USPS SSA WINDOW EXAM
What is GIST - Answers :Greet. Inquire, Suggest, Thank
What is the postal service mission? - Answers :Provide trusted, affordable universal
service
Why does the Postal service go by the 24 hr clock? - Answers :To keep process on task
to ensure collection and delivery is on time
What is the minimum size of a letter - Answers :3 1/2 x 5
What kind of payment can the Post office take? - Answers :Cash, credit/debit cards,
money orders, travelers checks, checks (personal and business)
What can you not purchase with a credit card? - Answers :Money orders, payment to
DOS for passports employee debt, trust funds, etc
What is the Max per Domestic money order? - Answers :$1000
What it the Max per International money order? - Answers :Up to $700
What are some trigger words? - Answers :you need to.. its not my problem, I cant/wont
What are some calming words? - Answers :I'm sorry... that sounds so frustrating, let me
help
What is oversized pricing? - Answers :Big and Heavy
What is the Max weight the Post office will accept? - Answers :70 lbs
How many bait money orders do you have? - Answers :3
Why do you have bait money orders? - Answers :to help aid in investigation to help
USPIS
Where would I go to find out if I can mail a fur coat to China? - Answers :IMM
(international Mail Manual)
Where do you keep your bait money orders? - Answers :Under your largest bills in your
till
What is an irregular sized package? - Answers :tube, film photo mailer
, What is the DMM used for? - Answers :Dom Mail Manual to see how to mail something
in the US
How often is the Retail digest published - Answers :bi-weekly
Where would I go to find out how to hang the POW flag - Answers :Postal bulletin
Why would someone want to use Signature Confirmation? - Answers :For added
security to insure item is signed when received
How often do you need to do your 1412 (end of day report) - Answers :daily and sign
with ink
What is Premium Forward service? - Answers :When a customer is mailed weekly via
priority mail all of their mail for a fee
How long is a permanent forward kept on file? - Answers :18 months
How much insurance can you purchase? - Answers :up to $5000
What do you get with Priority Mail Express? - Answers :$100 insurance, 1-2 day
delivery Guarantee, Tracking
What do you get with USPS Tracking? - Answers :Day and time of delivery
What are the color of the money orders? - Answers :Green (domestic) Pink
(international)
Why would someone need to insure a package? - Answers :Against lost, stolen, or
damaged item
How long are money orders good for? - Answers :FOREVER
What are the 3 P's? - Answers :Personal, Professional, Postal
How many keys do you get when you rent a PO Box? - Answers :2
PO Boxes can be rented for how many months at a time - Answers :3 months (auto
pay) 6 months, 12 months
What is Balloon Pricing? - Answers :Very light and very large
What are the characteristics for Dimensional Weight Pricing - Answers :Priority, Zone 5-
8 and is more than a Cubic foot
What is GIST - Answers :Greet. Inquire, Suggest, Thank
What is the postal service mission? - Answers :Provide trusted, affordable universal
service
Why does the Postal service go by the 24 hr clock? - Answers :To keep process on task
to ensure collection and delivery is on time
What is the minimum size of a letter - Answers :3 1/2 x 5
What kind of payment can the Post office take? - Answers :Cash, credit/debit cards,
money orders, travelers checks, checks (personal and business)
What can you not purchase with a credit card? - Answers :Money orders, payment to
DOS for passports employee debt, trust funds, etc
What is the Max per Domestic money order? - Answers :$1000
What it the Max per International money order? - Answers :Up to $700
What are some trigger words? - Answers :you need to.. its not my problem, I cant/wont
What are some calming words? - Answers :I'm sorry... that sounds so frustrating, let me
help
What is oversized pricing? - Answers :Big and Heavy
What is the Max weight the Post office will accept? - Answers :70 lbs
How many bait money orders do you have? - Answers :3
Why do you have bait money orders? - Answers :to help aid in investigation to help
USPIS
Where would I go to find out if I can mail a fur coat to China? - Answers :IMM
(international Mail Manual)
Where do you keep your bait money orders? - Answers :Under your largest bills in your
till
What is an irregular sized package? - Answers :tube, film photo mailer
, What is the DMM used for? - Answers :Dom Mail Manual to see how to mail something
in the US
How often is the Retail digest published - Answers :bi-weekly
Where would I go to find out how to hang the POW flag - Answers :Postal bulletin
Why would someone want to use Signature Confirmation? - Answers :For added
security to insure item is signed when received
How often do you need to do your 1412 (end of day report) - Answers :daily and sign
with ink
What is Premium Forward service? - Answers :When a customer is mailed weekly via
priority mail all of their mail for a fee
How long is a permanent forward kept on file? - Answers :18 months
How much insurance can you purchase? - Answers :up to $5000
What do you get with Priority Mail Express? - Answers :$100 insurance, 1-2 day
delivery Guarantee, Tracking
What do you get with USPS Tracking? - Answers :Day and time of delivery
What are the color of the money orders? - Answers :Green (domestic) Pink
(international)
Why would someone need to insure a package? - Answers :Against lost, stolen, or
damaged item
How long are money orders good for? - Answers :FOREVER
What are the 3 P's? - Answers :Personal, Professional, Postal
How many keys do you get when you rent a PO Box? - Answers :2
PO Boxes can be rented for how many months at a time - Answers :3 months (auto
pay) 6 months, 12 months
What is Balloon Pricing? - Answers :Very light and very large
What are the characteristics for Dimensional Weight Pricing - Answers :Priority, Zone 5-
8 and is more than a Cubic foot
