POSTAL EXAM STUDY GUIDE
24 hr clock (8 key indicators of clock) - Answers :1. all carriers back by 1800 (6PM)
2. cancel 80% of collection mail by 2000 (8PM)
3. process outgoing primary-sort mail by 2300 (11PM)
4. process outgoing secondary-sort mail by 2400 (midnight)
5. clear managed mail program MMP 2400
-have zero MMP on hand by this time
6. assign commercial air/FedEx outgoing mail by 0230
7. process all dps 2nd pass mail by 0700
8. dispatch mail on time from plants to delivery units between 0400 and 0900
shipping services (5) - Answers :PME, PM, standard post, parcel return service,
international mail
mailing services (5) - Answers :FCM, periodicals, standard mail, package services mail
(standard post, media mail, library mail), extra services
shipping vs. mailing services - Answers :-shipping is where post office is competitive w/
other companies
-mailing is where post office is market dominant and does not face other competitors
post office partnership w/ FedEx and UPS - Answers :-partner w/ FedEx to save $1
billion in air transportation costs
-improved PME and PM services
-since 2002
-------------------------------------------------
UPS- partnered w/ to provide airline transport for mostly FCM
directives (what are they, name 3) - Answers :-postal polices/procedures designed to
improve business
1. manuals 2. handbooks 3. publications
manuals used most (5) - Answers :domestic mail manual, international mail manual,
administrative support manual , postal operations manual, employee and labor relations
manual
handbooks - Answers :more detailed info about what in Postal Service manuals
publications - Answers :not as extensive as handbooks/manuals but provide
supplements that cannot be fully addressed by handbooks/manuals; task specific
documents i.e. Pub 52 Hazardous Mat
how do policies procedures impact bottom line of post service (4 ways) - Answers
:production, revenue, legal liability, customer service
, where to find HAZMAT regulations - Answers :DMM, IMM, Pub 52, Handbook EL-812
types of HAZMAT (6) - Answers :flammable, corrosive/reactive, biological, toxic,
radioactive, other (ORM-D)
ORM-D (what and examples) - Answers :-other regulated material
-coined by DOT to describe lower level of risk during transportation -- therefore, can
ship surface PROHIBITED int'nl
-i.e. smoke detectors, dry ice, lithium batteriese
declared HAZMAT (3) - Answers :declared by mailer, properly packaged, properly
marked and accepted by post office
undeclared HAZMAT - Answers :-parcel suspected of containing HAZMAT, not properly
packaged, labeled, identified
-identify w/ sounds of broken glass, stains, leakage, odor, preprinted markings on parcel
cigarettes/smokeless tobacco nonmailable (4 exceptions, how to ship) - Answers :1.
Alaska/Hawaii
2. Business/Regulatory Purposes - verified/authorized tobacco industry business OR
fed./state agencies for regulatory purposes
3. Certain Individuals - lightweight, infrequent mailed by age-verified adults
4. Consumer Testing/Public Health - sent by gov. or certain individuals for consumer
testing
-ship: PME Hold for Pick Up, PME Adult Signature, PM Adult Signature
anonymous mail (4) - Answers :-only stamps as postage
-weight greater than 13 oz.
-was not accepted by employee at counter
-cannot be traced to sender
DDD1 - Answers :info attached to all mail receptacle (lobby drop, SSK); explains anon
rule and why has to go to retail counter
DDD2 & Label 127 - Answers :-says Important Cust. Info.
-attached to anon mail being RTS
-explains security policy
------------------
-surface transport only
FCM - Answers :-1-3 business days
-personal/business correspondence, bills, documents, small packages
-any mailable item 13 oz. or less
-forwarded free up to 12 months
-returned free of charge if undeliverable
24 hr clock (8 key indicators of clock) - Answers :1. all carriers back by 1800 (6PM)
2. cancel 80% of collection mail by 2000 (8PM)
3. process outgoing primary-sort mail by 2300 (11PM)
4. process outgoing secondary-sort mail by 2400 (midnight)
5. clear managed mail program MMP 2400
-have zero MMP on hand by this time
6. assign commercial air/FedEx outgoing mail by 0230
7. process all dps 2nd pass mail by 0700
8. dispatch mail on time from plants to delivery units between 0400 and 0900
shipping services (5) - Answers :PME, PM, standard post, parcel return service,
international mail
mailing services (5) - Answers :FCM, periodicals, standard mail, package services mail
(standard post, media mail, library mail), extra services
shipping vs. mailing services - Answers :-shipping is where post office is competitive w/
other companies
-mailing is where post office is market dominant and does not face other competitors
post office partnership w/ FedEx and UPS - Answers :-partner w/ FedEx to save $1
billion in air transportation costs
-improved PME and PM services
-since 2002
-------------------------------------------------
UPS- partnered w/ to provide airline transport for mostly FCM
directives (what are they, name 3) - Answers :-postal polices/procedures designed to
improve business
1. manuals 2. handbooks 3. publications
manuals used most (5) - Answers :domestic mail manual, international mail manual,
administrative support manual , postal operations manual, employee and labor relations
manual
handbooks - Answers :more detailed info about what in Postal Service manuals
publications - Answers :not as extensive as handbooks/manuals but provide
supplements that cannot be fully addressed by handbooks/manuals; task specific
documents i.e. Pub 52 Hazardous Mat
how do policies procedures impact bottom line of post service (4 ways) - Answers
:production, revenue, legal liability, customer service
, where to find HAZMAT regulations - Answers :DMM, IMM, Pub 52, Handbook EL-812
types of HAZMAT (6) - Answers :flammable, corrosive/reactive, biological, toxic,
radioactive, other (ORM-D)
ORM-D (what and examples) - Answers :-other regulated material
-coined by DOT to describe lower level of risk during transportation -- therefore, can
ship surface PROHIBITED int'nl
-i.e. smoke detectors, dry ice, lithium batteriese
declared HAZMAT (3) - Answers :declared by mailer, properly packaged, properly
marked and accepted by post office
undeclared HAZMAT - Answers :-parcel suspected of containing HAZMAT, not properly
packaged, labeled, identified
-identify w/ sounds of broken glass, stains, leakage, odor, preprinted markings on parcel
cigarettes/smokeless tobacco nonmailable (4 exceptions, how to ship) - Answers :1.
Alaska/Hawaii
2. Business/Regulatory Purposes - verified/authorized tobacco industry business OR
fed./state agencies for regulatory purposes
3. Certain Individuals - lightweight, infrequent mailed by age-verified adults
4. Consumer Testing/Public Health - sent by gov. or certain individuals for consumer
testing
-ship: PME Hold for Pick Up, PME Adult Signature, PM Adult Signature
anonymous mail (4) - Answers :-only stamps as postage
-weight greater than 13 oz.
-was not accepted by employee at counter
-cannot be traced to sender
DDD1 - Answers :info attached to all mail receptacle (lobby drop, SSK); explains anon
rule and why has to go to retail counter
DDD2 & Label 127 - Answers :-says Important Cust. Info.
-attached to anon mail being RTS
-explains security policy
------------------
-surface transport only
FCM - Answers :-1-3 business days
-personal/business correspondence, bills, documents, small packages
-any mailable item 13 oz. or less
-forwarded free up to 12 months
-returned free of charge if undeliverable
