Biggby Coffee Training UPDATED Exam
Questions and CORRECT Answers
p of perc - CORRECT ANSWER - Perception by customers that we respect their time and
move them as quickly as possible
e of perc - CORRECT ANSWER - Every customer leaves the store in a better mood than
when the customer arrived
r of perc - CORRECT ANSWER - Recognize each customer as an individual
c of perc - CORRECT ANSWER - Consistently produce a high quality beverage
Biggby mission statement - CORRECT ANSWER - Create one new Biggby fanatic per
day, per store, who will actively promote us to others
Cultural Values - CORRECT ANSWER - Make friends
Have fun
b yourself
share great coffee
priority of shot puller - CORRECT ANSWER - 1. pull shots and set up drinks
2. complete and serve toasted food
3. brew coffee and run laps
shots pull between how many seconds - CORRECT ANSWER - 19-23
short cup - CORRECT ANSWER - 10 oz, 1 expresso latte, 2 for americano
Questions and CORRECT Answers
p of perc - CORRECT ANSWER - Perception by customers that we respect their time and
move them as quickly as possible
e of perc - CORRECT ANSWER - Every customer leaves the store in a better mood than
when the customer arrived
r of perc - CORRECT ANSWER - Recognize each customer as an individual
c of perc - CORRECT ANSWER - Consistently produce a high quality beverage
Biggby mission statement - CORRECT ANSWER - Create one new Biggby fanatic per
day, per store, who will actively promote us to others
Cultural Values - CORRECT ANSWER - Make friends
Have fun
b yourself
share great coffee
priority of shot puller - CORRECT ANSWER - 1. pull shots and set up drinks
2. complete and serve toasted food
3. brew coffee and run laps
shots pull between how many seconds - CORRECT ANSWER - 19-23
short cup - CORRECT ANSWER - 10 oz, 1 expresso latte, 2 for americano
