Biggby ACTUAL UPDATED Exam
Questions and CORRECT Answers
P - CORRECT ANSWER - Perception by customers that we respect their time and move
them as quickly as possible
E - CORRECT ANSWER - every customer leaves the store in a better mood than when
the customer arrived
R - CORRECT ANSWER - Recognize each customer as an individual
C - CORRECT ANSWER - Consistently produce a high quality beverage
Mission statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actively promote us to others
which procedures more directly affect P of PERC - CORRECT ANSWER - great
customers within 3 steps of the door. Thank customers for their patience when service is slow
which pair of procedures most directly affect E of PERC - CORRECT ANSWER - Run
laps every 15 minutes. Engage customers with energy, excitement, and enthusiasm
which pair of procedure directly affect R of PERC - CORRECT ANSWER - Learn
customers' names, drinks, and stories; make suggestions to customers who don't know what to
order
which pair of procedures most directly affect C of PERC - CORRECT ANSWER - never
serve lattes with more than 1/2" of foam; use exact measurements when preparing drinks- don't
guess
, select the correct version of our cultural values - CORRECT ANSWER - Make friends.
Have fun. Be yourself. Share great coffee
which of the following is NOT a part of our Appearance and Uniform policy - CORRECT
ANSWER - you must wear white socks
how and why do we wear an apron - CORRECT ANSWER - over the neck, with seams
facing in, tied in back; keeps germs on our clothing off the equipment and food
what does FIFO stand for? Which products do we use FIFO on? - CORRECT ANSWER -
First in, first out; all of our products
what concentration should the sanitizer solution be (in ppm) and how long should the dishes be
submerged - CORRECT ANSWER - 150/200 ppm and above; 1 minute
what is the 5 minute rule - CORRECT ANSWER - all products must be available w/ the
door unlocked 5 minutes before open and 5 minutes past close
when a customer orders iced coffee the store cashier must ask if they want cream or sugar -
CORRECT ANSWER - true
define the term fair trade coffee and which of our coffees are fair trade - CORRECT
ANSWER - farmers organized as cooperatives are paid fairly for their beans; black & tan,
French roast, rwanda
define the term organic coffee and which of our coffee is organic - CORRECT
ANSWER - coffee that is grown without pesticides; black and tan, French roast, costa rica
what are the two biggest enemies of coffee that affect the freshness of the beans - CORRECT
ANSWER - moisture and air
Questions and CORRECT Answers
P - CORRECT ANSWER - Perception by customers that we respect their time and move
them as quickly as possible
E - CORRECT ANSWER - every customer leaves the store in a better mood than when
the customer arrived
R - CORRECT ANSWER - Recognize each customer as an individual
C - CORRECT ANSWER - Consistently produce a high quality beverage
Mission statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actively promote us to others
which procedures more directly affect P of PERC - CORRECT ANSWER - great
customers within 3 steps of the door. Thank customers for their patience when service is slow
which pair of procedures most directly affect E of PERC - CORRECT ANSWER - Run
laps every 15 minutes. Engage customers with energy, excitement, and enthusiasm
which pair of procedure directly affect R of PERC - CORRECT ANSWER - Learn
customers' names, drinks, and stories; make suggestions to customers who don't know what to
order
which pair of procedures most directly affect C of PERC - CORRECT ANSWER - never
serve lattes with more than 1/2" of foam; use exact measurements when preparing drinks- don't
guess
, select the correct version of our cultural values - CORRECT ANSWER - Make friends.
Have fun. Be yourself. Share great coffee
which of the following is NOT a part of our Appearance and Uniform policy - CORRECT
ANSWER - you must wear white socks
how and why do we wear an apron - CORRECT ANSWER - over the neck, with seams
facing in, tied in back; keeps germs on our clothing off the equipment and food
what does FIFO stand for? Which products do we use FIFO on? - CORRECT ANSWER -
First in, first out; all of our products
what concentration should the sanitizer solution be (in ppm) and how long should the dishes be
submerged - CORRECT ANSWER - 150/200 ppm and above; 1 minute
what is the 5 minute rule - CORRECT ANSWER - all products must be available w/ the
door unlocked 5 minutes before open and 5 minutes past close
when a customer orders iced coffee the store cashier must ask if they want cream or sugar -
CORRECT ANSWER - true
define the term fair trade coffee and which of our coffees are fair trade - CORRECT
ANSWER - farmers organized as cooperatives are paid fairly for their beans; black & tan,
French roast, rwanda
define the term organic coffee and which of our coffee is organic - CORRECT
ANSWER - coffee that is grown without pesticides; black and tan, French roast, costa rica
what are the two biggest enemies of coffee that affect the freshness of the beans - CORRECT
ANSWER - moisture and air
