MGMT 309 Exam 1 (ch. 1-4 Quizzes) || Errorless Answers 100%.
An organization is defined as:
a. a process in which change is initiated in response to some known external threat or
opportunity.
b. a set of activities directed at a company's resources with the aim of achieving organizational
goals.
c. a group of people working together in a structured and coordinated fashion to achieve a set of
goals.
d. a series of plans and approaches to implement change efforts. correct answers c
The administrative staff of a hospital is an example of _____ resources.
a. information
b. physical
c. financial
d. human correct answers d
Seth, a manager of a handicraft store, notices a decline in the quality of products created by the
store's artists. He finds that the artists have been showing a lack of interest in their work. In order
to remedy this situation, Seth must pay keen attention to the _____ resources of the store.
a. human
b. financial
c. physical
d. information correct answers a
Which of the following best defines planning?
a. It involves monitoring an organization's progress toward its goals.
b. It involves determining how activities and resources are to be grouped.
c. It involves getting members of an organization to work together.
,d. It involves setting an organization's goals and deciding how best to achieve them. correct
answers d
Erica, a recruitment manager at a consulting firm, notices a trend in the firm where hired
employees tend to resign before the completion of their probation period. In order to remedy the
situation, Erica sets a goal to increase the number of employees staying with the firm after their
probation is completed. She maps out behavior patterns among employees and strategizes
accordingly. By doing so, Erica is exercising the managerial function of _____.
a. leading
b. planning
c. controlling
d. organizing correct answers b
The set of processes used to get members of an organization to work together to further the
interests of the organization is called _____.
a. decision making
b. organizing
c. controlling
d. leading correct answers d
To which level of management does the title chief executive officer belong?
a. Top management
b. Middle management
c. First-line management
d. Operational management correct answers a
Which of the following is a function of top managers?
a. They supervise and coordinate the activities of operating employees.
b. They create an organization's goals, overall strategy, and operating policies.
,c. They implement the policies and plans developed for an organization.
d. They handle routine administrative duties required for an organization to run smoothly. correct
answers b
Shaun is a store manager at Body Wonder, an international salon and spa. He schedules
appointments for clients and communicates their requirements to the hair stylists and masseuses.
He prepares daily reports and submits them to the Area Manager. To which of the following
levels of management does Shaun belong?
a. Top management
b. Middle management
c. First-line management
d. Tactical management correct answers c
The interpersonal managerial role of a liaison involves:
a. serving as a coordinator or link among people, groups, or organizations.
b. handling problems such as strikes, copyright infringements, or problems in public relations.
c. hiring, training, and motivating employees.
d. deciding how resources are to be distributed. correct answers a
Which of the following is a difference between the roles of a figurehead and a spokesperson?
a. A spokesperson's role involves deciding how resources are to be distributed, whereas a
figurehead's role involves serving as a voluntary initiator of change.
b. A figurehead's role involves primarily serving as a symbol of an organization, whereas a
spokesperson's role involves carrying substantive information and communicating it to others in
a formal manner.
c. A figurehead's role involves negotiating with other groups, whereas a spokesperson's role
involves handling problems such as strikes and copyright infringements.
d. A spokesperson's role involves handling problems such as strikes and copyright infringements,
whereas a figurehead's role involves communicating substantive information to others in a
formal manner. correct answers b
, Runnington Bakery needs to decide on its icing sugar supplier. Rita, the store manager, meets
with a potential supplier and discusses the rates for the icing sugar. In this scenario, Rita plays
the role of a _____.
a. negotiator
b. disseminator
c. resource allocator
d. figurehead correct answers a
The science of management is primarily based on:
a. instinct.
b. personal insights.
c. objective facts.
d. intuition. correct answers c
Samantha, a manager at a department store, needs to recruit four sales personnel. Following the
scientific approach to management, which of the following should Samantha do during the
recruitment process?
a. She should evaluate the qualifications and experience of prospective candidates.
b. She should follow her intuition after meeting prospective candidates.
c. She should reject candidates who come from certain ethnicities.
d. She should select candidates based on her previous experiences of working with people.
correct answers a
Which of the following is true of managing in a profit-seeking organization?
a. Effective management is sometimes more important in a small business than in a large one.
b. Management is primarily required for running large businesses.
c. Very little of what we know about management comes from large profit-seeking organizations.
