MGT 300 EXAM 1 COMPREHENSIVE EXAM GUIDE A+ GRADED NEWEST 2025

planning, organizing, leading, controlling - -four functions of management planning - -determining organizational goals and a means for achieving them organizing - -deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company leading - -inspiring and motivating workers to work hard to achieve organizational goals controlling - -monitoring progress toward goal achievement and taking corrective action when needed top manager - -executives responsible for the overall direction of the organization top manager - -manager responsible for creating a context for change top manager - -CEO, COO, CFO, CIO top manager - -manager who develops employees' commitment to and ownership of company's performance top manager - -manager that creates a positive organizational culture through language and actions top manager - -manager responsible for monitoring the business environment middle manager - -managers responsible for setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving those objectives middle manager - -plant manager, regional manager, divisional manager middle manager - -manager who plans and allocates resources to meet objectives middle manager - -manager who coordinates and links groups, departments, and divisions MGT 300 MGT 300 middle manager - -manager who monitors and manages subunits and individual managers first-line manager - -managers woo train and supervise the performance of nonmanagerial employees who are directly responsible for producing the company's products or services first-line manager - -office manager, shift supervisor, department manager first-line manager - -manager who teaches entry-level employees how to do their jobs first-line manager - -manager who encourages, monitors, and rewards employees' performance first-line manager - -manager who makes detailed schedules and operating plans team leader - -managers responsible for facilitation team activities toward accomplishing a goal team leader - -manager who helps team members plan and schedule work, learn to solve problems, and work efficiently with each other team leader - -manager who manages internal and external relationships their job was to exercise formal authority and manage tasks - -initially, managers believed... were surprised by pace and workload and realized subordinates wanted help solving problems they couldn't solve - -after 6 months, managers... realized that people management is most important - -after 1 year, managers... availability of power enabled low-paid, unskilled labor to replace high-paid skilled artisans and jobs were carried out in large, formal organizational rather than fields, homes, or small shops - -we need managers today because during the Industrial Revolution... Frederick Taylor - -who is the father of scientific management? motion study; typically yielded production increase of 25-300% - -what did Frank and Lillian Galbreth come up with? how did it change production? motion study - -breaking each task or job into separate motions and then eliminating those that are unnecessary or repetitive MGT 300 MGT 300 Gantt Chart; one of the first to recommend that companies train and develop workers - what did Henry Gantt come up with? Gantt chart - -visually indicates what tasks must be completed at which times in order to complete a project scalar chain - chain of command; Fayol's 14 principles of management - -what did Henri Fayol come up with? what is he known for? Follett, Mayo, Barnard - -who had a big influence on human relations management? taylor, galbreths, gantt - -who had a big influence on scientific management? weber, fayol - -who had a big influence on bureaucratic and administrative management? integrative conflict resolution - -what did Mary Parker Follett come up with? integrative conflict resolution - -an approach to dealing with conflict in which both parties deal with the conflict by indicating their preferences and then working together to find an alternative that meets the needs of both Elton Mayo - -who came up with the Hawthorne Effect? Hawthorne Effect - -what did Elton Mayo come up with? Hawthorne Studies - -human factors related to work were found to be more important than physical conditions or design of work Hawthorne studies - -workers not just extensions of machines, and financial incentives weren't necessarily the most important for motivating workers Hawthorne studies - -managers better understood effect of group social interactions, employee satisfaction, and attitudes on individual and group performance external environment - -all events outside a company that have the potential to influence or affect it internal environment - -the events and trends inside an organization that affect management, employees, and organizational culture competitors - -companies in the same industry that sell similar products or services competitive analysis - -a process of monitoring the competition that involves identifying competition, anticipating their moves, and determining their strengths and weaknesses MGT 300 MGT 300 workplace deviance - -unethical behavior that violates organizational norms about right and wrong ethics - -the set of moral principles or values that defines right and wrong for a person or group ethical behavior - -conforms to a society's accepted princip