D253 - TASK 2: BECOMING AN EFFECTIVE VALUES-BASED LEADER|
VALUES-BASED LEADERSHIP - TASK 2 TEMPLATE AND TIPS (RSM3)|
1. Introduce yourself as the new customer service manager to your team, focusing on one
of the six company values provided in the scenario (Excellence, Integrity, Humility,
Trust, Growth, Respect).
Hello team! I am Stephen, and I look forward to working with all of you as the new customer service
manager. I am thankful for the opportunity, and I hope we can all learn together as I transition into
this new role. As your manager, I aim to treat you with the respect you deserve. As a team, I hope
we grow and hold ourselves to a high standard in our daily interactions with each other and our
valued customers. Achieving high respect among our team will foster an environment where we
can all come together and achieve our goals, no matter how different we may be. We all have
something to bring to achieve success, and respecting each other will build a strong foundation
among the team.
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
My team and I are committed to creating an environment where each person can achieve high self-
confidence. In a customer service role, self-confidence is vitally important to ensure the customer
feels comfortable because our team can handle their needs. The team will practice self-confidence
with role play scenarios, in which the team will take turns being the customer to allow for
confidence to build in their day-to-day interactions. We will also foster an environment where each
person feels appreciated and help foster self-confidence by building each other up by commending
each other when a goal is completed.
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
, As the new customer service manager, I will encourage my team and myself to commit themselves
to transparency. In my new role, I plan to be completely transparent with my team and ask them to
do the same. Transparency will allow us to foster an environment of trust and team congruency. To
further help with transparency, I will commit to an open-door policy in which any team member can
meet with me and discuss any topic of their choosing. I will also schedule one-on-one meetings
with the team and ask them about their preferences foye and personal and career
VALUES-BASED LEADERSHIP - TASK 2 TEMPLATE AND TIPS (RSM3)|
1. Introduce yourself as the new customer service manager to your team, focusing on one
of the six company values provided in the scenario (Excellence, Integrity, Humility,
Trust, Growth, Respect).
Hello team! I am Stephen, and I look forward to working with all of you as the new customer service
manager. I am thankful for the opportunity, and I hope we can all learn together as I transition into
this new role. As your manager, I aim to treat you with the respect you deserve. As a team, I hope
we grow and hold ourselves to a high standard in our daily interactions with each other and our
valued customers. Achieving high respect among our team will foster an environment where we
can all come together and achieve our goals, no matter how different we may be. We all have
something to bring to achieve success, and respecting each other will build a strong foundation
among the team.
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
My team and I are committed to creating an environment where each person can achieve high self-
confidence. In a customer service role, self-confidence is vitally important to ensure the customer
feels comfortable because our team can handle their needs. The team will practice self-confidence
with role play scenarios, in which the team will take turns being the customer to allow for
confidence to build in their day-to-day interactions. We will also foster an environment where each
person feels appreciated and help foster self-confidence by building each other up by commending
each other when a goal is completed.
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
, As the new customer service manager, I will encourage my team and myself to commit themselves
to transparency. In my new role, I plan to be completely transparent with my team and ask them to
do the same. Transparency will allow us to foster an environment of trust and team congruency. To
further help with transparency, I will commit to an open-door policy in which any team member can
meet with me and discuss any topic of their choosing. I will also schedule one-on-one meetings
with the team and ask them about their preferences foye and personal and career
