D458
WGU D458 EXAM | Questions and Answers | 100% Correct
(Latest Update )
1. 5 pillars of care: Transitions, coordination, communication, teamwork,
collaboration
2. Volume to value: Pay for achieving better results
3. Triple aim: Improved patient experience, improved population health, lower
cost of care
4. Quadruple aim: Improve clinician experience
5. Silos: Departments that are isolated from each other
6. Integrated delivery: Combine healthcare payment and delivery to provide
coordinated patient centered care
7. Mulitidisciplinary delivery: Not integrated, works parallel, applies
treatment without consultation of other teams
8. Active listening step 1: Sender should check with receiver to make certain
message is accurately received
1/7
, D458
9. Active listening step 2: Summarize info and ask if summary is correct
10. Active listening step 3: Sender should let receiver respond
11. Active listening involves three components: Sender, receiver,
feedback
12. Downward communication: communication that flows from higher to
lower levels in an organization
13. Upward communication: communication that flows from lower to
higher levels in an organization
14. lateral communication: communication that takes place among any
employees on the same organizational level
15. Written communication: Permanent, retrievable, can be legally
binding
16. Relationship management: The relationship between you, your
workplace, and the stakeholders
17. accomodating style: A style for managing conflict that represents a
high concern for the other party but a low concern for the self.
18. Avoidance style: conflict management style low in both assertiveness
and collaboration
2/7
WGU D458 EXAM | Questions and Answers | 100% Correct
(Latest Update )
1. 5 pillars of care: Transitions, coordination, communication, teamwork,
collaboration
2. Volume to value: Pay for achieving better results
3. Triple aim: Improved patient experience, improved population health, lower
cost of care
4. Quadruple aim: Improve clinician experience
5. Silos: Departments that are isolated from each other
6. Integrated delivery: Combine healthcare payment and delivery to provide
coordinated patient centered care
7. Mulitidisciplinary delivery: Not integrated, works parallel, applies
treatment without consultation of other teams
8. Active listening step 1: Sender should check with receiver to make certain
message is accurately received
1/7
, D458
9. Active listening step 2: Summarize info and ask if summary is correct
10. Active listening step 3: Sender should let receiver respond
11. Active listening involves three components: Sender, receiver,
feedback
12. Downward communication: communication that flows from higher to
lower levels in an organization
13. Upward communication: communication that flows from lower to
higher levels in an organization
14. lateral communication: communication that takes place among any
employees on the same organizational level
15. Written communication: Permanent, retrievable, can be legally
binding
16. Relationship management: The relationship between you, your
workplace, and the stakeholders
17. accomodating style: A style for managing conflict that represents a
high concern for the other party but a low concern for the self.
18. Avoidance style: conflict management style low in both assertiveness
and collaboration
2/7
