Exam 2 - Workplace Violence & Incivility Questions with Correct Answers Fully Solved
How does the national institute for occupation safety and health (NIOSH) define workplace violence? -
Answers violent acts (including physical assaults and threats of assaults) directed toward persons at
work or on duty
Does workplace violence refer to overt or covert behaviors? - Answers Both, ranging from offensive or
threatening language to homicide
What is considered violence? - Answers Overt and covert behaviors
Threatening actions
Violent assaults
What are examples of threatening actions? - Answers Waving fists, throwing objects, or threatening
body language
Verbal or written threats
Physical attacks - slapping, hitting, biting, shoving, kicking, pushing, beating
What are three types of violent assaults? - Answers Rape
Homicide
Attacks with weapons (knives, firearms, bombs)
What is horizontal violence? - Answers (lateral aggression): aggressive and destructive behavior of co-
workers against each other.
What is horizontal violence also called? - Answers lateral aggression
Bullying
Interpersonal conflict
What is incivility? - Answers Includes behaviors from ignoring to rolling eyes, yelling, abusive language &
personal attacks.
What behaviors are considered bullying? - Answers 1. Verbal abuse or harassment
2. Threatening, intimidating or humiliating behaviors (also nonverbal)
3. Work interference
What is work interference? - Answers sabotage - which prevents work from getting done
Bullying is behavior that is ________________, _____________, and ___________. - Answers aggressive
, intentional
frequent
Is bullying usually deliberate? - Answers Typically
What is bullying an attempt to do? - Answers To control employees
How is bullying perceived by the target? - Answers As a hostile act
Workplace Bullying Institute survey in 2014 estimates that:
§________ million US workers are directly impacted or witnessed - Answers 65.5
69% bullies are ________
§57% of targets are __________ - Answers men
women
Women bully women in _____% cases - Answers 69
Is bullying or sexual harassment more common? - Answers Bullying
What is not considered bullying? - Answers Illegal harassment and discrimination, setting high work
standards, having differences of opinion or providing constructive feedback
What are the five recognized categories of workplace bullying? - Answers 1. Threat to professional
status
2. Threat to personal standing
3. Isolation
4. Overwork
5. Destabilization
What is an example of a threat to professional status? - Answers public humiliation
What are examples of threats to personal standing? - Answers name calling, insults, teasing
What is an example of isolation? - Answers withholding information
What is an example of overwork bullying? - Answers impossible deadlines
What is an example of destabilization? - Answers failing to give credit where credit is due
What are the consequences of lateral violence and bullying in nursing? - Answers Low staff morale
How does the national institute for occupation safety and health (NIOSH) define workplace violence? -
Answers violent acts (including physical assaults and threats of assaults) directed toward persons at
work or on duty
Does workplace violence refer to overt or covert behaviors? - Answers Both, ranging from offensive or
threatening language to homicide
What is considered violence? - Answers Overt and covert behaviors
Threatening actions
Violent assaults
What are examples of threatening actions? - Answers Waving fists, throwing objects, or threatening
body language
Verbal or written threats
Physical attacks - slapping, hitting, biting, shoving, kicking, pushing, beating
What are three types of violent assaults? - Answers Rape
Homicide
Attacks with weapons (knives, firearms, bombs)
What is horizontal violence? - Answers (lateral aggression): aggressive and destructive behavior of co-
workers against each other.
What is horizontal violence also called? - Answers lateral aggression
Bullying
Interpersonal conflict
What is incivility? - Answers Includes behaviors from ignoring to rolling eyes, yelling, abusive language &
personal attacks.
What behaviors are considered bullying? - Answers 1. Verbal abuse or harassment
2. Threatening, intimidating or humiliating behaviors (also nonverbal)
3. Work interference
What is work interference? - Answers sabotage - which prevents work from getting done
Bullying is behavior that is ________________, _____________, and ___________. - Answers aggressive
, intentional
frequent
Is bullying usually deliberate? - Answers Typically
What is bullying an attempt to do? - Answers To control employees
How is bullying perceived by the target? - Answers As a hostile act
Workplace Bullying Institute survey in 2014 estimates that:
§________ million US workers are directly impacted or witnessed - Answers 65.5
69% bullies are ________
§57% of targets are __________ - Answers men
women
Women bully women in _____% cases - Answers 69
Is bullying or sexual harassment more common? - Answers Bullying
What is not considered bullying? - Answers Illegal harassment and discrimination, setting high work
standards, having differences of opinion or providing constructive feedback
What are the five recognized categories of workplace bullying? - Answers 1. Threat to professional
status
2. Threat to personal standing
3. Isolation
4. Overwork
5. Destabilization
What is an example of a threat to professional status? - Answers public humiliation
What are examples of threats to personal standing? - Answers name calling, insults, teasing
What is an example of isolation? - Answers withholding information
What is an example of overwork bullying? - Answers impossible deadlines
What is an example of destabilization? - Answers failing to give credit where credit is due
What are the consequences of lateral violence and bullying in nursing? - Answers Low staff morale
