CHIA certification exam questions with
correct answers
.11) Which is a true statement regarding Tracts
Tracts are referred to as Sub-Markets outside of North America
Tracts are never used to represent a small city in a rural market
Tracts are geographic sub-divisions of a Region
A country will never have more than 100 Tracts -/ ANSWER-Tracts are
referred to as Sub-Markets outside of North America
.12) Changes to how Markets and Tracts are geographically defined
are made how often?
Monthly
Annually
Every five years
No regular schedule -/ ANSWER-No regular schedule
.13) Which two non-geographic categories are the most important for
a hotel GM?
Scale and Class
Scale and Location
,Location and Type
Class and Type -/ ANSWER-Scale and Class
.14) How many Scale categories are there compared to Class
categories?
6 Scale categories and 6 Class categories
6 Scale categories and 7 Class categories
7 Scale categories and 6 Class categories
7 Scale categories and 7 Class categories -/ ANSWER-7 Scale
categories and 6 Class categories
.15) Which one of the following is an accurate statement regarding
Scale and Class groups and a single chain?
A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan can be in a different Scale group
A Ritz Carlton hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan can be in a different Class group
A Ritz Carlton hotel will always be in the same Scale and Class groups
in every country throughout the world
Ritz Carlton may choose which Scale and which Class they are in -/
ANSWER-A Ritz Carlton hotel will always be in the same Scale and
Class groups in every country throughout the world
.15) Which one of the following is an accurate statement regarding
Scale and Class groups and a single chain?
,A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan can be in a different Scale group
A Ritz Carlton hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan can be in a different Class group
A Ritz Carlton hotel will always be in the same Scale and Class groups
in every country throughout the world
Ritz Carlton may choose which Scale and which Class they are in -/
ANSWER-A Ritz Carlton hotel will always be in the same Scale and
Class groups in every country throughout the world
.16) Which one of the following is an accurate statement regarding
Class groups?
The names of the Class group are very different than the names of the
Scale groups
Class groups are more popular and relevant in North America rather
than outside North America
Independent hotels are slotted into Class groups based upon the ADR
of the independent hotel compared to the chain hotels in the same
market
Once an independent hotel is slotted into a Class group, it will never
change -/ ANSWER-Independent hotels are slotted into Class groups
based upon the ADR of the independent hotel compared to the chain
hotels in the same market
.17) Which one of the following is NOT a Location Category used by
the hotel industry?
, Airport
Suburban
Oceanfront
Urban -/ ANSWER-Oceanfront
.18) Which is NOT a valid non-geographic category?
Extended Stay
Boutique
Guest Satisfaction Rating
Destination Resort -/ ANSWER-Guest Satisfaction Rating
.20) Comp sets are used for many purposes in hotel operations, which
of the following is one of these purposes?
Comp sets can be used to aid the sales and marketing departments in
determining the effectiveness of various pricing decisions
Comp sets can be used in management contracts for performance
requirements
Comp sets can have an effect on a general managers compensation
All of the above are examples of how comp sets are used -/ ANSWER-
All of the above are examples of how comp sets are used
.22) All of the following are good reason for a hotel to have an
additional competitive set, except which one?
correct answers
.11) Which is a true statement regarding Tracts
Tracts are referred to as Sub-Markets outside of North America
Tracts are never used to represent a small city in a rural market
Tracts are geographic sub-divisions of a Region
A country will never have more than 100 Tracts -/ ANSWER-Tracts are
referred to as Sub-Markets outside of North America
.12) Changes to how Markets and Tracts are geographically defined
are made how often?
Monthly
Annually
Every five years
No regular schedule -/ ANSWER-No regular schedule
.13) Which two non-geographic categories are the most important for
a hotel GM?
Scale and Class
Scale and Location
,Location and Type
Class and Type -/ ANSWER-Scale and Class
.14) How many Scale categories are there compared to Class
categories?
6 Scale categories and 6 Class categories
6 Scale categories and 7 Class categories
7 Scale categories and 6 Class categories
7 Scale categories and 7 Class categories -/ ANSWER-7 Scale
categories and 6 Class categories
.15) Which one of the following is an accurate statement regarding
Scale and Class groups and a single chain?
A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan can be in a different Scale group
A Ritz Carlton hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan can be in a different Class group
A Ritz Carlton hotel will always be in the same Scale and Class groups
in every country throughout the world
Ritz Carlton may choose which Scale and which Class they are in -/
ANSWER-A Ritz Carlton hotel will always be in the same Scale and
Class groups in every country throughout the world
.15) Which one of the following is an accurate statement regarding
Scale and Class groups and a single chain?
,A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan can be in a different Scale group
A Ritz Carlton hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan can be in a different Class group
A Ritz Carlton hotel will always be in the same Scale and Class groups
in every country throughout the world
Ritz Carlton may choose which Scale and which Class they are in -/
ANSWER-A Ritz Carlton hotel will always be in the same Scale and
Class groups in every country throughout the world
.16) Which one of the following is an accurate statement regarding
Class groups?
The names of the Class group are very different than the names of the
Scale groups
Class groups are more popular and relevant in North America rather
than outside North America
Independent hotels are slotted into Class groups based upon the ADR
of the independent hotel compared to the chain hotels in the same
market
Once an independent hotel is slotted into a Class group, it will never
change -/ ANSWER-Independent hotels are slotted into Class groups
based upon the ADR of the independent hotel compared to the chain
hotels in the same market
.17) Which one of the following is NOT a Location Category used by
the hotel industry?
, Airport
Suburban
Oceanfront
Urban -/ ANSWER-Oceanfront
.18) Which is NOT a valid non-geographic category?
Extended Stay
Boutique
Guest Satisfaction Rating
Destination Resort -/ ANSWER-Guest Satisfaction Rating
.20) Comp sets are used for many purposes in hotel operations, which
of the following is one of these purposes?
Comp sets can be used to aid the sales and marketing departments in
determining the effectiveness of various pricing decisions
Comp sets can be used in management contracts for performance
requirements
Comp sets can have an effect on a general managers compensation
All of the above are examples of how comp sets are used -/ ANSWER-
All of the above are examples of how comp sets are used
.22) All of the following are good reason for a hotel to have an
additional competitive set, except which one?
