PGA 3.0 Level 2 Study Guide Questions
And Answers
The bvision, bcore bvalues, band bmission bstatement bof ba bgolf bfacility bshould bbe
bdeveloped bconcurrently bwith bestablishing ba bfacility-wide bbusiness bplan bthat
bincludes bconcrete bgoals bwith bstrategies bfor bmeeting bthem. b(T/F) b- bcorrect
banswers✔✔True
What bdepartment bis bconsidered bthe bcore bbusiness bunit bof bmost bfacilities? b-
bcorrect banswers✔✔Golf bOperations
Policies band bprocedures bare bport bof bwhich bsupport belement bof bthe bgolf boperation's
borganization? b- bcorrect banswers✔✔Systems
What bis bthe bmost baccurate bdescription bof bthe brelationship bbetween bthe bfacility's
bbusiness bplan band bthe bgolf boperation? b- bcorrect banswers✔✔Golf bOperation bis
bvery bcore band bcenter bof bthe bgolf bbusiness bplan
What bis bthe bprincipal bfocus bof bgolf boperations? bSystems bOperational bManual b-
bcorrect banswers✔✔
What bcombination bof binteraction bstrategies bwould bbe bthe bfirst bchoice bfor bpromoting
ba bpositive bfacility-wide bculture? b- bcorrect banswers✔✔Involving band bSupporting
From ba bfunctional bperspective, ba bvendor bis bwhat bkind bof bresource? b- bcorrect
banswers✔✔Financial
What bmust bexist bfor ba bfacility bto bhave ba bpositive bculture? b- bcorrect
banswers✔✔Resources
What bwould ba btypical borganizational bchart bof ba bgolf boperation bshow? b- bcorrect
banswers✔✔Staff broles band bthe brelationships bbetween bthem
What bis bthe bmost blikely bdeterminant bof bthe bcomplexity bof ba bfacility's borganizational
bchart? b- bcorrect banswers✔✔Size bof bfacility band bnumber bof bresources
,What bdetermines bthe bcomplexity bof ba bfacility's borganization bchart? bSize bof bfacility,
bnumber bof bservices boffered, btype bof bfacility, bmission b- bcorrect banswers✔✔
Staff bis bconsidered ba btangible bfacility bresource? b(T/F) b- bcorrect banswers✔✔True
What bintangible bresource bis bkey bto benabling band bfacilitating bpeak bperformance? b-
bcorrect banswers✔✔Culture
How bcan bfacilities bfoster ba bpositive bculture bof bimprovement? b- bcorrect
banswers✔✔Open bcommunication band bdiscussion
How bcan ba bfacility bfoster ba bculture bof bimprovement? b- bcorrect banswers✔✔Evolving
b/ bEveryone bon bboard
"Identify bstaffing bneeds" bis bone bof bthe bstaff-management broles bin brunning ba bgolf
boperation. b(T/F) b- bcorrect banswers✔✔True
Job bdescriptions bshould bidentify bthe bskills bnecessary bto baccomplish bthe btasks
bassociated bwith beach bposition. b(T/F) b- bcorrect banswers✔✔True
High-performance bprofiling bis ba btool bthat bcan bbe bused bto bcommunicate ba buniform
bset bof bfacility-wide bexpectations bfor ball bemployees. b(T/F) b- bcorrect
banswers✔✔True
Self-assessments bare ban bappropriate bmeans bfor bfacility bstaff bto balign btheir
bpersonal bgoals bwith bbusiness bgoals. b(T/F) b- bcorrect banswers✔✔True
New bteachers bobserved bthe blead binstructor bat ba bgolf bfacility bconduct ba bshort
bgame bclinic. bThis bis ban bexample bof bexternal bstaff btraining. b(T/F) b- bcorrect
banswers✔✔False
What bshould ba bmanager bconsider bwhen bdetermining bthe bnumber bof bemployees
bneeded bto brun ban boperation? b- bcorrect banswers✔✔Human bresources bit bwill btake
What bshould bgolf bfacilities bconsider bdoing bto belevate bstaff bperformance bin bmeeting
bmanagement band bcustomer bexpectations? b- bcorrect banswers✔✔Create bhigh
bperformance bprofiles
What bis bthe badvantage bof basking bopen-ended bquestions bduring bthe binterview
bprocess? bLead bto bunbiased banswers b- bcorrect banswers✔✔
What bis ban bexample bof bexternal bstaff btraining? b- bcorrect banswers✔✔Employee
bgoing bto bthe bPGA bShow
, Reduced btraining bneeds bis bone bof bthe banticipated bbenefits bof badopting bnew bpoint
bof bsale bsystem btechnology. b(T/F) b- bcorrect banswers✔✔False
