organization correct answers group of people working together in a structure and coordinated
fashion to achieve a set of goals
what are the 4 areas of management in organizations? correct answers planning/decision making,
organization, lead, contolling
how are goals attained? correct answers efficiently and effectively
define efficient correct answers using resources wisely and in a cost effective way, about money
and people
define effective correct answers making the right decisions and successfully implementing them
define top managers correct answers the small group of people who manage the overall
organization, create the organization's goals, overall strategy, and operating policies
define middle managers correct answers primarily responsible for implementing the policies and
plans of top managers, also supervise and coordinate the activities of lower level managers, filter
for info that goes upstairs and downstairs
define first-line managers correct answers Lowest level. Manage the work of non-managerial
employees who typically are involved with producing the organization's products or servicing the
organizations customers. AKA shift managers, district managers, department managers, or office
managers.
what are the 5 main areas of an organization? correct answers marketing, financial, operations,
HR, administration
,what was Prof Wesner's example about how an organization runs regarding the different areas?
correct answers When we think about structure, it's not a walled silo, it's a perforated silo, the
individuals within th groups need to communicate with each other and be on the same page
interpersonal roles correct answers figurehead, leader, liaison
informational roles correct answers monitor, disseminator, spokesperson
decisional roles correct answers entrepreneur, disturbance handler, resource allocator, negotiator
what are the basic managerial skills necessary? correct answers tech, interpersonal, conceptual,
diagnostic, communication, decision making, time manangement
define the science of management correct answers assumes that problems are logical, rational,
objective, that we can work through a process and figure something out, requires use of tech,
diagnostic and decision making skills
define the art of management correct answers making decisions and solving problems using a
blend of intuition, experience, instinct, and personal insights, creativity
define profit organizations correct answers seeking profit, primary goal is making money,
advancing capital, makes organization grow
define non-profit organizations correct answers gov't organizations, educational, healthcare
facilities, community/social/spiritual settings
what is changing in the workforce today? correct answers increasing diversity, work ethics,
gender, age, more attractive environments
, All ________, regardless of whether they are large or small, profit-seeking or not-for-profit,
domestic or multinational, use some combination of human, financial, physical, and information
resources to achieve their goals. correct answers managers
theory correct answers a conceptual framework for organizing knowledge so we know how to
use it
when did management truly form? correct answers in the 1800's when we went from local
farmer/gatherers to the Industrial Revolution (Henry Ford the assembly line)
What are the two forms of classical management perspective? correct answers scientific and
administrative management
what is scientific management correct answers ways to improve production of individual works,
simple tasks, Babbage
what is administrative management? correct answers focuses on managing the total organization,
keeps works motivated, Owen
What are the 4 steps of the scientific management? correct answers 1. develop a science for each
element of the job to replace old rule of thumb methods
2. scientifically select employees, then train them to do the job
3. supervise employees to make sure they follow the prescribed methods for performing their
jobs
4. continue to plan the work, but use the works to get the work done
saw works soldering or deliberately working below their potential, created the 4 scientific steps
of management correct answers Frederick Taylor
developed techniques and strategies for eliminating inefficiency correct answers Frank Gilberth