MGMT 309 Exam 3 TAMU || With Certified Answers.
Positive Interpersonal Dynamics correct answers when two parties know each other, have mutual
respect and affection, and enjoy interacting with one another
Negative Interpersonal Dynamics correct answers when two parties dislike one another, do not
have mutual respect, and do not enjoy interacting with one another
Outcomes of interpersonal behaviors (can create synergy) correct answers - Satisfaction of social
needs (must interact with others)
- Social support
- Source of organizational synergy
- Source of conflict (can be a situation (positive) or relationship conflict (negative))
Communication correct answers - the process of transmitting information from one person to
another
- can be white noise. Block out teacher, but still considered communicating
Effective Communication correct answers - the process of sending a message in such a way that
the message received is as close in meaning as possible to the message intended
- based on mutual understanding
- strive to achieve this
- goes both ways
- Wheel (most centralized) - least liked. You are the only one sharing info
- Y - leadership
- Chain - more distortion (like Telephone)
- Circle (full circle. 5th person tells the 1st, which can correct
,- All channel (least centralized, most decentralized) - communicating with everyone. Most
preferred, especially for complex tasks correct answers Types of Communication Networks (see
picture)
Nonverbal Communication correct answers - any communication exchange that does not use
words, or uses words to carry more meaning that the strict definition of the words themselves
- facial expression (55%)
- inflection and tone of voice (38%)
- only a small portion of the message content is due to the words in the message (7%)
- maintain or enhance self-esteem
- listen and respond with empathy
- ask for help and encourage involvement
- share thoughts, feelings, and rationale
- provide support without removing responsibility correct answers Key Principles
Is he an effective communicator? No.
He did not answer the question, avoided eye contact, did not tell the truth correct answers What
was the importance of the Management Speak - BBC version of the Office where David Brent
was getting asked questions by his boss and he kept looking around
Individual Barriers to Effective Communication correct answers - Conflicting or inconsistent
signals
- Credibility about the subject
- Reluctance to communicate
- Poor listening skills
- Predispositions about the subject
Organizational Barriers to Effective Communication correct answers - Semantics
,- Status or power differences
- Different perceptions
- Noise (literal of figurative)
- Overload (can't process anymore)
- Language differences
Individual Skills overcoming barriers to communication correct answers - develop good listening
skills - most important
- encourage two-way communication (ask for validation)
- Be aware of language and meaning
- maintain credibility
- be sensitive to receiver's perspective
- be sensitive to sender's perspective
Organizational Skills overcoming barriers to communication correct answers - follow up
(especially after choice shift)
- regulate information flows
- understand the richness of media (richest form- face to face)
More Effective Listening Skills correct answers - stay active, focused
- pay attention
- ask questions
- keep open mind
- assimilate info (use examples)
Less Effective Listening Skills correct answers - is passive, laid back
- is easily distracted
- asks no questions
, - has preconceptions
- disregards information
Organizing correct answers Deciding how to best group organizational activities and resources
Organization Structure correct answers - the set of building blocks that can be used to configure
an organization
- 6 building blocks
1. Designing jobs
2. Departmentalization
3. Reporting Relationships
4. Distributing Authority
5. Coordinating Activities
6. Diferentiating between positions correct answers 6 building blocks
Job design correct answers - the determination of an individual's work-related responsibilities
- categorizing what you're doing
Job specialization (division of labor) correct answers the degree to which the overall task of the
organization is broken down and divided into smaller component parts
Benefits of Job Specialization correct answers - workers can become proficient at a task
- transfer time between tasks is decreased
- specialized equipment can be more easily developed
- employee replacement becomes easier
Limitations of Specialization correct answers - boredom and dissatisfaction with mundane tasks
Positive Interpersonal Dynamics correct answers when two parties know each other, have mutual
respect and affection, and enjoy interacting with one another
Negative Interpersonal Dynamics correct answers when two parties dislike one another, do not
have mutual respect, and do not enjoy interacting with one another
Outcomes of interpersonal behaviors (can create synergy) correct answers - Satisfaction of social
needs (must interact with others)
- Social support
- Source of organizational synergy
- Source of conflict (can be a situation (positive) or relationship conflict (negative))
Communication correct answers - the process of transmitting information from one person to
another
- can be white noise. Block out teacher, but still considered communicating
Effective Communication correct answers - the process of sending a message in such a way that
the message received is as close in meaning as possible to the message intended
- based on mutual understanding
- strive to achieve this
- goes both ways
- Wheel (most centralized) - least liked. You are the only one sharing info
- Y - leadership
- Chain - more distortion (like Telephone)
- Circle (full circle. 5th person tells the 1st, which can correct
,- All channel (least centralized, most decentralized) - communicating with everyone. Most
preferred, especially for complex tasks correct answers Types of Communication Networks (see
picture)
Nonverbal Communication correct answers - any communication exchange that does not use
words, or uses words to carry more meaning that the strict definition of the words themselves
- facial expression (55%)
- inflection and tone of voice (38%)
- only a small portion of the message content is due to the words in the message (7%)
- maintain or enhance self-esteem
- listen and respond with empathy
- ask for help and encourage involvement
- share thoughts, feelings, and rationale
- provide support without removing responsibility correct answers Key Principles
Is he an effective communicator? No.
He did not answer the question, avoided eye contact, did not tell the truth correct answers What
was the importance of the Management Speak - BBC version of the Office where David Brent
was getting asked questions by his boss and he kept looking around
Individual Barriers to Effective Communication correct answers - Conflicting or inconsistent
signals
- Credibility about the subject
- Reluctance to communicate
- Poor listening skills
- Predispositions about the subject
Organizational Barriers to Effective Communication correct answers - Semantics
,- Status or power differences
- Different perceptions
- Noise (literal of figurative)
- Overload (can't process anymore)
- Language differences
Individual Skills overcoming barriers to communication correct answers - develop good listening
skills - most important
- encourage two-way communication (ask for validation)
- Be aware of language and meaning
- maintain credibility
- be sensitive to receiver's perspective
- be sensitive to sender's perspective
Organizational Skills overcoming barriers to communication correct answers - follow up
(especially after choice shift)
- regulate information flows
- understand the richness of media (richest form- face to face)
More Effective Listening Skills correct answers - stay active, focused
- pay attention
- ask questions
- keep open mind
- assimilate info (use examples)
Less Effective Listening Skills correct answers - is passive, laid back
- is easily distracted
- asks no questions
, - has preconceptions
- disregards information
Organizing correct answers Deciding how to best group organizational activities and resources
Organization Structure correct answers - the set of building blocks that can be used to configure
an organization
- 6 building blocks
1. Designing jobs
2. Departmentalization
3. Reporting Relationships
4. Distributing Authority
5. Coordinating Activities
6. Diferentiating between positions correct answers 6 building blocks
Job design correct answers - the determination of an individual's work-related responsibilities
- categorizing what you're doing
Job specialization (division of labor) correct answers the degree to which the overall task of the
organization is broken down and divided into smaller component parts
Benefits of Job Specialization correct answers - workers can become proficient at a task
- transfer time between tasks is decreased
- specialized equipment can be more easily developed
- employee replacement becomes easier
Limitations of Specialization correct answers - boredom and dissatisfaction with mundane tasks
