IT GLUE CERTIFIED TECHNICIAN EXAM SCRIPT 2025/2026
QUESTIONS WITH ANSWERS TAGGED A+
✔✔Which of the following contains a list of examples that are all Apps & Services you
would document using flexible assets?
A. Contacts, Passwords, and LAN
B. Printers, Domains, and SSL
C. Applications, File Sharing, and Wireless
D. Passwords and Active Directory - ✔✔C. Applications, File Sharing, and Wireless
✔✔As a Reader or Editor of a document, the way to make it public to share with all my
clients is
A. Check the box marked 'Public' at the top of the document
B. Select 'Specific groups and/or users can access this Document' and choose 'Make
document public'
C. Request an Administrator or Manager on your account to make the Document public
D. Create Lite user accounts for all my clients so they can view all documents - ✔✔C.
Request an Administrator or Manager on your account to make the Document public
✔✔Which of the following are kinds of field, specified when designing a Flexible Asset
Type?
A. Tag
B. Textbox
C. Related Item
D. Number
E. Password
F. Security
G. Alert
H. Upload - ✔✔H. Upload
More then one
✔✔True or False: When two-way sync is enabled with your PSA, any newly created
Organizations and Configurations that match the Sync Settings in IT Glue from that
point forward will be created in your PSA on the next sync - ✔✔True
✔✔Which of the following statements is true about the Creator role in IT Glue?
A. Creators can delete any asset that they created
, B. Creators can delete any asset so long as it is not syncing with an external tool
C. Creators cannot delete assets
D. Creators can delete documents, but not flexible assets - ✔✔C. Creators cannot
delete assets
✔✔Domain expirations can be viewed in the following places:
A. The Domain Tracker core asset
B. The Organization home page
C. The Activity Log
D. Global > Expirations
E. The Expirations flexible asset - ✔✔A. The Domain Tracker core asset
D. Global > Expirations
E. The Expirations flexible asset
Missing Another
✔✔What is the shortcut key to launch Quick Search filtered to Domains?
A.D
B.O
C.W
D.T - ✔✔C.W
✔✔You wish to enable syncing for a new configuration type in your PSA, which IT Glue
screen do you select?
A. Account > Integrations > Manage
B. Account > Integrations > Actions > Sync Settings
C. All Active Configuration Types will sync by default
D. Account > Integrations > Actions > Manage Data - ✔✔B. Account > Integrations >
Actions > Sync Settings
✔✔An open padlock in the list view shows that an asset
A. Is public
B. Can be accessed by all IT Glue users except for Lite users
QUESTIONS WITH ANSWERS TAGGED A+
✔✔Which of the following contains a list of examples that are all Apps & Services you
would document using flexible assets?
A. Contacts, Passwords, and LAN
B. Printers, Domains, and SSL
C. Applications, File Sharing, and Wireless
D. Passwords and Active Directory - ✔✔C. Applications, File Sharing, and Wireless
✔✔As a Reader or Editor of a document, the way to make it public to share with all my
clients is
A. Check the box marked 'Public' at the top of the document
B. Select 'Specific groups and/or users can access this Document' and choose 'Make
document public'
C. Request an Administrator or Manager on your account to make the Document public
D. Create Lite user accounts for all my clients so they can view all documents - ✔✔C.
Request an Administrator or Manager on your account to make the Document public
✔✔Which of the following are kinds of field, specified when designing a Flexible Asset
Type?
A. Tag
B. Textbox
C. Related Item
D. Number
E. Password
F. Security
G. Alert
H. Upload - ✔✔H. Upload
More then one
✔✔True or False: When two-way sync is enabled with your PSA, any newly created
Organizations and Configurations that match the Sync Settings in IT Glue from that
point forward will be created in your PSA on the next sync - ✔✔True
✔✔Which of the following statements is true about the Creator role in IT Glue?
A. Creators can delete any asset that they created
, B. Creators can delete any asset so long as it is not syncing with an external tool
C. Creators cannot delete assets
D. Creators can delete documents, but not flexible assets - ✔✔C. Creators cannot
delete assets
✔✔Domain expirations can be viewed in the following places:
A. The Domain Tracker core asset
B. The Organization home page
C. The Activity Log
D. Global > Expirations
E. The Expirations flexible asset - ✔✔A. The Domain Tracker core asset
D. Global > Expirations
E. The Expirations flexible asset
Missing Another
✔✔What is the shortcut key to launch Quick Search filtered to Domains?
A.D
B.O
C.W
D.T - ✔✔C.W
✔✔You wish to enable syncing for a new configuration type in your PSA, which IT Glue
screen do you select?
A. Account > Integrations > Manage
B. Account > Integrations > Actions > Sync Settings
C. All Active Configuration Types will sync by default
D. Account > Integrations > Actions > Manage Data - ✔✔B. Account > Integrations >
Actions > Sync Settings
✔✔An open padlock in the list view shows that an asset
A. Is public
B. Can be accessed by all IT Glue users except for Lite users
