IS 301 Lecture 10 Exam Questions and
Correct Answers.
T/F: By implementing an ERP system, an organization's business processes should
not change. That is, it is unlikely that company's business processes would need to
change because ERPs are so flexible.
false
T/F: IBM is the largest ERP vendor controlling about 50 percent of the ERP market.
The reason is historical. IBM created the first large-scale ERP system.
false
Which of the following are quality management standards?
ISO 9000
Which of the following statements is correct of ERP systems?
Implementing an ERP requires significant planning and implementation efforts.
Which of the following are considered e-commerce business models?
content providers
T/F: ERP systems cannot automate production processes because they are far too
complicated. For example, it would not be possible to create a bill of material for a
complex manufacturing product like an airplane.
false
T/F: Enterprise resource planning systems (ERPs) have been made obsolete by
cloud services.
false
, Which of the following would you consider good customer service metric(s) for a
call center?
average customer wait time before answering a call
T/F: The dollar amount of business-to-consumer online e-commerce is about ten times
the dollar amount of business-to-business e-commerce.
false
Which of the following are success factors to be considered when implementing an ERP
system?
setting realistic and accurate project timelines
What is meant by the term high-velocity decision making?
High-velocity decision making systems can expose significant risk of the rules behind them
and not been completely validated and tested.
Which of the following would you consider to be an intelligent agent?
Microsoft Outlook deleting junk mail based on a set of user-defined rules
Which of the following would be step toward knowledge management?
disseminating information through a portal or search tool
Which of the following are artificial intelligence types (techniques)?
fuzzy logic and neural networks.
Which of the following would be part of a knowledge management system?
a content management system or other intelligent technique
Which of the following AI techniques would be best applied in situations requiring
approximation?
fuzzy logic
Correct Answers.
T/F: By implementing an ERP system, an organization's business processes should
not change. That is, it is unlikely that company's business processes would need to
change because ERPs are so flexible.
false
T/F: IBM is the largest ERP vendor controlling about 50 percent of the ERP market.
The reason is historical. IBM created the first large-scale ERP system.
false
Which of the following are quality management standards?
ISO 9000
Which of the following statements is correct of ERP systems?
Implementing an ERP requires significant planning and implementation efforts.
Which of the following are considered e-commerce business models?
content providers
T/F: ERP systems cannot automate production processes because they are far too
complicated. For example, it would not be possible to create a bill of material for a
complex manufacturing product like an airplane.
false
T/F: Enterprise resource planning systems (ERPs) have been made obsolete by
cloud services.
false
, Which of the following would you consider good customer service metric(s) for a
call center?
average customer wait time before answering a call
T/F: The dollar amount of business-to-consumer online e-commerce is about ten times
the dollar amount of business-to-business e-commerce.
false
Which of the following are success factors to be considered when implementing an ERP
system?
setting realistic and accurate project timelines
What is meant by the term high-velocity decision making?
High-velocity decision making systems can expose significant risk of the rules behind them
and not been completely validated and tested.
Which of the following would you consider to be an intelligent agent?
Microsoft Outlook deleting junk mail based on a set of user-defined rules
Which of the following would be step toward knowledge management?
disseminating information through a portal or search tool
Which of the following are artificial intelligence types (techniques)?
fuzzy logic and neural networks.
Which of the following would be part of a knowledge management system?
a content management system or other intelligent technique
Which of the following AI techniques would be best applied in situations requiring
approximation?
fuzzy logic
