ServiceNow CSA Exam Prep questions with verified
answers 2024\2025
D. Self-service
- correct answer Which of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-service
B. My Groups Work
- correct answer Which module displays a list of tasks assigned to a user's group, but not yet assigned to
an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
C. Variable Types
- correct answer Multiple choice, single line text, and select box are what type of elements in
ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
,C. Javascript
- correct answer What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly
D. A map to determine relationships between fields displaying in an import set to fields in an existing
table.
- correct answer Which of the following is a definition for transform maps in ServiceNow?
A. A map that is used to share the history of the incident
B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the outbound web service
D. A map to determine relationships between fields displaying in an import set to fields in an existing
table.
C. Now Platform UI
- correct answer Which of the following is the primary way to interact with the applications and data in a
ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
,D. Now Mobile
D. collection of permissions
- correct answer A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance
A. set of users who share a common purpose
- correct answer A group is a:
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
, E. set of members to a subscription
F. set of users delegated to perform different tasks
C. Application Platform-as-a-Service (aPaaS)
- correct answer The Now Platform is an example of which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
A. Employee
B. Customer
D. Information Technology (IT)
- correct answer Which of the following workflow types does the Now Platform provide?
Select 3 answers from the below options.
A. Employee
B. Customer
C. End User
D. Information Technology (IT)
A. Banner Frame
C. Application Navigator
E. Content Frame
- correct answer What are the three main screen elements of the Now Platform User Interface?
Select 3 answers from the below options.
answers 2024\2025
D. Self-service
- correct answer Which of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-service
B. My Groups Work
- correct answer Which module displays a list of tasks assigned to a user's group, but not yet assigned to
an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
C. Variable Types
- correct answer Multiple choice, single line text, and select box are what type of elements in
ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
,C. Javascript
- correct answer What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly
D. A map to determine relationships between fields displaying in an import set to fields in an existing
table.
- correct answer Which of the following is a definition for transform maps in ServiceNow?
A. A map that is used to share the history of the incident
B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the outbound web service
D. A map to determine relationships between fields displaying in an import set to fields in an existing
table.
C. Now Platform UI
- correct answer Which of the following is the primary way to interact with the applications and data in a
ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
,D. Now Mobile
D. collection of permissions
- correct answer A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance
A. set of users who share a common purpose
- correct answer A group is a:
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
, E. set of members to a subscription
F. set of users delegated to perform different tasks
C. Application Platform-as-a-Service (aPaaS)
- correct answer The Now Platform is an example of which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
A. Employee
B. Customer
D. Information Technology (IT)
- correct answer Which of the following workflow types does the Now Platform provide?
Select 3 answers from the below options.
A. Employee
B. Customer
C. End User
D. Information Technology (IT)
A. Banner Frame
C. Application Navigator
E. Content Frame
- correct answer What are the three main screen elements of the Now Platform User Interface?
Select 3 answers from the below options.
