MIS Final Exam QUESTIONS AND
ANSWERS WITH SOLUTIONS 2025
5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an
example of which of the following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence - ✔✔ - D
1) Which of the following is not one of the six strategic business objectives of information
systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival - ✔✔ - D
6) Competitors were seeking which of the following business objectives when they rushed to
provide ATMs after Citibank introduced the first ATMs in New York?
A) Improved efficiency
B) Customer and supplier intimacy
C) Survival
D) Competitive advantage
E) Improved decision making - ✔✔ - C
,7) Which of the following is the key business metric behind the technologies implemented by
Kroger, as discussed in the chapter-opening case?
A) Higher customer satisfaction levels
B) Survival
C) Improved employee morale
D) Improved decision making
E) Reduced cost of supplies - ✔✔ - A
8) Which of the following is an example of a business using information systems to create a new
product?
A) Walmart's RetailLink system
B) The Mandarin Oriental's use of computers to keep track of guest preferences
C) Verizon's use of a web-based digital dashboard to provide real-time company information for
managers
D) Apple's creation of the iPod
E) Kroger's use of sensors to monitor cold food storage temperatures - ✔✔ - D
10) How much did American businesses spend on information systems hardware, software, and
telecommunications equipment in 2015?
A) About $100 million
B) About $1 billion
C) About $100 billion
D) About $1 trillion
E) About $10 trillion - ✔✔ - D
11) To make sure they stock clothes that their customers will purchase, a department store
implements a new application that analyzes spending levels at their stores and cross-references
this data to popular clothing styles. Which of the following business objectives is this
information intended to support?
A) Customer intimacy
,B) Survival
C) Operational excellence
D) Improved decision making
E) New products and services - ✔✔ - C
13) All of the following are new technology-related trends in MIS except:
A) cloud computing.
B) big data.
C) IoT.
D) the mobile digital platform.
E) co-creation of business value. - ✔✔ - E
32) The three activities in an information system that produce the information organizations use
to control operations are:
A) information, research, and analysis.
B) input, output, and feedback.
C) data, information, and analysis.
D) data analysis, processing, and feedback.
E) input, processing, and output. - ✔✔ - E
60) Which of the following is a service provided by the Internet that uses universally accepted
standards for storing, retrieving, formatting, and displaying information in a page format?
A) HTML
B) The World Wide Web
C) E-mail
D) An extranet
E) FTP - ✔✔ - B
, 61) Which of the following is a private corporate network extended to authorized users outside
the organization?
A) An intranet
B) The World Wide Web
C) The Internet
D) An extranet
E) FTP - ✔✔ - D
62) Which of the following deals with behavioral issues as well as technical issues surrounding
the development, use, and impact of information systems used by managers and employees in the
firm?
A) Information systems literacy
B) Information systems architecture
C) Business processes
D) Information technology infrastructure
E) Management information systems - ✔✔ - E
63) Which field of study focuses on both a behavioral and technical understanding of
information systems?
A) Sociology
B) Operations research
C) Economics
D) Behavioral computing
E) Management information systems - ✔✔ - E
94) Disciplines that contribute to the technical approach to information systems include:
A) computer science, engineering, and networking.
B) operations research, management science, and computer science.
C) engineering, utilization management, and computer science.
ANSWERS WITH SOLUTIONS 2025
5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an
example of which of the following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence - ✔✔ - D
1) Which of the following is not one of the six strategic business objectives of information
systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival - ✔✔ - D
6) Competitors were seeking which of the following business objectives when they rushed to
provide ATMs after Citibank introduced the first ATMs in New York?
A) Improved efficiency
B) Customer and supplier intimacy
C) Survival
D) Competitive advantage
E) Improved decision making - ✔✔ - C
,7) Which of the following is the key business metric behind the technologies implemented by
Kroger, as discussed in the chapter-opening case?
A) Higher customer satisfaction levels
B) Survival
C) Improved employee morale
D) Improved decision making
E) Reduced cost of supplies - ✔✔ - A
8) Which of the following is an example of a business using information systems to create a new
product?
A) Walmart's RetailLink system
B) The Mandarin Oriental's use of computers to keep track of guest preferences
C) Verizon's use of a web-based digital dashboard to provide real-time company information for
managers
D) Apple's creation of the iPod
E) Kroger's use of sensors to monitor cold food storage temperatures - ✔✔ - D
10) How much did American businesses spend on information systems hardware, software, and
telecommunications equipment in 2015?
A) About $100 million
B) About $1 billion
C) About $100 billion
D) About $1 trillion
E) About $10 trillion - ✔✔ - D
11) To make sure they stock clothes that their customers will purchase, a department store
implements a new application that analyzes spending levels at their stores and cross-references
this data to popular clothing styles. Which of the following business objectives is this
information intended to support?
A) Customer intimacy
,B) Survival
C) Operational excellence
D) Improved decision making
E) New products and services - ✔✔ - C
13) All of the following are new technology-related trends in MIS except:
A) cloud computing.
B) big data.
C) IoT.
D) the mobile digital platform.
E) co-creation of business value. - ✔✔ - E
32) The three activities in an information system that produce the information organizations use
to control operations are:
A) information, research, and analysis.
B) input, output, and feedback.
C) data, information, and analysis.
D) data analysis, processing, and feedback.
E) input, processing, and output. - ✔✔ - E
60) Which of the following is a service provided by the Internet that uses universally accepted
standards for storing, retrieving, formatting, and displaying information in a page format?
A) HTML
B) The World Wide Web
C) E-mail
D) An extranet
E) FTP - ✔✔ - B
, 61) Which of the following is a private corporate network extended to authorized users outside
the organization?
A) An intranet
B) The World Wide Web
C) The Internet
D) An extranet
E) FTP - ✔✔ - D
62) Which of the following deals with behavioral issues as well as technical issues surrounding
the development, use, and impact of information systems used by managers and employees in the
firm?
A) Information systems literacy
B) Information systems architecture
C) Business processes
D) Information technology infrastructure
E) Management information systems - ✔✔ - E
63) Which field of study focuses on both a behavioral and technical understanding of
information systems?
A) Sociology
B) Operations research
C) Economics
D) Behavioral computing
E) Management information systems - ✔✔ - E
94) Disciplines that contribute to the technical approach to information systems include:
A) computer science, engineering, and networking.
B) operations research, management science, and computer science.
C) engineering, utilization management, and computer science.
