THE BMZ ACADEMY
THE BMZ ACADEMY
@061 262 1185/068 053 8213
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
Question 1
Logistical perspectives of customer service should begin with:
a. The production requirements
b. The customer requirements
c. The procurement requirements
d. The transportation requirements
e. The manufacturing requirements
Question 2……… is a private charter plane that usually carries between four (4) and
eighteen (18) passengers.
a.A regional airline
b. A lcal airline
c. An air taxi
d. A loyalty scheme
Clear my choice
Question 3
Planning, implementing and controlling the efficient and effective forward and
reverse flow and storage of goods, services and information between point of
origin and point of consumption in order to meet customer’s requirements
refers to:
BMZ ACADEMY 061 262 1185/068 053 8213Page 2 of 40
, THE BMZ ACADEMY
a. Military logistics
b. Business logistics
c. Production logistics
d. Engineering logistics
e. Reverse logistics
Clear my choice
Question 4
Which one of the following activities does NOT form part of the reverse logistics
function?
a. Handling return loads
b. Dealing with obsolete products and materials
c. Disposal of packaging materials
d. Packaging and unitisation decisions
e. Recycling of appliances and equipment
Clear my choice
Question 5
Which one of the following is NOT a primary activity according to Porter’s value
chain concept?
a. Inbound logistics
BMZ ACADEMY 061 262 1185/068 053 8213Page 3 of 40
, THE BMZ ACADEMY
b. Marketing and sales
c. Operations
d. Service
e. Procurement
Clear my choice
Question 6
Google provides its employees with three free meals a day, facilities to exercise,
laundry services and many other incentives to retain their employees. Which
activity in the value chain would this be an example of?
a. Human resource management
b. Technology development
c. Procurement
d. Service
e. Marketing and sales
Clear my choice
Question 7
A worker in a large warehouse, used for storing tractor tyres, is busy unpacking
a truck that just arrived at the warehouse from a supplier in Cape Town.
According to Porter’s value chain this is an example of:
a. Outbound logistics
b. Service
BMZ ACADEMY 061 262 1185/068 053 8213Page 4 of 40
THE BMZ ACADEMY
@061 262 1185/068 053 8213
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
Question 1
Logistical perspectives of customer service should begin with:
a. The production requirements
b. The customer requirements
c. The procurement requirements
d. The transportation requirements
e. The manufacturing requirements
Question 2……… is a private charter plane that usually carries between four (4) and
eighteen (18) passengers.
a.A regional airline
b. A lcal airline
c. An air taxi
d. A loyalty scheme
Clear my choice
Question 3
Planning, implementing and controlling the efficient and effective forward and
reverse flow and storage of goods, services and information between point of
origin and point of consumption in order to meet customer’s requirements
refers to:
BMZ ACADEMY 061 262 1185/068 053 8213Page 2 of 40
, THE BMZ ACADEMY
a. Military logistics
b. Business logistics
c. Production logistics
d. Engineering logistics
e. Reverse logistics
Clear my choice
Question 4
Which one of the following activities does NOT form part of the reverse logistics
function?
a. Handling return loads
b. Dealing with obsolete products and materials
c. Disposal of packaging materials
d. Packaging and unitisation decisions
e. Recycling of appliances and equipment
Clear my choice
Question 5
Which one of the following is NOT a primary activity according to Porter’s value
chain concept?
a. Inbound logistics
BMZ ACADEMY 061 262 1185/068 053 8213Page 3 of 40
, THE BMZ ACADEMY
b. Marketing and sales
c. Operations
d. Service
e. Procurement
Clear my choice
Question 6
Google provides its employees with three free meals a day, facilities to exercise,
laundry services and many other incentives to retain their employees. Which
activity in the value chain would this be an example of?
a. Human resource management
b. Technology development
c. Procurement
d. Service
e. Marketing and sales
Clear my choice
Question 7
A worker in a large warehouse, used for storing tractor tyres, is busy unpacking
a truck that just arrived at the warehouse from a supplier in Cape Town.
According to Porter’s value chain this is an example of:
a. Outbound logistics
b. Service
BMZ ACADEMY 061 262 1185/068 053 8213Page 4 of 40