What bis bthe bfirst bstep bin bacquiring ba bnew btechnology-based bsystem? b- bcorrect
banswers✔✔Assess bfacility bneeds
What bare bprocedures? b- bcorrect banswers✔✔Step bby bstep binstructions bon bhow bto
bimplement bpolicies band bcomplete bspecific btasks
What bare bpolicies? b- bcorrect banswers✔✔Guidelines band brules blaid bdown bby
bmanagement bthat boutline bthe bcourse bof baction bin bvarious bsituations
Why bshould bemployees bbe binvolved bin bcreating band brevising bpolicies bor
bprocedures? b- bcorrect banswers✔✔Encourages bstaff bto bbuy bin bto bthe bguidelines bit
bsets bout
What bis ba bmanagement btool bfor bdefining bthe bstructure bof bthe bgolf boperation? b-
bcorrect banswers✔✔Business bplanning b- bPolicies band bprocedures
Promotion bis bone bof bthe bfour b"Ps" bof bmarketing? b(T/F) b- bcorrect banswers✔✔True
What bdoes bthe bAmerican bMarketing bAssociation brefer bto bas ba bname, bterm, bsign,
bsymbol bor bdesign, bor bcombination bof bthem bintended bto bidentify bthe bgoods band
bservices bof ba bseller? b- bcorrect banswers✔✔Brand
What bis ban bexample bof bindirect bcompetition bto ban b18-hole bdaily bfee bfacility? b-
bcorrect banswers✔✔Fitness band btennis bclub
What bis ban bexample bof ban battraction bprogram bat ba bgolf bfacility? b- bcorrect
banswers✔✔Clinic bshowing bnew bgolfers bhow bto bwarm bup
Social bmedia bis ba bmethod bthat bprofessionals bcan buse bto bcommunicate bwith
bpotential band bexisting bcustomers. b(T/F) b- bcorrect banswers✔✔True
Cost-benefit banalysis bis ba bway bto bassess ba bpromotional bstrategy. b(T/F) b- bcorrect
banswers✔✔True
What bis ba breliable bindicator bof bthe beffectiveness bof ba bpromotional bprogram
btargeting bretail bsales? b- bcorrect banswers✔✔Increase bin bsales bcompared bto bprior
byear
How bcan ba bfacility bdetermine bthe bviability bof ba bpromotional bprogram? b- bcorrect
banswers✔✔Cost-benefit banalysis, binterviewing bcustomers, bwritten bsurveys
And Answers
The bvision, bcore bvalues, band bmission bstatement bof ba bgolf bfacility bshould bbe
bdeveloped bconcurrently bwith bestablishing ba bfacility-wide bbusiness bplan bthat
bincludes bconcrete bgoals bwith bstrategies bfor bmeeting bthem. b(T/F) b- bcorrect
banswers✔✔True
What bdepartment bis bconsidered bthe bcore bbusiness bunit bof bmost bfacilities? b-
bcorrect banswers✔✔Golf bOperations
Policies band bprocedures bare bport bof bwhich bsupport belement bof bthe bgolf boperation's
borganization? b- bcorrect banswers✔✔Systems
What bis bthe bmost baccurate bdescription bof bthe brelationship bbetween bthe bfacility's
bbusiness bplan band bthe bgolf boperation? b- bcorrect banswers✔✔Golf bOperation bis
bvery bcore band bcenter bof bthe bgolf bbusiness bplan
What bis bthe bprincipal bfocus bof bgolf boperations? bSystems bOperational bManual b-
bcorrect banswers✔✔
What bcombination bof binteraction bstrategies bwould bbe bthe bfirst bchoice bfor bpromoting
ba bpositive bfacility-wide bculture? b- bcorrect banswers✔✔Involving band bSupporting
From ba bfunctional bperspective, ba bvendor bis bwhat bkind bof bresource? b- bcorrect
banswers✔✔Financial
What bmust bexist bfor ba bfacility bto bhave ba bpositive bculture? b- bcorrect
banswers✔✔Resources
What bwould ba btypical borganizational bchart bof ba bgolf boperation bshow? b- bcorrect
banswers✔✔Staff broles band bthe brelationships bbetween bthem
What bis bthe bmost blikely bdeterminant bof bthe bcomplexity bof ba bfacility's borganizational
bchart? b- bcorrect banswers✔✔Size bof bfacility band bnumber bof bresources
,What bdetermines bthe bcomplexity bof ba bfacility's borganization bchart? bSize bof bfacility,
bnumber bof bservices boffered, btype bof bfacility, bmission b- bcorrect banswers✔✔
Staff bis bconsidered ba btangible bfacility bresource? b(T/F) b- bcorrect banswers✔✔True
What bintangible bresource bis bkey bto benabling band bfacilitating bpeak bperformance? b-
