PAUL MITCHELL CORE TEST QUESTIONS AND ANSWERS
When filing nails, you file in a back and forth movement - CORRECT ANSWER✅✅✅False
How often should a scalp treatment be given? - CORRECT ANSWER✅✅✅weekly for a normal scalp
2 or 3 times per week for a troubled scalp
What is the purpose of a scalp treatment? - CORRECT ANSWER✅✅✅To keep the scalp and hair in a
clean and healthy condition
What does the Paul Mitchell dress code include? - CORRECT ANSWER✅✅✅- black attire
- no hats
- name tags
- hair and make-up done prior to arrival
- professional dress attire
Where are food and drinks only allowed? - CORRECT ANSWER✅✅✅In the future professional
lounge
Cell phones may be used where? - CORRECT ANSWER✅✅✅In the future professional lounge
When greeting your service guest you should shout his or her name from your station. - CORRECT
ANSWER✅✅✅False
What time do you need to call in if you'll be running late and can't attend school at paul mitchell? -
CORRECT ANSWER✅✅✅before 9:00am
Back-on-track list consists of what? - CORRECT ANSWER✅✅✅- submitting a worksheet late
- not having a 100% on your worksheet
- having singles on your worksheet
,- falling behind on theory exams
Where do you place your Paul Mitchell kit when working in the clinic classroom? - CORRECT
ANSWER✅✅✅in your locker or under your station
What day is mandatory to attend Paul Mitchell school? - CORRECT ANSWER✅✅✅Saturday
10 opportunities - CORRECT ANSWER✅✅✅1. Create magic first
2. Identify challenges
3. Recommend solutions
4. Wash house
5. Educate your guest
6. Talk professionally
7. Recommend color bar and other services
8. Style Experience
9. Review and Recommend
10. 2-Minute Plan
2 minute plan - CORRECT ANSWER✅✅✅1. Wait to clean service area
2. Escort guest to service desk
3. Introduce guest to service team
4. Pull product
5. Reserve future service
6. Give business cards
7. Ask for a referral
8. Say Thank You
9. Clean service area
3 Laws of Mind - CORRECT ANSWER✅✅✅1. You can't avoid a Don't.
, 2. You can only focus on one thing at a time.
3. You move toward what you focus on.
F.A.C.E - CORRECT ANSWER✅✅✅find whats working
acknowledge it
celebrate it
enjoy your victory
What is forward focus? - CORRECT ANSWER✅✅✅- Being solution oriented
- a system of managing your thoughts and energy
- making a 10% shift
You should shout at your guest to greet them? True or False - CORRECT ANSWER✅✅✅False
What are the 3 P's of affirmation? - CORRECT ANSWER✅✅✅Personal
Positive
Present
Name 3 Mentors - CORRECT ANSWER✅✅✅1. Winn Claybaugh
2. John Mosley
3. Linda Yodice
Whats an example of an affirmation? - CORRECT ANSWER✅✅✅"I'm going to be great today and put
in my best effort"
List the 4 Step Program - CORRECT ANSWER✅✅✅1. Mini pow wow
2. Service consultation
3. Service check
4. Service completion
When filing nails, you file in a back and forth movement - CORRECT ANSWER✅✅✅False
How often should a scalp treatment be given? - CORRECT ANSWER✅✅✅weekly for a normal scalp
2 or 3 times per week for a troubled scalp
What is the purpose of a scalp treatment? - CORRECT ANSWER✅✅✅To keep the scalp and hair in a
clean and healthy condition
What does the Paul Mitchell dress code include? - CORRECT ANSWER✅✅✅- black attire
- no hats
- name tags
- hair and make-up done prior to arrival
- professional dress attire
Where are food and drinks only allowed? - CORRECT ANSWER✅✅✅In the future professional
lounge
Cell phones may be used where? - CORRECT ANSWER✅✅✅In the future professional lounge
When greeting your service guest you should shout his or her name from your station. - CORRECT
ANSWER✅✅✅False
What time do you need to call in if you'll be running late and can't attend school at paul mitchell? -
CORRECT ANSWER✅✅✅before 9:00am
Back-on-track list consists of what? - CORRECT ANSWER✅✅✅- submitting a worksheet late
- not having a 100% on your worksheet
- having singles on your worksheet
,- falling behind on theory exams
Where do you place your Paul Mitchell kit when working in the clinic classroom? - CORRECT
ANSWER✅✅✅in your locker or under your station
What day is mandatory to attend Paul Mitchell school? - CORRECT ANSWER✅✅✅Saturday
10 opportunities - CORRECT ANSWER✅✅✅1. Create magic first
2. Identify challenges
3. Recommend solutions
4. Wash house
5. Educate your guest
6. Talk professionally
7. Recommend color bar and other services
8. Style Experience
9. Review and Recommend
10. 2-Minute Plan
2 minute plan - CORRECT ANSWER✅✅✅1. Wait to clean service area
2. Escort guest to service desk
3. Introduce guest to service team
4. Pull product
5. Reserve future service
6. Give business cards
7. Ask for a referral
8. Say Thank You
9. Clean service area
3 Laws of Mind - CORRECT ANSWER✅✅✅1. You can't avoid a Don't.
, 2. You can only focus on one thing at a time.
3. You move toward what you focus on.
F.A.C.E - CORRECT ANSWER✅✅✅find whats working
acknowledge it
celebrate it
enjoy your victory
What is forward focus? - CORRECT ANSWER✅✅✅- Being solution oriented
- a system of managing your thoughts and energy
- making a 10% shift
You should shout at your guest to greet them? True or False - CORRECT ANSWER✅✅✅False
What are the 3 P's of affirmation? - CORRECT ANSWER✅✅✅Personal
Positive
Present
Name 3 Mentors - CORRECT ANSWER✅✅✅1. Winn Claybaugh
2. John Mosley
3. Linda Yodice
Whats an example of an affirmation? - CORRECT ANSWER✅✅✅"I'm going to be great today and put
in my best effort"
List the 4 Step Program - CORRECT ANSWER✅✅✅1. Mini pow wow
2. Service consultation
3. Service check
4. Service completion