d. Managing small businesses gives a manager very little experience. correct answers a
An organization is defined as:
a. a process in which change is initiated in response to some known external threat or
opportunity.
b. a set of activities directed at a company's resources with the aim of achieving organizational
goals.
c. a group of people working together in a structured and coordinated fashion to achieve a set of
goals.
d. a series of plans and approaches to implement change efforts. correct answers c
The administrative staff of a hospital is an example of _____ resources.
a. information
b. physical
c. financial
d. human correct answers d
Seth, a manager of a handicraft store, notices a decline in the quality of products created by the
store's artists. He finds that the artists have been showing a lack of interest in their work. In order
to remedy this situation, Seth must pay keen attention to the _____ resources of the store.
a. human
b. financial
c. physical
d. information correct answers a
Which of the following best defines planning?
a. It involves monitoring an organization's progress toward its goals.
b. It involves determining how activities and resources are to be grouped.
c. It involves getting members of an organization to work together.
,d. It involves setting an organization's goals and deciding how best to achieve them. correct
answers d
Erica, a recruitment manager at a consulting firm, notices a trend in the firm where hired
employees tend to resign before the completion of their probation period. In order to remedy the
situation, Erica sets a goal to increase the number of employees staying with the firm after their
probation is completed. She maps out behavior patterns among employees and strategizes
accordingly. By doing so, Erica is exercising the managerial function of _____.
a. leading
b. planning
c. controlling
d. organizing correct answers b
The set of processes used to get members of an organization to work together to further the
interests of the organization is called _____.
a. decision making
b. organizing
c. controlling
d. leading correct answers d
To which level of management does the title chief executive officer belong?
a. Top management
b. Middle management
c. First-line management
d. Operational management correct answers a
Which of the following is a function of top managers?
a. They supervise and coordinate the activities of operating employees.
b. They create an organization's goals, overall strategy, and operating policies.
,c. They implement the policies and plans developed for an organization.
d. They handle routine administrative duties required for an organization to run smoothly. correct
answers b
Shaun is a store manager at Body Wonder, an international salon and spa. He schedules
appointments for clients and communicates their requirements to the hair stylists and masseuses.
He prepares daily reports and submits them to the Area Manager. To which of the following
levels of management does Shaun belong?
a. Top management
b. Middle management
c. First-line management
d. Tactical management correct answers c
The interpersonal managerial role of a liaison involves:
a. serving as a coordinator or link among people, groups, or organizations.
b. handling problems such as strikes, copyright infringements, or problems in public relations.
c. hiring, training, and motivating employees.
d. deciding how resources are to be distributed. correct answers a
Which of the following is a difference between the roles of a figurehead and a spokesperson?
a. A spokesperson's role involves deciding how resources are to be distributed, whereas a
figurehead's role involves serving as a voluntary initiator of change.
b. A figurehead's role involves primarily serving as a symbol of an organization, whereas a
spokesperson's role involves carrying substantive information and communicating it to others in
a formal manner.
c. A figurehead's role involves negotiating with other groups, whereas a spokesperson's role
involves handling problems such as strikes and copyright infringements.
d. A spokesperson's role involves handling problems such as strikes and copyright infringements,
whereas a figurehead's role involves communicating substantive information to others in a
formal manner. correct answers b
, Runnington Bakery needs to decide on its icing sugar supplier. Rita, the store manager, meets
with a potential supplier and discusses the rates for the icing sugar. In this scenario, Rita plays
the role of a _____.
a. negotiator
b. disseminator
c. resource allocator
d. figurehead correct answers a
The science of management is primarily based on:
a. instinct.
b. personal insights.
c. objective facts.
d. intuition. correct answers c
Samantha, a manager at a department store, needs to recruit four sales personnel. Following the
scientific approach to management, which of the following should Samantha do during the
recruitment process?
a. She should evaluate the qualifications and experience of prospective candidates.
b. She should follow her intuition after meeting prospective candidates.
c. She should reject candidates who come from certain ethnicities.
d. She should select candidates based on her previous experiences of working with people.
correct answers a
Which of the following is true of managing in a profit-seeking organization?
a. Effective management is sometimes more important in a small business than in a large one.
b. Management is primarily required for running large businesses.
c. Very little of what we know about management comes from large profit-seeking organizations.
d. Managing small businesses gives a manager very little experience. correct answers a
