CPI Exam UPDATED Exam Questions and
CORRECT Answers
Crisis Development Model - CORRECT ANSWER - Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - CORRECT ANSWER - A noticeable increase or change in behavior
Supportive - CORRECT ANSWER - An empathic, non-judgmental approach attempting
to alleviate. (Listening, take a break)
Defensive - CORRECT ANSWER - Beginning stage of loss of rational. (Belligerent,
Challenging)
Directive - CORRECT ANSWER - Staff takes control of the potential escalation. (Timer,
Walk)
Acting-Out Person - CORRECT ANSWER - Total loss of control.
Nonviolent Crisis Intervention - CORRECT ANSWER - Restraint is last resort
Tension Reduction - CORRECT ANSWER - Decreases in emotional and physical energy
that occurs after a person acts out, regaining rational.
Therapeutic Rapport - CORRECT ANSWER - Crying, falling asleep, apologizing,
hugging.
CORRECT Answers
Crisis Development Model - CORRECT ANSWER - Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - CORRECT ANSWER - A noticeable increase or change in behavior
Supportive - CORRECT ANSWER - An empathic, non-judgmental approach attempting
to alleviate. (Listening, take a break)
Defensive - CORRECT ANSWER - Beginning stage of loss of rational. (Belligerent,
Challenging)
Directive - CORRECT ANSWER - Staff takes control of the potential escalation. (Timer,
Walk)
Acting-Out Person - CORRECT ANSWER - Total loss of control.
Nonviolent Crisis Intervention - CORRECT ANSWER - Restraint is last resort
Tension Reduction - CORRECT ANSWER - Decreases in emotional and physical energy
that occurs after a person acts out, regaining rational.
Therapeutic Rapport - CORRECT ANSWER - Crying, falling asleep, apologizing,
hugging.
