SCO 3001 Exam 7 Questions With 100% Verified
Answers!!
Operations Management
Internal
Supply Chain
External. FLow of goods/info/$ across organizations
3 aspects of operations
decisions: process, quality, capacity, industry
Function: operations is a main function. Where product/service is made
Process: process view is used to analyze many different activities like the process of
manufacturing
Operations Strategy
Corporate, business strategy, benchmarking
Goal: create competitive advantage based on cost, quality, delivery, and flexibility
Corporate Strategy
define the business a company will pursue
Business Strategy
Define how businesses will operate under the umbrella of corporate strategy
Benchmarking
Comparing operations of a firm relative to that of competing firms
Key elements of operation strategy
process, quality, capacity, inventory, and supply chain
4 Dimensions of competition
, cost (TJs), quality, flexibility (Zara), delivery (fedex)
Sequential Desig
tech is transferred in stages as a hand off between functions.
Pros: less demand on info processing requirements
Cons: misalignment between functions, costly in terms of time as each function must wait for the
previous to complete their work.
House of Quality
Concurrent design
Helps marketing and engineering people communicate, translate customer wants into a real
product.
Customer attributes
Engineering characteristics
Modular design
functionally partitioned: discrete, scalable, reusable modules. Isoled, self contained elements.
Benefits; greater variety through mix/match. Series of components for many product variations.
Reduce complexity and costs associated with a large number of variations. Easier to subcontract
the production of modules.
Shortcomings: requires lots of planning. Testing can be complicated
Factors of process selection
market conditions/demand, capital requirements, availability and cost of labor, state of tech
Project
unique, flexible highly skilled labor, little automation, high unit cost
Job Shop
Answers!!
Operations Management
Internal
Supply Chain
External. FLow of goods/info/$ across organizations
3 aspects of operations
decisions: process, quality, capacity, industry
Function: operations is a main function. Where product/service is made
Process: process view is used to analyze many different activities like the process of
manufacturing
Operations Strategy
Corporate, business strategy, benchmarking
Goal: create competitive advantage based on cost, quality, delivery, and flexibility
Corporate Strategy
define the business a company will pursue
Business Strategy
Define how businesses will operate under the umbrella of corporate strategy
Benchmarking
Comparing operations of a firm relative to that of competing firms
Key elements of operation strategy
process, quality, capacity, inventory, and supply chain
4 Dimensions of competition
, cost (TJs), quality, flexibility (Zara), delivery (fedex)
Sequential Desig
tech is transferred in stages as a hand off between functions.
Pros: less demand on info processing requirements
Cons: misalignment between functions, costly in terms of time as each function must wait for the
previous to complete their work.
House of Quality
Concurrent design
Helps marketing and engineering people communicate, translate customer wants into a real
product.
Customer attributes
Engineering characteristics
Modular design
functionally partitioned: discrete, scalable, reusable modules. Isoled, self contained elements.
Benefits; greater variety through mix/match. Series of components for many product variations.
Reduce complexity and costs associated with a large number of variations. Easier to subcontract
the production of modules.
Shortcomings: requires lots of planning. Testing can be complicated
Factors of process selection
market conditions/demand, capital requirements, availability and cost of labor, state of tech
Project
unique, flexible highly skilled labor, little automation, high unit cost
Job Shop
