MGT 100 midterm study guide UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Management - CORRECT ANSWER - efficiently and effectively coordinating the
planning, leading, organizing, and controlling of an organization department or function so that
the outcomes contribute to meeting goals and objectives
Efficiency - CORRECT ANSWER - - doing things right
- as in using resources widely and cost-effectively
Effectiveness - CORRECT ANSWER - - doing the right things
- achieve results, make the right choices, and successfully carrying them out
4 Essential Management Functions - CORRECT ANSWER - planning, organizing,
leading, controlling
Hawthrone Effect - CORRECT ANSWER - - positive responses in attitudes and
performance by employees when observers pay attention to their group
- instead of incentives increasing production, social pressure from peers had a greater impact on
worker productivity than pay increases
Theory X managers - CORRECT ANSWER - assume that people are lazy, do not like to
work, and avoid responsibility
Theory Y managers - CORRECT ANSWER - assume that people are internally motivated,
like to work, and accept responsibility
, 3 main roles of management - CORRECT ANSWER - - interpersonal role: leader, liaison
- informational role: monitor, keeper of info.
- decision role: entrepreneur, negotiator, resource allocator
communication apprehension - CORRECT ANSWER - an individuals level of fear or
anxiety with either real or anticipated communication with another person
organizational communication - CORRECT ANSWER - the study of communication
within organizations
One-way communication - CORRECT ANSWER - when a manager sends a message and
it is received by employees but there is no way for the manager to know of the message was
received correctly
Two-way communication - CORRECT ANSWER - when a manager sends a message and
allows for questions to be asked, so the manager receives feedback
cross-cultural communication - CORRECT ANSWER - compares one culture to another
things that make sense in one culture may not make sense in another
Communication Process consists of: - CORRECT ANSWER - - sender: initiates transition
of information
- encoding: transformation of message into a signal which is then sent over from the sender to
receiver
- channel: the medium that transmits the message
ACTUAL Exam Questions and CORRECT
Answers
Management - CORRECT ANSWER - efficiently and effectively coordinating the
planning, leading, organizing, and controlling of an organization department or function so that
the outcomes contribute to meeting goals and objectives
Efficiency - CORRECT ANSWER - - doing things right
- as in using resources widely and cost-effectively
Effectiveness - CORRECT ANSWER - - doing the right things
- achieve results, make the right choices, and successfully carrying them out
4 Essential Management Functions - CORRECT ANSWER - planning, organizing,
leading, controlling
Hawthrone Effect - CORRECT ANSWER - - positive responses in attitudes and
performance by employees when observers pay attention to their group
- instead of incentives increasing production, social pressure from peers had a greater impact on
worker productivity than pay increases
Theory X managers - CORRECT ANSWER - assume that people are lazy, do not like to
work, and avoid responsibility
Theory Y managers - CORRECT ANSWER - assume that people are internally motivated,
like to work, and accept responsibility
, 3 main roles of management - CORRECT ANSWER - - interpersonal role: leader, liaison
- informational role: monitor, keeper of info.
- decision role: entrepreneur, negotiator, resource allocator
communication apprehension - CORRECT ANSWER - an individuals level of fear or
anxiety with either real or anticipated communication with another person
organizational communication - CORRECT ANSWER - the study of communication
within organizations
One-way communication - CORRECT ANSWER - when a manager sends a message and
it is received by employees but there is no way for the manager to know of the message was
received correctly
Two-way communication - CORRECT ANSWER - when a manager sends a message and
allows for questions to be asked, so the manager receives feedback
cross-cultural communication - CORRECT ANSWER - compares one culture to another
things that make sense in one culture may not make sense in another
Communication Process consists of: - CORRECT ANSWER - - sender: initiates transition
of information
- encoding: transformation of message into a signal which is then sent over from the sender to
receiver
- channel: the medium that transmits the message
