L&M TEST 2 UPDATED QUESTIONS AND ANSWERS
TCBA project objectives - CORRECT ANSWER✅✅✅-improve quality and safety of the patient care on
medical and surgical units
-increase the vitality and retention of nurses
-engage and improve the patients and families experience of care
-improve the effectiveness of the entire health care team
vitality - CORRECT ANSWER✅✅✅transformative shift to a more positive and proactive attitude
toward work -- job satisfaction
who are members of the team (TCAB)? - CORRECT ANSWER✅✅✅any one who makes up the team --
nurses, dr, pharmacists, dietitian, RT, PT, OT, etc
How do you determine the monthly RN turnover? - CORRECT ANSWER✅✅✅the number of RN who
choose to leave their positions in the last month and the number of RNs who are employed at the end of
that month
what does PDSA represent? - CORRECT ANSWER✅✅✅Plan-do-study-act
planning a test, trying it, observing the results, and acting on what is learned
what does SBAR stand for? and how to use it and advantages of this communication - CORRECT
ANSWER✅✅✅Situation
Background
Assessment
Recommendation
what is quality improvement (QI)? - CORRECT ANSWER✅✅✅the improvement, advancement or
refinement of quality
a formal approach to the analysis of performance and systemic efforts (Josie king)
, what is the focus of QI project? - CORRECT ANSWER✅✅✅focusses on reducing medical errors and
needless morbidity and mortality
quality improvement stakeholders - CORRECT ANSWER✅✅✅people with stake or concern in the
process (employers, providers, customers, patients, purchasers, payers)
what are ways that quality patient care can be determined? - CORRECT ANSWER✅✅✅QI measures
QI MEASURES: process - CORRECT ANSWER✅✅✅how the system works; how healthcare is provided
or maintained; the quality of steps taken to achieve a goal
QI MEASURES: structure - CORRECT ANSWER✅✅✅the quality of physical equipment and facilities
QI MEASURES: outcome - CORRECT ANSWER✅✅✅the results of a product of process; did it make a
difference?
how is quality determined in healthcare facilities? - CORRECT ANSWER✅✅✅measures? chart audits
what is a chart audit - CORRECT ANSWER✅✅✅an examination of medical records to determine
what has been done and to see if it can be done better
are performed for required measurements, administration measurements, research, and QI
measures how often and well someone is being done- measure quality to root out bad quality
what is a culture of safety ? - CORRECT ANSWER✅✅✅effective systems and teanwork to accomplish
the goal of safe, high quality performance; the intent is to identify process failures and to solve the in an
non- biased non punitive way
patient care should be safe, effective, efficient, patient-centered, timely and equitable
what is transparency? - CORRECT ANSWER✅✅✅potential problems are exposed
TCBA project objectives - CORRECT ANSWER✅✅✅-improve quality and safety of the patient care on
medical and surgical units
-increase the vitality and retention of nurses
-engage and improve the patients and families experience of care
-improve the effectiveness of the entire health care team
vitality - CORRECT ANSWER✅✅✅transformative shift to a more positive and proactive attitude
toward work -- job satisfaction
who are members of the team (TCAB)? - CORRECT ANSWER✅✅✅any one who makes up the team --
nurses, dr, pharmacists, dietitian, RT, PT, OT, etc
How do you determine the monthly RN turnover? - CORRECT ANSWER✅✅✅the number of RN who
choose to leave their positions in the last month and the number of RNs who are employed at the end of
that month
what does PDSA represent? - CORRECT ANSWER✅✅✅Plan-do-study-act
planning a test, trying it, observing the results, and acting on what is learned
what does SBAR stand for? and how to use it and advantages of this communication - CORRECT
ANSWER✅✅✅Situation
Background
Assessment
Recommendation
what is quality improvement (QI)? - CORRECT ANSWER✅✅✅the improvement, advancement or
refinement of quality
a formal approach to the analysis of performance and systemic efforts (Josie king)
, what is the focus of QI project? - CORRECT ANSWER✅✅✅focusses on reducing medical errors and
needless morbidity and mortality
quality improvement stakeholders - CORRECT ANSWER✅✅✅people with stake or concern in the
process (employers, providers, customers, patients, purchasers, payers)
what are ways that quality patient care can be determined? - CORRECT ANSWER✅✅✅QI measures
QI MEASURES: process - CORRECT ANSWER✅✅✅how the system works; how healthcare is provided
or maintained; the quality of steps taken to achieve a goal
QI MEASURES: structure - CORRECT ANSWER✅✅✅the quality of physical equipment and facilities
QI MEASURES: outcome - CORRECT ANSWER✅✅✅the results of a product of process; did it make a
difference?
how is quality determined in healthcare facilities? - CORRECT ANSWER✅✅✅measures? chart audits
what is a chart audit - CORRECT ANSWER✅✅✅an examination of medical records to determine
what has been done and to see if it can be done better
are performed for required measurements, administration measurements, research, and QI
measures how often and well someone is being done- measure quality to root out bad quality
what is a culture of safety ? - CORRECT ANSWER✅✅✅effective systems and teanwork to accomplish
the goal of safe, high quality performance; the intent is to identify process failures and to solve the in an
non- biased non punitive way
patient care should be safe, effective, efficient, patient-centered, timely and equitable
what is transparency? - CORRECT ANSWER✅✅✅potential problems are exposed
