GMS 401 EVALUATION EXAMS 2025/2026 QUESTIONS
WITH ANSWERS RATED A+
✔✔Bench marking - ✔✔selecting a demonstrated standard of performance that
represents the very best performance for a process or an activity
✔✔steps for developing benchmarks - ✔✔1. Determine what to benchmark
2. Form a benchmark team
3. Identify benchmarking partners
4. Collect and analyze benchmarking information
5. Take action to match or exceed the benchmark
✔✔just-in-time (JIT) - ✔✔JIT systems are designed to produce or deliver good just as
they are needed
✔✔Taguchi - ✔✔Engineering and experimental design methods to improve product and
process design
✔✔Taguchi concepts - ✔✔Quality robustness
Quality loss function
Target-oriented quality
✔✔Quality Robustness - ✔✔Products that are consistently built to meet customer needs
in spite of adverse conditions in the production process.
✔✔Quality Loss Function (QLF) - ✔✔A mathematical function that identifies all costs
connected with poor quality and shows how these costs increase as product quality
moves from what the customer wants
✔✔Target-Oriented Quality - ✔✔A philosophy of continuous improvement to bring a
product exactly on target
✔✔Tools of TQM - ✔✔tools for generating ideas
tools to organize the data
tools for identifying problems
✔✔Seven Tools of TQM - ✔✔1. Check Sheet: An organized method of recording data
2. Scatter Diagram: A graph of the value of one variable vs. another variable
3. Cause and Effect Diagram: A tool that identifies process elements (causes) that
might effect an outcome
4. Pareto Charts: A graph to identify and plot problems or defects in descending order of
frequency
5. Flow Charts (Process Diagrams): A chart that describes the steps in a process
6. Histogram: A distribution showing the frequency of occurrence of a variable
, 7. Statistical Process Control Chart: A chart with time on the horizontal axis to plot
values of a statistic
✔✔statistical process control - ✔✔a process used to monitor standards, make
measurements, and take corrective action as a product or service is being produced
✔✔control charts - ✔✔graphic presentations of process data over time, with
predetermined control limits
✔✔inspection - ✔✔A means of ensuring that an operation is producing at the quality
level expected
✔✔source inspection (source control) - ✔✔controlling or monitoring at the point of
production or purchase at the source
✔✔Poka-yoke - ✔✔Literally translated, "foolproof"; it has come to mean a device or
technique that ensures the production of a good unit every time.
✔✔variable inspection - ✔✔classifications of inspected items as falling on a continuum
scale, such as dimension or strength
✔✔attribute inspection - ✔✔an inspection that classifies items as being either good or
defective
✔✔Service Recovery - ✔✔training and empowering frontline workers to solve a problem
immediately
✔✔natural variations - ✔✔variability that affects every production process to some
degree and is to be expected; also known as common cause
✔✔assignable variation - ✔✔variation in a production process that can be traced to
specific causes
✔✔operations managers tasks - ✔✔1. to ensure that the process is capable of
operating under control with only natural variations
2. to identify and eliminate assignable variations so that the processes will remain under
control
✔✔two types of data - ✔✔variables
attributes
✔✔variables - ✔✔-characteristics that can take any real value
-may be in whole or in fractional numbers
-continuous random variables
WITH ANSWERS RATED A+
✔✔Bench marking - ✔✔selecting a demonstrated standard of performance that
represents the very best performance for a process or an activity
✔✔steps for developing benchmarks - ✔✔1. Determine what to benchmark
2. Form a benchmark team
3. Identify benchmarking partners
4. Collect and analyze benchmarking information
5. Take action to match or exceed the benchmark
✔✔just-in-time (JIT) - ✔✔JIT systems are designed to produce or deliver good just as
they are needed
✔✔Taguchi - ✔✔Engineering and experimental design methods to improve product and
process design
✔✔Taguchi concepts - ✔✔Quality robustness
Quality loss function
Target-oriented quality
✔✔Quality Robustness - ✔✔Products that are consistently built to meet customer needs
in spite of adverse conditions in the production process.
✔✔Quality Loss Function (QLF) - ✔✔A mathematical function that identifies all costs
connected with poor quality and shows how these costs increase as product quality
moves from what the customer wants
✔✔Target-Oriented Quality - ✔✔A philosophy of continuous improvement to bring a
product exactly on target
✔✔Tools of TQM - ✔✔tools for generating ideas
tools to organize the data
tools for identifying problems
✔✔Seven Tools of TQM - ✔✔1. Check Sheet: An organized method of recording data
2. Scatter Diagram: A graph of the value of one variable vs. another variable
3. Cause and Effect Diagram: A tool that identifies process elements (causes) that
might effect an outcome
4. Pareto Charts: A graph to identify and plot problems or defects in descending order of
frequency
5. Flow Charts (Process Diagrams): A chart that describes the steps in a process
6. Histogram: A distribution showing the frequency of occurrence of a variable
, 7. Statistical Process Control Chart: A chart with time on the horizontal axis to plot
values of a statistic
✔✔statistical process control - ✔✔a process used to monitor standards, make
measurements, and take corrective action as a product or service is being produced
✔✔control charts - ✔✔graphic presentations of process data over time, with
predetermined control limits
✔✔inspection - ✔✔A means of ensuring that an operation is producing at the quality
level expected
✔✔source inspection (source control) - ✔✔controlling or monitoring at the point of
production or purchase at the source
✔✔Poka-yoke - ✔✔Literally translated, "foolproof"; it has come to mean a device or
technique that ensures the production of a good unit every time.
✔✔variable inspection - ✔✔classifications of inspected items as falling on a continuum
scale, such as dimension or strength
✔✔attribute inspection - ✔✔an inspection that classifies items as being either good or
defective
✔✔Service Recovery - ✔✔training and empowering frontline workers to solve a problem
immediately
✔✔natural variations - ✔✔variability that affects every production process to some
degree and is to be expected; also known as common cause
✔✔assignable variation - ✔✔variation in a production process that can be traced to
specific causes
✔✔operations managers tasks - ✔✔1. to ensure that the process is capable of
operating under control with only natural variations
2. to identify and eliminate assignable variations so that the processes will remain under
control
✔✔two types of data - ✔✔variables
attributes
✔✔variables - ✔✔-characteristics that can take any real value
-may be in whole or in fractional numbers
-continuous random variables
