Biggby Test Review UPDATED ACTUAL
Exam Questions and CORRECT Answers
1. select the correct version of P of PERC - CORRECT ANSWER - b. Perception by
customers that we respect their time and move them as quickly as possible
2. select the correct version of E of PERC - CORRECT ANSWER - a. every customer
leaves the store in a better mood than when the customer arrived
3. select the correct version of R of PERC - CORRECT ANSWER - d. recognize each
customer as an individual
4. select the correct version C of PERC - CORRECT ANSWER - c. consistently produce a
high quality beverage
5. select the correct version of the Mission Statement - CORRECT ANSWER - e. create
one new BIGGBY COFFEE fanatic per day, per store, who will promote us to others
6. which pair of procedures more directly affect P of PERC - CORRECT ANSWER - d.
greet customers within 3 steps of the door; Thank customers for their patience when service is
slow
7. which pair of procedures most directly affect E of PERC - CORRECT ANSWER - c.
run laps every 15 minutes; Engage customers with energy, excitement, and enthusiasm
8. which pair of procedure most directly affect R of PERC - CORRECT ANSWER - e.
learn customers' names, drinks, and stories; Make suggestions to customers who don't know what
to order
9. which pair of procedures most directly affect C of PERC - CORRECT ANSWER - a.
never serve lattes with more than 1/2" of foam; use exact measurements when preparing drinks -
don't guess
, 10. select the correct version of our Cultural Values - CORRECT ANSWER - e. Make
Friends. Have Fun. Be Yourself. Share Great Coffee.
11. which of the following is NOT a part of our Appearance and Uniform Policy - CORRECT
ANSWER - b. you must wear white socks
12. how and why do we wear an apron - CORRECT ANSWER - d. over the neck, with
seams facing in, tied in the back; it keeps germs on our clothes off of equipment & food
13. what does FIFO stand for? Which products do we use FIFO on - CORRECT
ANSWER - c. first in, First out; all of our products
14. what concentration should the sanitizer solution be (in ppm) and how long should dishes be
submerged - CORRECT ANSWER - b. 150/200 ppm and above; 1 minute
15. what is the Five Minute Rule - CORRECT ANSWER - c. all products must be
available w/ the door unlocked 5 minutes before open and until five minutes past
16. when a customer orders Iced Coffee, the store Cashier must ask if they want cream or sugar -
CORRECT ANSWER - a. true
17. define the term Fair Trade Coffee, and which of our coffees are Fair Trade - CORRECT
ANSWER - d. farmers organized as cooperatives are paid fairly for their beans ; Black &
Tan (50%), French Roast, and Rwanda
18. define the term 'organic coffee' and which of our coffees are organic - CORRECT
ANSWER - b. coffee that is grown without pesticides; Black & Tan (50%), French Roast,
and Costa Rica
Exam Questions and CORRECT Answers
1. select the correct version of P of PERC - CORRECT ANSWER - b. Perception by
customers that we respect their time and move them as quickly as possible
2. select the correct version of E of PERC - CORRECT ANSWER - a. every customer
leaves the store in a better mood than when the customer arrived
3. select the correct version of R of PERC - CORRECT ANSWER - d. recognize each
customer as an individual
4. select the correct version C of PERC - CORRECT ANSWER - c. consistently produce a
high quality beverage
5. select the correct version of the Mission Statement - CORRECT ANSWER - e. create
one new BIGGBY COFFEE fanatic per day, per store, who will promote us to others
6. which pair of procedures more directly affect P of PERC - CORRECT ANSWER - d.
greet customers within 3 steps of the door; Thank customers for their patience when service is
slow
7. which pair of procedures most directly affect E of PERC - CORRECT ANSWER - c.
run laps every 15 minutes; Engage customers with energy, excitement, and enthusiasm
8. which pair of procedure most directly affect R of PERC - CORRECT ANSWER - e.
learn customers' names, drinks, and stories; Make suggestions to customers who don't know what
to order
9. which pair of procedures most directly affect C of PERC - CORRECT ANSWER - a.
never serve lattes with more than 1/2" of foam; use exact measurements when preparing drinks -
don't guess
, 10. select the correct version of our Cultural Values - CORRECT ANSWER - e. Make
Friends. Have Fun. Be Yourself. Share Great Coffee.
11. which of the following is NOT a part of our Appearance and Uniform Policy - CORRECT
ANSWER - b. you must wear white socks
12. how and why do we wear an apron - CORRECT ANSWER - d. over the neck, with
seams facing in, tied in the back; it keeps germs on our clothes off of equipment & food
13. what does FIFO stand for? Which products do we use FIFO on - CORRECT
ANSWER - c. first in, First out; all of our products
14. what concentration should the sanitizer solution be (in ppm) and how long should dishes be
submerged - CORRECT ANSWER - b. 150/200 ppm and above; 1 minute
15. what is the Five Minute Rule - CORRECT ANSWER - c. all products must be
available w/ the door unlocked 5 minutes before open and until five minutes past
16. when a customer orders Iced Coffee, the store Cashier must ask if they want cream or sugar -
CORRECT ANSWER - a. true
17. define the term Fair Trade Coffee, and which of our coffees are Fair Trade - CORRECT
ANSWER - d. farmers organized as cooperatives are paid fairly for their beans ; Black &
Tan (50%), French Roast, and Rwanda
18. define the term 'organic coffee' and which of our coffees are organic - CORRECT
ANSWER - b. coffee that is grown without pesticides; Black & Tan (50%), French Roast,
and Costa Rica
