IT GLUE CERTIFIED TECHNICIAN 2025/2026 QUESTIONS
WITH ANSWERS TAGGED A+
✔✔Your IT Glue session will log you out after being inactive for:
A.5 hours
B.7 days
C.2 hours
D.8 hours - ✔✔A.5 hours
✔✔How often does the Domain Tracker refresh for new updates?
A. Every day
B. Every week
C. Every month
D. It depends on the number of remaining days before domain expiration date - ✔✔D. It
depends on the number of remaining days before domain expiration date
✔✔When viewing a Document, the presence of several 250 pixel square graphics in a
grid indicate that
A. Several images with a resolution of 250x250 pixels were uploaded to a Text section
B. Several images were uploaded to an Image Gallery section and are being displayed
as thumbnails
C. A table has been inserted into a text section with an image in each cell
D. A webpage has been imported - ✔✔B. Several images were uploaded to an Image
Gallery section and are being displayed as thumbnails
✔✔True or False: You can customize the sidebar based on an Organization's Type -
✔✔False
✔✔True or False: You can sync in contacts from your RMM data sources - ✔✔False
✔✔In which order should you set up your integrations?
A. RMM first, then PSA
B. PSA first, then RMM
C. There is no specific order - ✔✔B. PSA first, then RMM
✔✔Which of these statements about RMM integrations is false?
, A.RMM data cannot be edited in IT Glue
B.RMM data is one-way only
C.RMM data has the option of two-way sync
D.RMM data can be compared - ✔✔C.RMM data has the option of two-way sync
✔✔Your team is designing a Flexible Asset to summarize the progress of a project. One
detail you wish to capture is the Project Phase - Design, Implementation, Review,
Handoff. What is the best way to represent this in your Flexible Asset design?
A. Denote each phase with a number and create a number field
B. Create a Select field with the four phases as options
C. Create a Text field with the default entry as Design/Implementation/Review/Handoff
D. Radio button field with the four phases as options - ✔✔B. Create a Select field with
the four phases as options
✔✔Which action creates a Document Revision that can later be restored from the
Activity Log?
A. Publish
B. Save
C. Create Revision
D. Update
E. Edit - ✔✔C. Create Revision WRONG!!!!
✔✔When integrating with a PSA or RMM, check each of the following that are required
A. User account in integrated platform with username and password
B. MFA
C. A valid public certificate
D. A self signed certificate
E. An API key generated in IT Glue
F. An internet facing hostname - ✔✔A. User account in integrated platform with
username and password
C. A valid public certificate
F. An internet facing hostname
✔✔Which of the following features apply to Documents in IT Glue?
A. Revision history with no time limits
B. Inline related items - @relate
C. Inline embedding of office documents
D. Tables
WITH ANSWERS TAGGED A+
✔✔Your IT Glue session will log you out after being inactive for:
A.5 hours
B.7 days
C.2 hours
D.8 hours - ✔✔A.5 hours
✔✔How often does the Domain Tracker refresh for new updates?
A. Every day
B. Every week
C. Every month
D. It depends on the number of remaining days before domain expiration date - ✔✔D. It
depends on the number of remaining days before domain expiration date
✔✔When viewing a Document, the presence of several 250 pixel square graphics in a
grid indicate that
A. Several images with a resolution of 250x250 pixels were uploaded to a Text section
B. Several images were uploaded to an Image Gallery section and are being displayed
as thumbnails
C. A table has been inserted into a text section with an image in each cell
D. A webpage has been imported - ✔✔B. Several images were uploaded to an Image
Gallery section and are being displayed as thumbnails
✔✔True or False: You can customize the sidebar based on an Organization's Type -
✔✔False
✔✔True or False: You can sync in contacts from your RMM data sources - ✔✔False
✔✔In which order should you set up your integrations?
A. RMM first, then PSA
B. PSA first, then RMM
C. There is no specific order - ✔✔B. PSA first, then RMM
✔✔Which of these statements about RMM integrations is false?
, A.RMM data cannot be edited in IT Glue
B.RMM data is one-way only
C.RMM data has the option of two-way sync
D.RMM data can be compared - ✔✔C.RMM data has the option of two-way sync
✔✔Your team is designing a Flexible Asset to summarize the progress of a project. One
detail you wish to capture is the Project Phase - Design, Implementation, Review,
Handoff. What is the best way to represent this in your Flexible Asset design?
A. Denote each phase with a number and create a number field
B. Create a Select field with the four phases as options
C. Create a Text field with the default entry as Design/Implementation/Review/Handoff
D. Radio button field with the four phases as options - ✔✔B. Create a Select field with
the four phases as options
✔✔Which action creates a Document Revision that can later be restored from the
Activity Log?
A. Publish
B. Save
C. Create Revision
D. Update
E. Edit - ✔✔C. Create Revision WRONG!!!!
✔✔When integrating with a PSA or RMM, check each of the following that are required
A. User account in integrated platform with username and password
B. MFA
C. A valid public certificate
D. A self signed certificate
E. An API key generated in IT Glue
F. An internet facing hostname - ✔✔A. User account in integrated platform with
username and password
C. A valid public certificate
F. An internet facing hostname
✔✔Which of the following features apply to Documents in IT Glue?
A. Revision history with no time limits
B. Inline related items - @relate
C. Inline embedding of office documents
D. Tables
