ACCURACY IS GUARANTEED
PN 2002 final review Questions with Detailed
Verified Answers for Accuracy
Perception
✓✓ a cognitive process by which a person transforms external
sensory data into personalized images of reality
Problem solving
✓✓ a comprehensive, sequential, cognitive process used to
solve a problem by reducing the difference between current and
desired condit
Problem solving process- scientific method
✓✓ · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making
✓✓ is a process that chooses a preferred option or course of
actions from among a set of alternatives based on given criteria
or strategies.
Decision Making Process
, ACCURACY IS GUARANTEED
✓✓ · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking
✓✓ analytical process in which you purposefully use specific
thinking skills to make clinical decisions.
What is conflict?
✓✓ An opportunity to understand opposing preferences and
values
Selective attention
✓✓ is the process of focusing on a particular object in the
environment for a certain period.
negative self
✓✓ -talk is any inner dialogue you have with yourself that may
be limiting your ability to believe in yourselfand your own
abilities, and to reach your potential.
Conflict Resolution
✓✓ identifying sources of conflict, set goals, implement
solutions.
, ACCURACY IS GUARANTEED
Conflict Resolution
Step 1:
✓✓ : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives
✓✓ · Ask for the other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding
✓✓ Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution
, ACCURACY IS GUARANTEED
✓✓ · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps
✓✓ · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
Compromising
✓✓ an approach to conflict resolution that involves both
assertiveness and cooperation on the part of everyone
Summarizing
✓✓ is an active listening skill used to review content and
process.
Ethnicity
✓✓ - the fact or state of belonging to a social group that has a
common national or cultural tradition.
Health Inequity
✓✓ differences in health status or in the distribution of health
resources between different population groups, arising from the
social conditions in which people are born, grow, live, work and
age.
PN 2002 final review Questions with Detailed
Verified Answers for Accuracy
Perception
✓✓ a cognitive process by which a person transforms external
sensory data into personalized images of reality
Problem solving
✓✓ a comprehensive, sequential, cognitive process used to
solve a problem by reducing the difference between current and
desired condit
Problem solving process- scientific method
✓✓ · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making
✓✓ is a process that chooses a preferred option or course of
actions from among a set of alternatives based on given criteria
or strategies.
Decision Making Process
, ACCURACY IS GUARANTEED
✓✓ · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking
✓✓ analytical process in which you purposefully use specific
thinking skills to make clinical decisions.
What is conflict?
✓✓ An opportunity to understand opposing preferences and
values
Selective attention
✓✓ is the process of focusing on a particular object in the
environment for a certain period.
negative self
✓✓ -talk is any inner dialogue you have with yourself that may
be limiting your ability to believe in yourselfand your own
abilities, and to reach your potential.
Conflict Resolution
✓✓ identifying sources of conflict, set goals, implement
solutions.
, ACCURACY IS GUARANTEED
Conflict Resolution
Step 1:
✓✓ : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives
✓✓ · Ask for the other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding
✓✓ Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution
, ACCURACY IS GUARANTEED
✓✓ · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps
✓✓ · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
Compromising
✓✓ an approach to conflict resolution that involves both
assertiveness and cooperation on the part of everyone
Summarizing
✓✓ is an active listening skill used to review content and
process.
Ethnicity
✓✓ - the fact or state of belonging to a social group that has a
common national or cultural tradition.
Health Inequity
✓✓ differences in health status or in the distribution of health
resources between different population groups, arising from the
social conditions in which people are born, grow, live, work and
age.
