UPDATED ACTUAL Exam Questions and
CORRECT Answers
What are the 4 characterizations of an AV experience? - CORRECT ANSWER --
Collaboration
-Exploration
-Instruction
-Sensation
Exceptional Experiences - CORRECT ANSWER - An exceptional experience achieves the
goal and engages participants from beginning to end. Technology must work as intended but
requires other components to be exceptional.
What makes an exceptional experience? - CORRECT ANSWER - -"An exceptional
experience should help us achieve some goal in a meaningful & productive way"
-"Exceptional is an effortless system to achieve content delivery"
-"It must work all the time for everybody"
AV experience end goals. (Horizontal line) - CORRECT ANSWER - The end goal of an
AV experience falls along a spectrum from Inform to Entertain
Goal of Inform - CORRECT ANSWER - To transfer important info
EX: An airline announcing a flight delay
Goal of entertain - CORRECT ANSWER - To delight, amaze, amuse
Ex: A rock band performing for a crowd of fans
, AV Experience Participation (Vertical Line) - CORRECT ANSWER - The level of
participation during an AV experience falls along a spectrum from Absorb to Interact
Participation Experience: Interact - CORRECT ANSWER - Participants engage in or
shape content during the experience.
EX: An business meeting during which participants generate and debate new ideas
Participation Experience: Absorb - CORRECT ANSWER - Participants sit back and
observe content during the experience
Ex: An audience watching the premiere of a new movie
Characterization of End Goals for AV Experiences - CORRECT ANSWER - Determining
which typology best suits your AV experience will help to clarify the client's end goal which will
help identify what's needed to deliver an exceptional experience to end users
How do we create an exceptional experience? - CORRECT ANSWER - -"If you're just
incorporating tech & it doesn't flow with what the event is doing, it doesn't make sense."
-"Exceptional is never one single thing, you need to take all things into consideration."
-"It's not just the tech, but everything around it. We need to think about the entire experience and
how it comes together."
-"In my first meeting with a client, they usually ask me to talk about tech. Instead, I ask them
how they want audiences to feel."
What are the 3 components of an AV experience? - CORRECT ANSWER - Content,
space, tech
Definition - Content - CORRECT ANSWER - The material being shaped or conveyed
AV Expert's Level of Control - Content - CORRECT ANSWER - Lower