2
USPS Quiz 476 all questions with precise
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answers
A customer moved but is not receiving his mail because he did not submit a change of
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address form. He wants you to give him his mail anyway. - Correct answer ✔MOST
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Tell him postal policy prohibits you from giving him mail until a change of address is
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submitted
LEAST
Tell him there is nothing you can do until he submits a change of address
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A customer on your route asks how to find something on the USPS website. - Correct
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answer ✔MOST ||
Explain where to find it and offer to help with any other issues he may have
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LEAST
Offer to help him find it on his computer
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A customer asks about status of a package that you delivered days ago. - Correct answer
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✔MOST
Show him proof of delivery and tell him he is responsible for the package once it is
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delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
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, 2
A customer asks questions about shipping choices, but you do not know the answers. -
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Correct answer ✔MOST || ||
Say you do not know about shipping choices and suggest that he look on USPS website
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LEAST
Say you will have answers tomorrow and research the shipping choices after finishing
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your deliveries ||
A new employee is having trouble learning his job which forces you and others to work
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harder to meet production standards. - Correct answer ✔MOST
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Tell him how to do his job quicker and better
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LEAST
Do nothing because his production should improve over time.
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A customer is angry because the nearby post office does not have a product he needs
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today. - Correct answer ✔MOST
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Suggest an alternate product that may work
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LEAST
Go get the product at another facility and bring it back to the customer
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You are3 to complete a task before beginning deliveries. While doing that task, you see
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two coworkers having trouble with a job - Correct answer ✔MOST
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Give them only some quick advice so you can complete your task in time
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LEAST
Ignore them and finish your task
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USPS Quiz 476 all questions with precise
|| || || || || || ||
answers
A customer moved but is not receiving his mail because he did not submit a change of
|| || || || || || || || || || || || || || || || ||
address form. He wants you to give him his mail anyway. - Correct answer ✔MOST
|| || || || || || || || || || || || || || ||
Tell him postal policy prohibits you from giving him mail until a change of address is
|| || || || || || || || || || || || || || || ||
submitted
LEAST
Tell him there is nothing you can do until he submits a change of address
|| || || || || || || || || || || || || ||
A customer on your route asks how to find something on the USPS website. - Correct
|| || || || || || || || || || || || || || || ||
answer ✔MOST ||
Explain where to find it and offer to help with any other issues he may have
|| || || || || || || || || || || || || || ||
LEAST
Offer to help him find it on his computer
|| || || || || || || ||
A customer asks about status of a package that you delivered days ago. - Correct answer
|| || || || || || || || || || || || || || || ||
✔MOST
Show him proof of delivery and tell him he is responsible for the package once it is
|| || || || || || || || || || || || || || || || ||
delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
|| || || || || || || || || || || ||
, 2
A customer asks questions about shipping choices, but you do not know the answers. -
|| || || || || || || || || || || || || || ||
Correct answer ✔MOST || ||
Say you do not know about shipping choices and suggest that he look on USPS website
|| || || || || || || || || || || || || || ||
LEAST
Say you will have answers tomorrow and research the shipping choices after finishing
|| || || || || || || || || || || || ||
your deliveries ||
A new employee is having trouble learning his job which forces you and others to work
|| || || || || || || || || || || || || || || ||
harder to meet production standards. - Correct answer ✔MOST
|| || || || || || || ||
Tell him how to do his job quicker and better
|| || || || || || || || ||
LEAST
Do nothing because his production should improve over time.
|| || || || || || || ||
A customer is angry because the nearby post office does not have a product he needs
|| || || || || || || || || || || || || || || ||
today. - Correct answer ✔MOST
|| || || ||
Suggest an alternate product that may work
|| || || || || ||
LEAST
Go get the product at another facility and bring it back to the customer
|| || || || || || || || || || || || ||
You are3 to complete a task before beginning deliveries. While doing that task, you see
|| || || || || || || || || || || || || || ||
two coworkers having trouble with a job - Correct answer ✔MOST
|| || || || || || || || || ||
Give them only some quick advice so you can complete your task in time
|| || || || || || || || || || || || ||
LEAST
Ignore them and finish your task
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