GMS 401 COMPREHENSIVE EXAMS 2025/2026 QUESTIONS
WITH ANSWERS RATED A+
✔✔Total Quality Management - ✔✔techniques designed to achieve high levels of
product quality through shared responsibilities and eliminating root causes of product
defects.
✔✔Time-Based Competition - ✔✔developing new products and delivering customer
orders more quickly than competitors
✔✔Competitiveness - ✔✔how effectively an organization meets the wants and needs of
the customers relative to others that offer similar goods or services
✔✔Productivity - ✔✔the ratio of outputs (good and services) divided by one or more
inputs (labor, capital).
Usually expressed as a "Single factor" which uses labor as a factor
✔✔Efficiency - ✔✔doing the job well - with minimum of resources and waste.
✔✔Effective - ✔✔doing the right thing when doing a job
✔✔What does productivity do ? - ✔✔High Productivity Leads to:
- Higher Standards of Living
- Competitive Advantage in the Marketplace
- For industry, high productivity makes it less likely it will be supplanted by foreign
industry
✔✔Company Productivity - ✔✔A more productive company:
- Enjoys lower costs
- Can pass on savings in reduced prices
- Can obtain a competitive edge
- Enjoys better stock prices
- Can offer employee profit-sharing plans based on productivity-improvement
- Market Advantage
✔✔Productivity increases when - ✔✔inputs decrease while outputs remain the same
✔✔Improving Productivity - ✔✔- Focus on critical operations
- Establish reasonable goals for improvement
- Measure and publicize improvements
*DONT CONFUSE PRODUCTIVITY WITH EFFICIENCY*
✔✔Factors Affecting Productivity - ✔✔- Capital
, - Quality
- Technology
- Management
- Labour
✔✔Strategies for Competitive Advantage - ✔✔Differentiation - better or different
products than competitors
Cost Leadership - cheaper than competition (low-price doesn't mean low quality)
Response - rapid response to meeting schedules and quick in design, production, etc.
✔✔Strategy - ✔✔is an organization action plan to achieve its mission, which is the
organizations purpose - what it will contribute to society.
✔✔Quality-Based Strategies - ✔✔strategy that focuses on quality in all phases of an
organization
✔✔Reasons to Globalize - ✔✔1. Reduce Costs
2. Improve the Supply Chain
3. Provide better goods and services
4. Understand markets
5. Learn to improve operations
6. Attract and retain global talent
✔✔Globalization Considerations - ✔✔- Cultural change
- Literacy Rates
- Work Ethics
- Work Conditions
- Export Restrictions
- Language Variations
✔✔Reliability - ✔✔is the probability that a machine will function properly for a specified
time under a prescribed set of conditions.
✔✔Improving Reliability - ✔✔- Component Design
- Production/assembly techniques
- Testing
- Redundancy/backup
- Preventive maintenance procedures
- System Design
✔✔Two main ways for improving reliability are: - ✔✔- Improving individual components
- Providing redundancy
WITH ANSWERS RATED A+
✔✔Total Quality Management - ✔✔techniques designed to achieve high levels of
product quality through shared responsibilities and eliminating root causes of product
defects.
✔✔Time-Based Competition - ✔✔developing new products and delivering customer
orders more quickly than competitors
✔✔Competitiveness - ✔✔how effectively an organization meets the wants and needs of
the customers relative to others that offer similar goods or services
✔✔Productivity - ✔✔the ratio of outputs (good and services) divided by one or more
inputs (labor, capital).
Usually expressed as a "Single factor" which uses labor as a factor
✔✔Efficiency - ✔✔doing the job well - with minimum of resources and waste.
✔✔Effective - ✔✔doing the right thing when doing a job
✔✔What does productivity do ? - ✔✔High Productivity Leads to:
- Higher Standards of Living
- Competitive Advantage in the Marketplace
- For industry, high productivity makes it less likely it will be supplanted by foreign
industry
✔✔Company Productivity - ✔✔A more productive company:
- Enjoys lower costs
- Can pass on savings in reduced prices
- Can obtain a competitive edge
- Enjoys better stock prices
- Can offer employee profit-sharing plans based on productivity-improvement
- Market Advantage
✔✔Productivity increases when - ✔✔inputs decrease while outputs remain the same
✔✔Improving Productivity - ✔✔- Focus on critical operations
- Establish reasonable goals for improvement
- Measure and publicize improvements
*DONT CONFUSE PRODUCTIVITY WITH EFFICIENCY*
✔✔Factors Affecting Productivity - ✔✔- Capital
, - Quality
- Technology
- Management
- Labour
✔✔Strategies for Competitive Advantage - ✔✔Differentiation - better or different
products than competitors
Cost Leadership - cheaper than competition (low-price doesn't mean low quality)
Response - rapid response to meeting schedules and quick in design, production, etc.
✔✔Strategy - ✔✔is an organization action plan to achieve its mission, which is the
organizations purpose - what it will contribute to society.
✔✔Quality-Based Strategies - ✔✔strategy that focuses on quality in all phases of an
organization
✔✔Reasons to Globalize - ✔✔1. Reduce Costs
2. Improve the Supply Chain
3. Provide better goods and services
4. Understand markets
5. Learn to improve operations
6. Attract and retain global talent
✔✔Globalization Considerations - ✔✔- Cultural change
- Literacy Rates
- Work Ethics
- Work Conditions
- Export Restrictions
- Language Variations
✔✔Reliability - ✔✔is the probability that a machine will function properly for a specified
time under a prescribed set of conditions.
✔✔Improving Reliability - ✔✔- Component Design
- Production/assembly techniques
- Testing
- Redundancy/backup
- Preventive maintenance procedures
- System Design
✔✔Two main ways for improving reliability are: - ✔✔- Improving individual components
- Providing redundancy
