Six Sigma Black Belt Session 11 Exam Questions with Correct Answers| Latest Update
Guaranteed Success
A restaurant is experiencing a high number of open tables and idle service staff, except during
the peak periods over lunch and dinner, when the restaurant finds that there are not enough
tables or staff to service waiting customers. After identifying the constraint in the system, what
should the next step be?
A) Identify the next constraint(s)
B) Determine how to exploit the system's constraints
C) Elevate the constraints so a higher performance level can be reached
D) Subordinate everything else to the decision made to exploit the constraint(s)
E) Run promotions to increase demand during non-peak times B) Determine how to exploit
the system's constraints
Due to security concerns, a country changed its policy to require passports from travelers
entering from neighboring countries. In the past, passports were not required. The result was a
significant increase in passport requests which overwhelmed the passport processing
organization. Many citizens had to cancel travel plans when their passport applications were
not processed in the standard or even expedited times. What is the cause of the constraint
condition on the passport approval process?
A) The new policy requiring passports to enter the country
B) The increased demand for international travel
C) The lack of increased staff to process the additional passport requests
D) The number of review steps in the application process
E) None of the above A) The new policy requiring passports to enter the country
Which of the following conditions indicate that a process step is a constraint in a sequential
process flow where customer demand is not being met?
A) Throughput for the process step is higher than any other process step
B) The process step requires more operators than any other process step
, C) Cycle time for the process step is longer than any other process step
D) The process step requires more setup time than any other process step
E) Work-in-process for the process step is lower than any other process step C) Cycle time
for the process step is longer than any other process step
Which of the following is not a reason to pilot?
A) Reduce risk
B) Uncover unidentified issues
C) Allow for verification prior to implementation
D) Evaluate design alternatives
E) Reduce disruptions D) Evaluate design alternatives
Which of the following is not a step in the piloting process?
A) Select the pilot manager and form a team
B) Map the process
C) Define inputs and outputs
D) Train employees
E) Evaluate results B) Map the process
Which is the primary tool used to identify indirect effects and unintended consequences?
A) Design for Manufacturability
B) Failure Mode and Effects Analysis
C) Error-Proofing
D) System Diagrams
E) CHECK Process D) System Diagrams
Guaranteed Success
A restaurant is experiencing a high number of open tables and idle service staff, except during
the peak periods over lunch and dinner, when the restaurant finds that there are not enough
tables or staff to service waiting customers. After identifying the constraint in the system, what
should the next step be?
A) Identify the next constraint(s)
B) Determine how to exploit the system's constraints
C) Elevate the constraints so a higher performance level can be reached
D) Subordinate everything else to the decision made to exploit the constraint(s)
E) Run promotions to increase demand during non-peak times B) Determine how to exploit
the system's constraints
Due to security concerns, a country changed its policy to require passports from travelers
entering from neighboring countries. In the past, passports were not required. The result was a
significant increase in passport requests which overwhelmed the passport processing
organization. Many citizens had to cancel travel plans when their passport applications were
not processed in the standard or even expedited times. What is the cause of the constraint
condition on the passport approval process?
A) The new policy requiring passports to enter the country
B) The increased demand for international travel
C) The lack of increased staff to process the additional passport requests
D) The number of review steps in the application process
E) None of the above A) The new policy requiring passports to enter the country
Which of the following conditions indicate that a process step is a constraint in a sequential
process flow where customer demand is not being met?
A) Throughput for the process step is higher than any other process step
B) The process step requires more operators than any other process step
, C) Cycle time for the process step is longer than any other process step
D) The process step requires more setup time than any other process step
E) Work-in-process for the process step is lower than any other process step C) Cycle time
for the process step is longer than any other process step
Which of the following is not a reason to pilot?
A) Reduce risk
B) Uncover unidentified issues
C) Allow for verification prior to implementation
D) Evaluate design alternatives
E) Reduce disruptions D) Evaluate design alternatives
Which of the following is not a step in the piloting process?
A) Select the pilot manager and form a team
B) Map the process
C) Define inputs and outputs
D) Train employees
E) Evaluate results B) Map the process
Which is the primary tool used to identify indirect effects and unintended consequences?
A) Design for Manufacturability
B) Failure Mode and Effects Analysis
C) Error-Proofing
D) System Diagrams
E) CHECK Process D) System Diagrams
