3 - CORRECT ANSWER - Clean, restock, and assist
production line operations
Cultural Values - CORRECT ANSWER - Make Friends
Have Fun
ACTUAL Exam Questions and CORRECT
Answers
PERC - CORRECT ANSWER - The Biggby Operating Philosophy
"P" in PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them along as quickly as possible
"E" in PERC - CORRECT ANSWER - Every customer leaves the store in a better mood
than when the customer arrived
"R" in PERC - CORRECT ANSWER - Recognize each customer as an individual
"C" in PERC - CORRECT ANSWER - Consistently produce a high quality beverage
Biggby Mission Statement - CORRECT ANSWER - Create one new Biggby Coffee
fanatic per day, per store, who will actively promote us to others
Position Priorities - CORRECT ANSWER - - The Shotpuller
- The Milksteamer
- The Cashier
- The Drive Thru Cashier
Shotpuller Priority #1 - CORRECT ANSWER - Pull shots and set up drinks
Shotpuller Priority #2 - CORRECT ANSWER - Complete and serve toasted food,
including Bragels
, Shotpuller Priority #3 - CORRECT ANSWER - Brew coffee and run laps
Milksteamer Priority #1 - CORRECT ANSWER - Steam milk, prepare and serve drinks
Milksteamer Priority #2 - CORRECT ANSWER - Actively engage each customer in
conversation
Milksteamer Priority #3 - CORRECT ANSWER - Clean and restock
Cashier Priority #1 - CORRECT ANSWER - Greet customers within 3 steps of the door
and complete their transactions as quickly as possible
Cashier Priority #2 - CORRECT ANSWER - Build sales through suggestive selling
Cashier Priority #3 - CORRECT ANSWER - Clean and restock the POP area, including
food
Drive Thru Cashier Priority #1 - CORRECT ANSWER - Greet customers within 3
seconds and complete their transactions as quickly as possible
Drive Thru Cashier Priority #2 - CORRECT ANSWER - Build sales through suggestive
selling
Drive Thru Cashier Priority #3 - CORRECT ANSWER - Clean, restock, and assist
production line operations
Cultural Values - CORRECT ANSWER - Make Friends
Have Fun
