Certified Paraoptometric Assistant &
Technician Exam Flash – AOA Questions
And Answers
When a patient first walks into the office for an appointment, the
paraoptometric should __________. - - -
correct answer ✅Acknowledge patient with a courteous greeting
Which of the following would be considered appropriate behavior
in front of a patient? - - -
correct answer ✅Using soft tones to speak with office staff
members
Which of the following would not be considered an appropriate
telephone technique? - - -
correct answer ✅Letting the phone ring several times before
answering to give the impression that your office is busy
If a phone call is for a staff member who is busy with a patient, the
paraoptometric should _________. - - -
correct answer ✅Ask to take a message
If a patient calls requesting information that will take a few minutes
to locate, the paraoptometric should _________. - - -
correct answer ✅Ask the patient if he/she would like to hold or
ask to call the patient back
,Certified Paraoptometric Assistant &
Technician Exam Flash – AOA Questions
And Answers
A phone message should include all of the following except
_____________. - - -
correct answer ✅Length of call
A caller who insists on a price estimate over the phone should
be_________. - - -
correct answer ✅Told that the prices are estimated
The AOA set of principles that include the statement, "To keep
patients' eye, vision, and general health paramount at all times" is
called: - - -
correct answer ✅Code of Ethics
The practice of keeping medical records out of view of patients is
compliant with: - - -
correct answer ✅HIPAA
When a patient presents with a complaint, the paraoptometric
should ________. - - -
correct answer ✅Express concern and understanding
, Certified Paraoptometric Assistant &
Technician Exam Flash – AOA Questions
And Answers
When making appointments, the paraoptometric should not
__________. - - -
correct answer ✅Rely on memory
If in doubt as to whether a patient requires an emergency
appointment, the paraoptometric should ___________. - - -
correct answer ✅Consult with the doctor
Which of the following would not be considered an emergency
situation requiring immediate attention? - - -
correct answer ✅Loss of contact lens
If the office is extremely behind schedule, the paraoptometric
should ________. - - -
correct answer ✅Indicate your best estimate of how long the wait
will be before the patient will be seen
When discussing medical record documentation, EHR stands for: - -
-
correct answer ✅Electronic Health Record
Technician Exam Flash – AOA Questions
And Answers
When a patient first walks into the office for an appointment, the
paraoptometric should __________. - - -
correct answer ✅Acknowledge patient with a courteous greeting
Which of the following would be considered appropriate behavior
in front of a patient? - - -
correct answer ✅Using soft tones to speak with office staff
members
Which of the following would not be considered an appropriate
telephone technique? - - -
correct answer ✅Letting the phone ring several times before
answering to give the impression that your office is busy
If a phone call is for a staff member who is busy with a patient, the
paraoptometric should _________. - - -
correct answer ✅Ask to take a message
If a patient calls requesting information that will take a few minutes
to locate, the paraoptometric should _________. - - -
correct answer ✅Ask the patient if he/she would like to hold or
ask to call the patient back
,Certified Paraoptometric Assistant &
Technician Exam Flash – AOA Questions
And Answers
A phone message should include all of the following except
_____________. - - -
correct answer ✅Length of call
A caller who insists on a price estimate over the phone should
be_________. - - -
correct answer ✅Told that the prices are estimated
The AOA set of principles that include the statement, "To keep
patients' eye, vision, and general health paramount at all times" is
called: - - -
correct answer ✅Code of Ethics
The practice of keeping medical records out of view of patients is
compliant with: - - -
correct answer ✅HIPAA
When a patient presents with a complaint, the paraoptometric
should ________. - - -
correct answer ✅Express concern and understanding
, Certified Paraoptometric Assistant &
Technician Exam Flash – AOA Questions
And Answers
When making appointments, the paraoptometric should not
__________. - - -
correct answer ✅Rely on memory
If in doubt as to whether a patient requires an emergency
appointment, the paraoptometric should ___________. - - -
correct answer ✅Consult with the doctor
Which of the following would not be considered an emergency
situation requiring immediate attention? - - -
correct answer ✅Loss of contact lens
If the office is extremely behind schedule, the paraoptometric
should ________. - - -
correct answer ✅Indicate your best estimate of how long the wait
will be before the patient will be seen
When discussing medical record documentation, EHR stands for: - -
-
correct answer ✅Electronic Health Record
