What is six sigma? - Answers both methodology for process improvement and a statistical concept that
seeks to define the variation inherent in any proess
What is the overarching premise of six sigma? - Answers is a variation in a process that leads to
opportunities for error, opportunities for error then lead to risks for product defects
In the end what is the ultimate goal of Six sigma? - Answers to ultimately reduce process costs and
increases customer satisfaction
what is a sigma defect? - Answers a sigma defect is failure to meet a requirement in a process
What is an aspect of continuous improvement? - Answers is ensuring controls are put in place and that
employees who are hands-on with the process on a regular basis know how to use controls.
What are control charts? - Answers Control charts are a critical component of statistical process control
that lets organizations maintain improved performance after a six sigma initiative.
What is the goal of improvement? - Answers to bring a process back within a state of statistical control
What is one way an organization can continuously improve? - Answers reduce the variation in a process.
What is sigma? - Answers sigma is a way of measuring perfection
What is a value stream? - Answers The value stream is a sequence of all items, events, and people
required to produce an end result.
What does removing waste mean? - Answers removing waste- items, actions or people that are
unnecessary to the outcome of a process; reduces processing time, opportunities for errors and overall
costs.
What happens when the sigma level increases? - Answers when sigma level increases, cost and cycle
time go down and customer satisfaction goes up.
What happens when an organization lowers the percentage of variation? - Answers The customer
experiences a more constant experience.
What type of culture does six sigma seek to create? - Answers A culture of continuous improvement and
quality that optimizes performance of an organization inside and out.
What is the equation for calculating sigma level? - Answers ((# of opportunities - # of defects)/ # of
opportunities) x 100 = Yield
What does six sigma help organizations to do? - Answers identify problems, validate assumptions,
brainstorm solutions, and plan for implementation to avoid unintended consequences.
What does PDCA Cycle stand for? - Answers Plan, Do, Check, Act
, What does DMAIC mean? - Answers Define, Measure, Analyze, Improve, Control
What happens in a PDCA cycle? - Answers improvement comes when you recognize a need for change
and make a plan to create improvement. Next, you test your ideas, then using the results of the test you
check or verify that your improvements are working. Then you act, bringing your improvements to a
production environment or scaling improvements outside of the test area.
What does DMADV mean? - Answers Define, measure, analyze, design and verify.
What is the purpose of identifying a value stream? - Answers the purpose of determining a value stream
for a process is that you can identify areas of concern, waste and improvement.
What is the first goal of six sigma? and how is it done? - Answers is to discover all of the problems within
an organization that may or may not be apparent.
this is completed by doing much research and data collection
What are two ways to define "six sigma"? - Answers - Quality management methodology that uses
different theories and tools to improve upon the processes of a certain business.
- statistical way- sigma is a greek letter used to represent the statistical term 'standard deviation' which
measures the deviations from average in a particular business process.
What is the disadvantages of not using six sigma in beta testing? - Answers Organizations can experience
unintended consequences from changes, spend money on ideas that don't end up working out as
planned and impact customer perceptions.
What are the principles of lean six sigma? - Answers defining customer values
identifying the value stream for customer needs and desires
identifying waste in the process
creation of a continuous process flow
continually working to reduce the number of steps and time it takes to reach customer satisfaction.
What is one inherent principle in six sigma? - Answers Continuous improvement- an organization that
completely adopts a six sigma methodology never stops improving. it identifies and prioritizes areas of
opportunity on a continuous basis
What is the primary methodology of six sigma focused on? - Answers The customer
What does identifying sigma levels help an organization do? - Answers sigma levels provide an
organization with a high-level look at how a process is performing.
What is the six sigma culture about? - Answers continuous improvement, which means teams consider
all options before embarking on the most lucrative improvement measures.