CMIS 526 Exam 1 QUESTIONS AND ANSWERS
globalization - CORRECT ANSWER✅✅✅the integration of economies throughout the world enabled
by innovation and technological progress
globalization has allowed for 3 main things: - CORRECT ANSWER✅✅✅economic changes
cultural changes
technological changes
economic changes brought on by globalization - CORRECT ANSWER✅✅✅increased international
trade
development of global financial systems and currency
the outsourcing of labor
cultural changes brought on by globalization - CORRECT ANSWER✅✅✅increased availability of
multiculturalism via TV and movies
increased international travel, tourism, and immigration
more availability of ethnic food and restaurants
increased prevalence of worldwide fads and phenomena such as Facebook, Groupon, and YouTube
technological changes brought on by globalization - CORRECT ANSWER✅✅✅low-cost computing
platforms and communication technologies (email, Skype, instant messaging)
enforcement of global patent and copyright laws to spur further innovation
the ubiquitous nature of low cost global telecom infrastructure line the internet
how globalization has impacted businesses - CORRECT ANSWER✅✅✅allows for outsourcing or
moving of business processes (accounting, manufacturing, security, call centers) to another company
either onshore or offshore
benefits of outsourcing - CORRECT ANSWER✅✅✅allows companies to reach new markets
leverage skills of specialists or experts in other countries (global workforce)
, challenges of outsourcing - CORRECT ANSWER✅✅✅working with other governments regarding
regulations, politics, etc
timezone differences
infrastructure-related reliability (brown outs)
cultural - working with different cultural norms
the changing role of the IS function in organizations - CORRECT ANSWER✅✅✅IS is no longer a "help
desk" but is becoming a strategic competitive advantage - it provides efficiencies and allows for
differentiation or competitive advantage
example: Amazon states that "one click ordering is propriatary to them and no one else can use it." This
is an IS advantage that allows for smoother transactions and a competitive advantage
three levels of business at which IS can be utilized - CORRECT ANSWER✅✅✅operational level
managerial level
executive level
how the operational level of the business process is related to IS - CORRECT
ANSWER✅✅✅transactions occur in a firm's daily business where a record must be kept
structured decisions are procedures to follow for a given situation can be specified in advance
information systems are typically used to increase efficiency (lower cost, with relatively little time and
effort with optimized process and better understanding)
how the managerial level of the business process is related to IS - CORRECT ANSWER✅✅✅this is the
tactical level that involves functional managers (marketing, finance manufacturing, and HR managers)
allows effectively utilizing and deploying organizational resources to create effectiveness to accomplish
tasks
key performance indicators (KPIs) allow for dashboards to assess progress of goals
semi-structured decisions can be assisted at this level as well
automating the monitoring and controlling of operational activities
globalization - CORRECT ANSWER✅✅✅the integration of economies throughout the world enabled
by innovation and technological progress
globalization has allowed for 3 main things: - CORRECT ANSWER✅✅✅economic changes
cultural changes
technological changes
economic changes brought on by globalization - CORRECT ANSWER✅✅✅increased international
trade
development of global financial systems and currency
the outsourcing of labor
cultural changes brought on by globalization - CORRECT ANSWER✅✅✅increased availability of
multiculturalism via TV and movies
increased international travel, tourism, and immigration
more availability of ethnic food and restaurants
increased prevalence of worldwide fads and phenomena such as Facebook, Groupon, and YouTube
technological changes brought on by globalization - CORRECT ANSWER✅✅✅low-cost computing
platforms and communication technologies (email, Skype, instant messaging)
enforcement of global patent and copyright laws to spur further innovation
the ubiquitous nature of low cost global telecom infrastructure line the internet
how globalization has impacted businesses - CORRECT ANSWER✅✅✅allows for outsourcing or
moving of business processes (accounting, manufacturing, security, call centers) to another company
either onshore or offshore
benefits of outsourcing - CORRECT ANSWER✅✅✅allows companies to reach new markets
leverage skills of specialists or experts in other countries (global workforce)
, challenges of outsourcing - CORRECT ANSWER✅✅✅working with other governments regarding
regulations, politics, etc
timezone differences
infrastructure-related reliability (brown outs)
cultural - working with different cultural norms
the changing role of the IS function in organizations - CORRECT ANSWER✅✅✅IS is no longer a "help
desk" but is becoming a strategic competitive advantage - it provides efficiencies and allows for
differentiation or competitive advantage
example: Amazon states that "one click ordering is propriatary to them and no one else can use it." This
is an IS advantage that allows for smoother transactions and a competitive advantage
three levels of business at which IS can be utilized - CORRECT ANSWER✅✅✅operational level
managerial level
executive level
how the operational level of the business process is related to IS - CORRECT
ANSWER✅✅✅transactions occur in a firm's daily business where a record must be kept
structured decisions are procedures to follow for a given situation can be specified in advance
information systems are typically used to increase efficiency (lower cost, with relatively little time and
effort with optimized process and better understanding)
how the managerial level of the business process is related to IS - CORRECT ANSWER✅✅✅this is the
tactical level that involves functional managers (marketing, finance manufacturing, and HR managers)
allows effectively utilizing and deploying organizational resources to create effectiveness to accomplish
tasks
key performance indicators (KPIs) allow for dashboards to assess progress of goals
semi-structured decisions can be assisted at this level as well
automating the monitoring and controlling of operational activities
