Biggby UPDATED ACTUAL Exam
Questions and CORRECT Answers
What is the correct version of P of PERC - CORRECT ANSWER - Perception by
customers that we respect their time and move them as quickly as possible
What is the correct version of E of PERC - CORRECT ANSWER - Every customer leaves
the store in a better mood than when the customer arrived
What is the correct version of R of PERC - CORRECT ANSWER - Recognize each
customer as an individual
What is the correct version of C of PERC - CORRECT ANSWER - Consistently produce
a high quality beverage
What is the mission statement - CORRECT ANSWER - Create one new biggby coffee
fanatic per day,per store, who will actively promote us to others
Which pair of procedures most directly affect P of PERC - CORRECT ANSWER - Great
customers within three steps of the door; thank customers for their patience when service is slow
Which pair of procedures most directly affect E of PERC - CORRECT ANSWER -
Engage customers with energy, excitement,and enthusiasm; run laps every 15 minutes
Which pair of procedures most directly affects R of PERC - CORRECT ANSWER - Learn
customers' names, drinks, and stories; make suggestions to customers who don't know what to
order
Which pair of procedures most directly affects C of PERC - CORRECT ANSWER -
Never serve lattes with more than 1/2" of foam; use exact measurements when preparing drinks-
don't guess
, Select the correct version of our cultural values - CORRECT ANSWER - Be happy. Have
fun. Make friends. Love people. Drink great coffee.
Which of the following appearance and uniform policies are NOT related to safety or sanitation -
CORRECT ANSWER - Our jewelry policies
What does FIFO stand for? Which products do we use FIFO on - CORRECT ANSWER -
First in, First out; all of our products
What concentration should the sanitizer be (in ppm) and how long should the dishes be
submerged - CORRECT ANSWER - 150/200 1 minute
What is the refill policy for iced tea and lemonade - CORRECT ANSWER - One free refill
next refill is full price
Define the term fair trade coffee, and which of our coffees are fair trade? - CORRECT
ANSWER - Farmers organized as a cooperatives are paid fairly for their beans; Black and
Tan, French roast and Rwanda
Define the term organic coffee and which of our coffees are organic - CORRECT
ANSWER - Coffee that is grown without pesticides; Black and Tan, French roast, coasta
rica
What are the two biggest enemies of coffee - CORRECT ANSWER - Moisture and air
What is the refill policy for brewed coffee - CORRECT ANSWER -
What is the roast for our Biggby blend - CORRECT ANSWER - Medium
Questions and CORRECT Answers
What is the correct version of P of PERC - CORRECT ANSWER - Perception by
customers that we respect their time and move them as quickly as possible
What is the correct version of E of PERC - CORRECT ANSWER - Every customer leaves
the store in a better mood than when the customer arrived
What is the correct version of R of PERC - CORRECT ANSWER - Recognize each
customer as an individual
What is the correct version of C of PERC - CORRECT ANSWER - Consistently produce
a high quality beverage
What is the mission statement - CORRECT ANSWER - Create one new biggby coffee
fanatic per day,per store, who will actively promote us to others
Which pair of procedures most directly affect P of PERC - CORRECT ANSWER - Great
customers within three steps of the door; thank customers for their patience when service is slow
Which pair of procedures most directly affect E of PERC - CORRECT ANSWER -
Engage customers with energy, excitement,and enthusiasm; run laps every 15 minutes
Which pair of procedures most directly affects R of PERC - CORRECT ANSWER - Learn
customers' names, drinks, and stories; make suggestions to customers who don't know what to
order
Which pair of procedures most directly affects C of PERC - CORRECT ANSWER -
Never serve lattes with more than 1/2" of foam; use exact measurements when preparing drinks-
don't guess
, Select the correct version of our cultural values - CORRECT ANSWER - Be happy. Have
fun. Make friends. Love people. Drink great coffee.
Which of the following appearance and uniform policies are NOT related to safety or sanitation -
CORRECT ANSWER - Our jewelry policies
What does FIFO stand for? Which products do we use FIFO on - CORRECT ANSWER -
First in, First out; all of our products
What concentration should the sanitizer be (in ppm) and how long should the dishes be
submerged - CORRECT ANSWER - 150/200 1 minute
What is the refill policy for iced tea and lemonade - CORRECT ANSWER - One free refill
next refill is full price
Define the term fair trade coffee, and which of our coffees are fair trade? - CORRECT
ANSWER - Farmers organized as a cooperatives are paid fairly for their beans; Black and
Tan, French roast and Rwanda
Define the term organic coffee and which of our coffees are organic - CORRECT
ANSWER - Coffee that is grown without pesticides; Black and Tan, French roast, coasta
rica
What are the two biggest enemies of coffee - CORRECT ANSWER - Moisture and air
What is the refill policy for brewed coffee - CORRECT ANSWER -
What is the roast for our Biggby blend - CORRECT ANSWER - Medium
