TEST BANK MGMT 12th Edition Principles of Management by Chuck Williams Chapters 1- 18, Complete

TEST BANK
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MGMT 12th Edition Principles of Management
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by Chuck Williams Chapters 1 - 18, Complete
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,TABLE OF CONTENTS j j j




Part I: INTRODUCTION TO MANAGEMENT.
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1. Management.
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2. The History of Management.
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3. Organizational Environments and Cultures.
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4. Ethics and Social Responsibility.
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Part II: PLANNING.
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5. Planning and Decision Making.
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6. Organizational Strategy.
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7. Innovation and Change.
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8. Global Management.
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Part III: ORGANIZING.
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9. Designing Adaptive Organizations.
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10. Managing Teams.
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11. Managing Human Resource Systems.
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12. Managing Individuals and a Diverse Work Force.
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Part IV: LEADING.
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13. Motivation.
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14. Leadership.
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15. Managing Communication.
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Part V: CONTROLLING.
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16. Control.
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17. Managing Information.
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18. Managing Service and Manufacturing Operations.
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,Chapter 01_Management
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1.j_____jisjdefinedjasjgettingjworkjdonejthroughjothers.
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a.j Orientation

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b.jMarketing

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c.j Management

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d.jAccounting

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2.jWhenjRuthjwasjhiredjbyjGrahamjServicesjInc.jtojheadjitsjcustomerjservicejoperations,jshejwasjtol
djthatjherjrolejinvolvedjsupervisingjthejworkjofjherjemployeesjandjensuringjthatjtheyjdidjtheirjjobsj
well.jRuth'sjjobjisjrelatedjto:
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a.j marketing.

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b.jrecruitment.

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c.j management.

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d.jfinance.

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3.jAtjTroystenjInc.,jajconstructionjcompany,jEdwin'sjjobjresponsibilitiesjincludejmonitoringjthejwor
kjcarriedjoutjbyjthejcompany'sjsitejengineers.jHejisjalsojresponsiblejforjensuringjthatjalljthejenginee

, rsjarejprovidedjwithjamplejguidancejandjsupervisionjsojthatjtheyjcanjperformjalljthejassignedjtasksjt
ojthejbestjofjtheirjability.jInjthejgivenjscenario,jEdwin'sjjobjisjrelatedjtoj_____.
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a.j accounting

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b.jsales

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c.j management

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d.jproduction

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4.jTrentjAutomobilesjInc.jwasjexpectingjajlargejshipmentjofjscrapjmetaljajweekjearlier.jAsjthejshipm
entjdidjnotjarrivejonjtime,jthejsupplyjmanagerjatjTrentjAutomobilesjwasjforcedjtojplacejanotherjord
erjforjthejsamejquantityjofjscrapjmetaljfromjajlocaljmanufacturer.jAsjajresult,jitsjcarjmanufacturingj
processesjgotjdelayedjandjexpensesjincreased.jInjthisjscenario,jTrentjAutomobilesjisjdemonstratin
gjajlackjofj_____.
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a.j synergy

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b.jdisintermediation

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c.j automation

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d.jefficiency

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6.jTojreducejmanualjerrors,jDebronthjInc.,jajmachineryjmanufacturingjcompany,jautomatedjmostj
ofjitsjproductionjprocessesjusingjComputerjNumericjControlj(CNC)jmachines.jThisjreducedjthejlabo
rjcost,jwastagejofjrawjmaterials,jandjrejectionjofjfinishedjgoodsjduejtojqualityjissues.jInjthejcontextj
ofjmanagement,jthejautomationjofjproductionjprocessesjatjDebronthjInc.jexemplifiesj_____.