bcorrect banswers✔✔Culture
How bcan bfacilities bfoster ba bpositive bculture bof bimprovement? b- bcorrect
banswers✔✔Open bcommunication band bdiscussion
How bcan ba bfacility bfoster ba bculture bof bimprovement? b- bcorrect banswers✔✔Evolving
b/ bEveryone bon bboard
"Identify bstaffing bneeds" bis bone bof bthe bstaff-management broles bin brunning ba bgolf
boperation. b(T/F) b- bcorrect banswers✔✔True
Job bdescriptions bshould bidentify bthe bskills bnecessary bto baccomplish bthe btasks
bassociated bwith beach bposition. b(T/F) b- bcorrect banswers✔✔True
High-performance bprofiling bis ba btool bthat bcan bbe bused bto bcommunicate ba buniform
bset bof bfacility-wide bexpectations bfor ball bemployees. b(T/F) b- bcorrect
banswers✔✔True
Self-assessments bare ban bappropriate bmeans bfor bfacility bstaff bto balign btheir
bpersonal bgoals bwith bbusiness bgoals. b(T/F) b- bcorrect banswers✔✔True
New bteachers bobserved bthe blead binstructor bat ba bgolf bfacility bconduct ba bshort
bgame bclinic. bThis bis ban bexample bof bexternal bstaff btraining. b(T/F) b- bcorrect
banswers✔✔False
What bshould ba bmanager bconsider bwhen bdetermining bthe bnumber bof bemployees
bneeded bto brun ban boperation? b- bcorrect banswers✔✔Human bresources bit bwill btake
What bshould bgolf bfacilities bconsider bdoing bto belevate bstaff bperformance bin bmeeting
bmanagement band bcustomer bexpectations? b- bcorrect banswers✔✔Create bhigh
bperformance bprofiles
What bis bthe badvantage bof basking bopen-ended bquestions bduring bthe binterview
bprocess? bLead bto bunbiased banswers b- bcorrect banswers✔✔
What bis ban bexample bof bexternal bstaff btraining? b- bcorrect banswers✔✔Employee
bgoing bto bthe bPGA bShow
, Reduced btraining bneeds bis bone bof bthe banticipated bbenefits bof badopting bnew bpoint
bof bsale bsystem btechnology. b(T/F) b- bcorrect banswers✔✔False
What bis bthe bfirst bstep bin bacquiring ba bnew btechnology-based bsystem? b- bcorrect
banswers✔✔Assess bfacility bneeds
What bare bprocedures? b- bcorrect banswers✔✔Step bby bstep binstructions bon bhow bto
bimplement bpolicies band bcomplete bspecific btasks
What bare bpolicies? b- bcorrect banswers✔✔Guidelines band brules blaid bdown bby
bmanagement bthat boutline bthe bcourse bof baction bin bvarious bsituations
Why bshould bemployees bbe binvolved bin bcreating band brevising bpolicies bor
bprocedures? b- bcorrect banswers✔✔Encourages bstaff bto bbuy bin bto bthe bguidelines bit
bsets bout
What bis ba bmanagement btool bfor bdefining bthe bstructure bof bthe bgolf boperation? b-
bcorrect banswers✔✔Business bplanning b- bPolicies band bprocedures
Promotion bis bone bof bthe bfour b"Ps" bof bmarketing? b(T/F) b- bcorrect banswers✔✔True
What bdoes bthe bAmerican bMarketing bAssociation brefer bto bas ba bname, bterm, bsign,
bsymbol bor bdesign, bor bcombination bof bthem bintended bto bidentify bthe bgoods band
bservices bof ba bseller? b- bcorrect banswers✔✔Brand
What bis ban bexample bof bindirect bcompetition bto ban b18-hole bdaily bfee bfacility? b-
bcorrect banswers✔✔Fitness band btennis bclub
What bis ban bexample bof ban battraction bprogram bat ba bgolf bfacility? b- bcorrect
banswers✔✔Clinic bshowing bnew bgolfers bhow bto bwarm bup
Social bmedia bis ba bmethod bthat bprofessionals bcan buse bto bcommunicate bwith
bpotential band bexisting bcustomers. b(T/F) b- bcorrect banswers✔✔True
Cost-benefit banalysis bis ba bway bto bassess ba bpromotional bstrategy. b(T/F) b- bcorrect
banswers✔✔True
What bis ba breliable bindicator bof bthe beffectiveness bof ba bpromotional bprogram
btargeting bretail bsales? b- bcorrect banswers✔✔Increase bin bsales bcompared bto bprior
byear
How bcan ba bfacility bdetermine bthe bviability bof ba bpromotional bprogram? b- bcorrect
banswers✔✔Cost-benefit banalysis, binterviewing bcustomers, bwritten bsurveys
