D072 WGU Assessment Study Guide. Exam
2025 Questions and Answers
What is true about emotional intelligence in the workplace? - ANS Importance EI Varies by
situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the
new employee take more initiative to complete tasks and to persevere, even on the most
challenging days. - ANS Motivation
A manager recently decides to get employees involved in a new corporate social responsibility
(CSR) initiative to show that the company is dedicated to making a difference in the local
community. Which activity demonstrates an appropriate way to meet this goal? -
ANS Initiate a community technology recycling program for old computers
A production manager is told that a supplier of one of their key products has declared
bankruptcy and cannot supply the necessary material. The production manager calls other
suppliers to see if they have the necessary material to continue manufacturing these products.
Which managerial core role is being used? - ANS Decisional
Which organizational culture is best suited for an individual who is high in conscientiousness? -
ANS Hierarchy
Which result occurs when there is a person-culture misalignment? - ANS Attrition
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, Which communication channel contains an item like an organization's newsletter? -
ANS Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective
communication? - ANS Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style? -
ANS Calm and relaxed posture
How can a manager exhibit supportive communication? - ANS Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the
location is fine for the event but adds that others will likely be opposed to the choice. Which
style of communication is being used by this manager? - ANS Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B suggests
that there might be a better way to approach the same objective. Team Member A responds by
saying, "Well, that's fine with me, but don't be surprised if other people are upset by your
opinion." Which communication style is Team Member A using for this response? -
ANS Passive-aggressive
Which competency is the basis for developing effective business relationships, including
teamwork, empathy, and trust? - ANS Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait while working with
social media. How would the leader do so? - ANS Use social media as a tool to connect
multiple stakeholders
What is a characteristic of people with strong moral identity? - ANS They are more
considerate of others' feelings and viewpoints.
Pg. 2 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
2025 Questions and Answers
What is true about emotional intelligence in the workplace? - ANS Importance EI Varies by
situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the
new employee take more initiative to complete tasks and to persevere, even on the most
challenging days. - ANS Motivation
A manager recently decides to get employees involved in a new corporate social responsibility
(CSR) initiative to show that the company is dedicated to making a difference in the local
community. Which activity demonstrates an appropriate way to meet this goal? -
ANS Initiate a community technology recycling program for old computers
A production manager is told that a supplier of one of their key products has declared
bankruptcy and cannot supply the necessary material. The production manager calls other
suppliers to see if they have the necessary material to continue manufacturing these products.
Which managerial core role is being used? - ANS Decisional
Which organizational culture is best suited for an individual who is high in conscientiousness? -
ANS Hierarchy
Which result occurs when there is a person-culture misalignment? - ANS Attrition
Pg. 1 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
, Which communication channel contains an item like an organization's newsletter? -
ANS Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective
communication? - ANS Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style? -
ANS Calm and relaxed posture
How can a manager exhibit supportive communication? - ANS Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the
location is fine for the event but adds that others will likely be opposed to the choice. Which
style of communication is being used by this manager? - ANS Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B suggests
that there might be a better way to approach the same objective. Team Member A responds by
saying, "Well, that's fine with me, but don't be surprised if other people are upset by your
opinion." Which communication style is Team Member A using for this response? -
ANS Passive-aggressive
Which competency is the basis for developing effective business relationships, including
teamwork, empathy, and trust? - ANS Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait while working with
social media. How would the leader do so? - ANS Use social media as a tool to connect
multiple stakeholders
What is a characteristic of people with strong moral identity? - ANS They are more
considerate of others' feelings and viewpoints.
Pg. 2 Copyright © 2025 Jasonmcconell. ALL RIGHTS RESERVED.
