BIGGBY Training Test UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Select the correct version of P of PERC - CORRECT ANSWER - Perception by customers
that we respect their time and move them as quickly as possible.
Select the correct version of E of PERC - CORRECT ANSWER - Every customer leave
the store in a better mood than when the customer arrived.
Select the correct version of R of PERC - CORRECT ANSWER - Recognize each
customer as an individual.
Select the correct version of C of PERC - CORRECT ANSWER - Consistently produce a
high quality beverage
Select the correct version of the mission statement - CORRECT ANSWER - Create on
new BIGGBY COFFEEE fanatic per say, per store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC - CORRECT ANSWER - Greet
customers within 3 steps of the door; Thank customers for their patience when service is slow
Which pair of procedure most directly affect E of PERC - CORRECT ANSWER - Run
laps every 15 minutes; Engage customers with energy, excitement, and enthusiasm
Which pair of procedures most directly affect R of PERC - CORRECT ANSWER - Learn
customers' names, drinks, and stories; Make suggestions to customers who don't know what to
order
, Which pair of procedures most directly affect C of PERC - CORRECT ANSWER - Never
serve lattes with more than 1/2" of foam; Use exact measurements when preparing drinks - don't
guess
Select the correct version of our Cultural Values - CORRECT ANSWER - Make friends.
Have fun. Be yourself. Share great coffee.
Which of the following appearance and uniform policies are NOT related to safety or sanitation -
CORRECT ANSWER - Our tattoo and hair color policy
How and why do we wear an apron - CORRECT ANSWER - Worn over the neck and tied
securely; It is a barrier that protects the food and equipment from any germs that may be on our
clothing
What does FIFO stand for? Which products do we use FIFO on - CORRECT ANSWER -
First in, First out; all of our products
What concentration should the sanitizer solution be (in ppm) and how long should dishes be
submerged - CORRECT ANSWER - 150/200 ppm and above; 1 minute
What is the Five minute rule - CORRECT ANSWER - All equipment and products must
be available five minutes
before open, and until five minutes after close
When a customer orders an iced coffee, the inside the store Cashier must ask if they want room
for cream and sugar - CORRECT ANSWER - False
Define the term fair trade coffee, and which of our coffees are fair traide - CORRECT
ANSWER - Farmers organize as cooperatives are paid fairly for their beans, French Roast
ACTUAL Exam Questions and CORRECT
Answers
Select the correct version of P of PERC - CORRECT ANSWER - Perception by customers
that we respect their time and move them as quickly as possible.
Select the correct version of E of PERC - CORRECT ANSWER - Every customer leave
the store in a better mood than when the customer arrived.
Select the correct version of R of PERC - CORRECT ANSWER - Recognize each
customer as an individual.
Select the correct version of C of PERC - CORRECT ANSWER - Consistently produce a
high quality beverage
Select the correct version of the mission statement - CORRECT ANSWER - Create on
new BIGGBY COFFEEE fanatic per say, per store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC - CORRECT ANSWER - Greet
customers within 3 steps of the door; Thank customers for their patience when service is slow
Which pair of procedure most directly affect E of PERC - CORRECT ANSWER - Run
laps every 15 minutes; Engage customers with energy, excitement, and enthusiasm
Which pair of procedures most directly affect R of PERC - CORRECT ANSWER - Learn
customers' names, drinks, and stories; Make suggestions to customers who don't know what to
order
, Which pair of procedures most directly affect C of PERC - CORRECT ANSWER - Never
serve lattes with more than 1/2" of foam; Use exact measurements when preparing drinks - don't
guess
Select the correct version of our Cultural Values - CORRECT ANSWER - Make friends.
Have fun. Be yourself. Share great coffee.
Which of the following appearance and uniform policies are NOT related to safety or sanitation -
CORRECT ANSWER - Our tattoo and hair color policy
How and why do we wear an apron - CORRECT ANSWER - Worn over the neck and tied
securely; It is a barrier that protects the food and equipment from any germs that may be on our
clothing
What does FIFO stand for? Which products do we use FIFO on - CORRECT ANSWER -
First in, First out; all of our products
What concentration should the sanitizer solution be (in ppm) and how long should dishes be
submerged - CORRECT ANSWER - 150/200 ppm and above; 1 minute
What is the Five minute rule - CORRECT ANSWER - All equipment and products must
be available five minutes
before open, and until five minutes after close
When a customer orders an iced coffee, the inside the store Cashier must ask if they want room
for cream and sugar - CORRECT ANSWER - False
Define the term fair trade coffee, and which of our coffees are fair traide - CORRECT
ANSWER - Farmers organize as cooperatives are paid fairly for their beans, French Roast
