POB REVIEW QUESTIONS AND ANSWERS
What type of communication style is usually appropriate for evaluation or counseling interviews with
employees? - CORRECT ANSWER✅✅✅controllers/formal
Individuals who are able to defend their ideas objectively usually are able to provide others with -
CORRECT ANSWER✅✅✅logical evidence
To be able to explain and defend their ideas objectively to others, individuals usually need to have
effective _____________ skills - CORRECT ANSWER✅✅✅verbal/communication
In order to be understood on the telephone, a business's employees should always - CORRECT
ANSWER✅✅✅enunciate clearly
When Dawn answered the front desk telephone at her property, a female caller who sounded very
upset said, " My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately
because of a family emergency. Would you please give me her room number?" Dawn quickly answered,
" Ms. Smith is in room 224. I'll connect you." What did Dawn do wrong? - CORRECT
ANSWER✅✅✅She gave out a guest's room number.
All calls coming into a business should end as pleasantly as possible in order to - CORRECT
ANSWER✅✅✅leave a good lasting impression with callers
Which of the following is not a tool that people use when participating in discussions: - CORRECT
ANSWER✅✅✅Sharing a personal experience
When you ask questions in an open-minded way, you avoid - CORRECT ANSWER✅✅✅attacking
someone else's idea
Why is it often important to take notes during meetings or presentations? - CORRECT
ANSWER✅✅✅information will be needed later
,When organizing information to present in a business report, it is effective to: - CORRECT
ANSWER✅✅✅outline
Which of the following is a reason why it is important to organize information before preparing a
business report: - CORRECT ANSWER✅✅✅to arrange findings in a logical manner
Which of the following is an example of a textual graphic that often is used in a business report: -
CORRECT ANSWER✅✅✅flowchart
A business that writes letters to customers to confirm their orders or requests should make sure that
the letters contain - CORRECT ANSWER✅✅✅all the necessary information
Which of the following is a formatting characteristic of a full-block business letter: - CORRECT
ANSWER✅✅✅no paragraph indents
As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To
obtain the correct information, Kevin should - CORRECT ANSWER✅✅✅refer to the appropriate
publisher's style manual
The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn; Assistant
Manager; The Creekside Cafe; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047;
. This information is Molly's email - CORRECT ANSWER✅✅✅signature
When businesses need to formalize the information provided to employees, customers, or other
businesses, they often use _________________ communication. - CORRECT ANSWER✅✅✅written
It is easier for employees to develop positive customer/client relations if employees understand that
each customer is - CORRECT ANSWER✅✅✅a unique individual
The primary reason customers give for not returning to a business is a lack of - CORRECT
ANSWER✅✅✅courtesy from salespeople
, The primary reason the business benefits when salespersons practice good customer relations is that it -
CORRECT ANSWER✅✅✅develops repeat customers
Businesses often use word-processing computer software to produce: - CORRECT
ANSWER✅✅✅detailed reports, memos, and contracts.
One way for businesses to obtain needed information efficiently is to: - CORRECT
ANSWER✅✅✅access a database.
Information management can be a challenge because: - CORRECT ANSWER✅✅✅many people do
not understand what it is.
Which is an important component of computer systems? - CORRECT ANSWER✅✅✅software
Monitors, keyboards, and hard drives are examples of computer: - CORRECT
ANSWER✅✅✅hardware
One reason an existing business might develop a company web site is to: - CORRECT
ANSWER✅✅✅create a new revenue source.
What type of software program would a business use to analyze its operating expenses and level of
sales? - CORRECT ANSWER✅✅✅spreadsheet
What do most businesses use to store information for future use? - CORRECT
ANSWER✅✅✅computer systems
Businesses assess their information needs to determine the type of information that will help them deal
with: - CORRECT ANSWER✅✅✅specific problems
Computer database programs make it easier for businesses to manage: - CORRECT
ANSWER✅✅✅large amounts of related data
What type of communication style is usually appropriate for evaluation or counseling interviews with
employees? - CORRECT ANSWER✅✅✅controllers/formal
Individuals who are able to defend their ideas objectively usually are able to provide others with -
CORRECT ANSWER✅✅✅logical evidence
To be able to explain and defend their ideas objectively to others, individuals usually need to have
effective _____________ skills - CORRECT ANSWER✅✅✅verbal/communication
In order to be understood on the telephone, a business's employees should always - CORRECT
ANSWER✅✅✅enunciate clearly
When Dawn answered the front desk telephone at her property, a female caller who sounded very
upset said, " My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately
because of a family emergency. Would you please give me her room number?" Dawn quickly answered,
" Ms. Smith is in room 224. I'll connect you." What did Dawn do wrong? - CORRECT
ANSWER✅✅✅She gave out a guest's room number.
All calls coming into a business should end as pleasantly as possible in order to - CORRECT
ANSWER✅✅✅leave a good lasting impression with callers
Which of the following is not a tool that people use when participating in discussions: - CORRECT
ANSWER✅✅✅Sharing a personal experience
When you ask questions in an open-minded way, you avoid - CORRECT ANSWER✅✅✅attacking
someone else's idea
Why is it often important to take notes during meetings or presentations? - CORRECT
ANSWER✅✅✅information will be needed later
,When organizing information to present in a business report, it is effective to: - CORRECT
ANSWER✅✅✅outline
Which of the following is a reason why it is important to organize information before preparing a
business report: - CORRECT ANSWER✅✅✅to arrange findings in a logical manner
Which of the following is an example of a textual graphic that often is used in a business report: -
CORRECT ANSWER✅✅✅flowchart
A business that writes letters to customers to confirm their orders or requests should make sure that
the letters contain - CORRECT ANSWER✅✅✅all the necessary information
Which of the following is a formatting characteristic of a full-block business letter: - CORRECT
ANSWER✅✅✅no paragraph indents
As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To
obtain the correct information, Kevin should - CORRECT ANSWER✅✅✅refer to the appropriate
publisher's style manual
The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn; Assistant
Manager; The Creekside Cafe; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047;
. This information is Molly's email - CORRECT ANSWER✅✅✅signature
When businesses need to formalize the information provided to employees, customers, or other
businesses, they often use _________________ communication. - CORRECT ANSWER✅✅✅written
It is easier for employees to develop positive customer/client relations if employees understand that
each customer is - CORRECT ANSWER✅✅✅a unique individual
The primary reason customers give for not returning to a business is a lack of - CORRECT
ANSWER✅✅✅courtesy from salespeople
, The primary reason the business benefits when salespersons practice good customer relations is that it -
CORRECT ANSWER✅✅✅develops repeat customers
Businesses often use word-processing computer software to produce: - CORRECT
ANSWER✅✅✅detailed reports, memos, and contracts.
One way for businesses to obtain needed information efficiently is to: - CORRECT
ANSWER✅✅✅access a database.
Information management can be a challenge because: - CORRECT ANSWER✅✅✅many people do
not understand what it is.
Which is an important component of computer systems? - CORRECT ANSWER✅✅✅software
Monitors, keyboards, and hard drives are examples of computer: - CORRECT
ANSWER✅✅✅hardware
One reason an existing business might develop a company web site is to: - CORRECT
ANSWER✅✅✅create a new revenue source.
What type of software program would a business use to analyze its operating expenses and level of
sales? - CORRECT ANSWER✅✅✅spreadsheet
What do most businesses use to store information for future use? - CORRECT
ANSWER✅✅✅computer systems
Businesses assess their information needs to determine the type of information that will help them deal
with: - CORRECT ANSWER✅✅✅specific problems
Computer database programs make it easier for businesses to manage: - CORRECT
ANSWER✅✅✅large amounts of related data
