HPRS 3309 FINAL EXAM QUESTIONS AND ANSWERS
WHO definition of health - CORRECT ANSWER✅✅✅A state of complete, physical, mental, and social
well-being and not merely the absence of disease or infirmity.
population health - CORRECT ANSWER✅✅✅The health outcomes of a group of individuals, including
the distribution of outcomes within the group.
healthcare managers and HCO's goals - CORRECT ANSWER✅✅✅Seek to improve healthcare services
and the social, physical, and economic environment.
health disparity - CORRECT ANSWER✅✅✅A difference in health associated with economic, social,
and/or environmental disadvantage.
continuum of care - CORRECT ANSWER✅✅✅A range of services needed to care for a person or
population.
management - CORRECT ANSWER✅✅✅The process of getting things done through and with people
by directing and motivating efforts toward common objectives.
organizational behavior - CORRECT ANSWER✅✅✅The study of individual and group dynamics within
an organizational setting.
five functions of management - CORRECT ANSWER✅✅✅Planning: managers decide what to do and
how to do it; Organizing: managers arrange work into jobs, teams, departments, and other work units;
Staffing: managers obtain and retain people to fill jobs and do the work; Directing: influencing or
leading; managers assign work to employees and motivate them to do the work.
centralization - CORRECT ANSWER✅✅✅How high or low in an organization the authority exists to
make a decision.
system - CORRECT ANSWER✅✅✅A set of interrelated parts that function as a whole to achieve a
common purpose.
, planning (in terms of management) - CORRECT ANSWER✅✅✅Deciding what to do and how to do it.
frequency of planning - CORRECT ANSWER✅✅✅May be short-term, such as a single eight-hour
shift, or long-term, such as the five year-strategic plan for medical school.
strategic planning - CORRECT ANSWER✅✅✅The periodic process of developing a set of steps for an
organization to accomplish its mission and vision using strategic thinking.
five categories of organizational strategies - CORRECT ANSWER✅✅✅Directional strategies: set
fundamental identity and direction for organization; Adaptive strategies: more specific and provide
primary ways the organization will achieve vision; Market entry/exit strategies: used to carry out
adaptive strategies; Competitive strategies: used to position organization in market to gain competitive
advantage; Implementation strategies: most specific, focused on service delivery, support areas, and
smaller units of the organization.
SMART - CORRECT ANSWER✅✅✅Stands for specific, measurable, action-oriented, realistic, and
time-limited or also specific, measurable, attainable, results-oriented, and time-limited.
elements of organizational structure - CORRECT ANSWER✅✅✅First, it identifies formal positions
and reporting relationships (chain of command); Second, it groups individuals into subunits
(departments) and subunits into the whole organization; Third, it should design a system to ensure that
there is effective communication, collaboration, and integration across departments, both vertically and
horizontally.
organizing tasks into jobs - CORRECT ANSWER✅✅✅Organizing tasks into jobs creates a division of
work and specialization.
structural issues in organization - CORRECT ANSWER✅✅✅Differentiation: differences in
departments' structures and how their workers think and feel; Integration: coordination of activities
among units (departments).
WHO definition of health - CORRECT ANSWER✅✅✅A state of complete, physical, mental, and social
well-being and not merely the absence of disease or infirmity.
population health - CORRECT ANSWER✅✅✅The health outcomes of a group of individuals, including
the distribution of outcomes within the group.
healthcare managers and HCO's goals - CORRECT ANSWER✅✅✅Seek to improve healthcare services
and the social, physical, and economic environment.
health disparity - CORRECT ANSWER✅✅✅A difference in health associated with economic, social,
and/or environmental disadvantage.
continuum of care - CORRECT ANSWER✅✅✅A range of services needed to care for a person or
population.
management - CORRECT ANSWER✅✅✅The process of getting things done through and with people
by directing and motivating efforts toward common objectives.
organizational behavior - CORRECT ANSWER✅✅✅The study of individual and group dynamics within
an organizational setting.
five functions of management - CORRECT ANSWER✅✅✅Planning: managers decide what to do and
how to do it; Organizing: managers arrange work into jobs, teams, departments, and other work units;
Staffing: managers obtain and retain people to fill jobs and do the work; Directing: influencing or
leading; managers assign work to employees and motivate them to do the work.
centralization - CORRECT ANSWER✅✅✅How high or low in an organization the authority exists to
make a decision.
system - CORRECT ANSWER✅✅✅A set of interrelated parts that function as a whole to achieve a
common purpose.
, planning (in terms of management) - CORRECT ANSWER✅✅✅Deciding what to do and how to do it.
frequency of planning - CORRECT ANSWER✅✅✅May be short-term, such as a single eight-hour
shift, or long-term, such as the five year-strategic plan for medical school.
strategic planning - CORRECT ANSWER✅✅✅The periodic process of developing a set of steps for an
organization to accomplish its mission and vision using strategic thinking.
five categories of organizational strategies - CORRECT ANSWER✅✅✅Directional strategies: set
fundamental identity and direction for organization; Adaptive strategies: more specific and provide
primary ways the organization will achieve vision; Market entry/exit strategies: used to carry out
adaptive strategies; Competitive strategies: used to position organization in market to gain competitive
advantage; Implementation strategies: most specific, focused on service delivery, support areas, and
smaller units of the organization.
SMART - CORRECT ANSWER✅✅✅Stands for specific, measurable, action-oriented, realistic, and
time-limited or also specific, measurable, attainable, results-oriented, and time-limited.
elements of organizational structure - CORRECT ANSWER✅✅✅First, it identifies formal positions
and reporting relationships (chain of command); Second, it groups individuals into subunits
(departments) and subunits into the whole organization; Third, it should design a system to ensure that
there is effective communication, collaboration, and integration across departments, both vertically and
horizontally.
organizing tasks into jobs - CORRECT ANSWER✅✅✅Organizing tasks into jobs creates a division of
work and specialization.
structural issues in organization - CORRECT ANSWER✅✅✅Differentiation: differences in
departments' structures and how their workers think and feel; Integration: coordination of activities
among units (departments).
