NSCA CPSS FINAL EXAM WITH 92 QUESTIONS AND CORRECT DETAILED AND
VERIFIED ANSWERS |ALREADY GRADED A+
Which of the following telephone techniques will help create a positive image for the
practice? - (ANSWER)- Implement a two-ring rule. Always make sure the phone is
ANSWERed before third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the caller they have not
been forgotten
Which of the following actions will help you portray a positive image on the telephone? -
@#$%^&*()
(ANSWER)-Placing mirror on desk
-Use positive language
-Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call which the
telephone rings? - (ANSWER)Ask permission of the existing caller to be placed on hold
while you ANSWER the other telephone
Which of the following are traits of successful telephone staff? - (ANSWER)-Putting a smile
in one's voice
-Being honest and sincere with all callers
The basic components of effective telephone communication include which of the
following: - (ANSWER)-ANSWERing the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call is holding; they
may be expecting a call - (ANSWER)True
If you call a patient and reach their voice mail, it is best to only leave your name and phone
number - (ANSWER)False
A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent or
unenthusiastic - (ANSWER)True
Which of the following is most important to meet patients demands and be successful in
today's highly competitive market? - (ANSWER)Respond to patients question's, concerns,
or complaints with a positive and professional attitude.
, NSCA CPSS FINAL EXAM WITH 92 QUESTIONS AND CORRECT DETAILED AND
VERIFIED ANSWERS |ALREADY GRADED A+
In most cases, the patient's initial encounter with the practice is: - (ANSWER)By telephone
An eye care provider licensed to diagnose and treat diseases of the eye, but unable to
perform invasive eye surgery is an: - (ANSWER)Optometrist
The most commonly performed eye surgery is: - (ANSWER)Cataract Surgery
@#$%^&*()
An eye care provider licensed to diagnose and treat diseases of the eye and perform
invasive eye surgery is an: - (ANSWER)Ophthalmologist
Office surgical suites, outpatient surgery centers, and hospital-based outpatient surgery
centers are all types of surgical suites and facilities - (ANSWER)True
Which of the following procedures is a common treatment for dry eyes? -
(ANSWER)Punctual Occlusion
Instructions as to insertion, removal, and care of contact lenses are usually given by _____
staff - (ANSWER)Ancillary
An eye care professional licensed to fabricate and dispense eyeglasses is an: -
(ANSWER)Optician
Minor surgical procedures have a 90-day postoperative period and are most commonly
performed in ambulatory surgery centers - (ANSWER)False
Devices prescribed to correct refractive errors are: - (ANSWER)Glasses and Contact
Lenses
Major surgeries are most commonly performed in: - (ANSWER)A certified surgical facility
An A-Scan is a piece of ultrasound equipment used to: - (ANSWER)Measure the length of
the eye to assist in calculating the power of an intraocular lens for cataract surgery
Refractive surgery services can be provided either in the doctor's office, in a separate
refractive laser center, or in an ambulatory surgery center - (ANSWER)TRUE
VERIFIED ANSWERS |ALREADY GRADED A+
Which of the following telephone techniques will help create a positive image for the
practice? - (ANSWER)- Implement a two-ring rule. Always make sure the phone is
ANSWERed before third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the caller they have not
been forgotten
Which of the following actions will help you portray a positive image on the telephone? -
@#$%^&*()
(ANSWER)-Placing mirror on desk
-Use positive language
-Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call which the
telephone rings? - (ANSWER)Ask permission of the existing caller to be placed on hold
while you ANSWER the other telephone
Which of the following are traits of successful telephone staff? - (ANSWER)-Putting a smile
in one's voice
-Being honest and sincere with all callers
The basic components of effective telephone communication include which of the
following: - (ANSWER)-ANSWERing the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call is holding; they
may be expecting a call - (ANSWER)True
If you call a patient and reach their voice mail, it is best to only leave your name and phone
number - (ANSWER)False
A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent or
unenthusiastic - (ANSWER)True
Which of the following is most important to meet patients demands and be successful in
today's highly competitive market? - (ANSWER)Respond to patients question's, concerns,
or complaints with a positive and professional attitude.
, NSCA CPSS FINAL EXAM WITH 92 QUESTIONS AND CORRECT DETAILED AND
VERIFIED ANSWERS |ALREADY GRADED A+
In most cases, the patient's initial encounter with the practice is: - (ANSWER)By telephone
An eye care provider licensed to diagnose and treat diseases of the eye, but unable to
perform invasive eye surgery is an: - (ANSWER)Optometrist
The most commonly performed eye surgery is: - (ANSWER)Cataract Surgery
@#$%^&*()
An eye care provider licensed to diagnose and treat diseases of the eye and perform
invasive eye surgery is an: - (ANSWER)Ophthalmologist
Office surgical suites, outpatient surgery centers, and hospital-based outpatient surgery
centers are all types of surgical suites and facilities - (ANSWER)True
Which of the following procedures is a common treatment for dry eyes? -
(ANSWER)Punctual Occlusion
Instructions as to insertion, removal, and care of contact lenses are usually given by _____
staff - (ANSWER)Ancillary
An eye care professional licensed to fabricate and dispense eyeglasses is an: -
(ANSWER)Optician
Minor surgical procedures have a 90-day postoperative period and are most commonly
performed in ambulatory surgery centers - (ANSWER)False
Devices prescribed to correct refractive errors are: - (ANSWER)Glasses and Contact
Lenses
Major surgeries are most commonly performed in: - (ANSWER)A certified surgical facility
An A-Scan is a piece of ultrasound equipment used to: - (ANSWER)Measure the length of
the eye to assist in calculating the power of an intraocular lens for cataract surgery
Refractive surgery services can be provided either in the doctor's office, in a separate
refractive laser center, or in an ambulatory surgery center - (ANSWER)TRUE
