ITIL 4 FOUNDATIONS EXAM (ACTUAL 2025/2026) QUESTIONS
WITH VERIFIED CORRECT ANSWERS
continual improvement key activities - ---Answers_----
encouraging CI across an org
-securing time and budget for CI
-identifying and logging improvement opportunities
-assessing and prioritizing improvement opportunities
-making business cases for improvement actions
-planning and implementing improvements
-measuring and evaluating results
-coordinating improvement activities across an org
monitoring and event management - ---Answers_---purpose:
systematically observe services and record/report selected
changes of a state identified as events
helps orgs:
-identify events and establish the appropriate response
including responding to conditions that could lead to incidents
monitoring - ---Answers_---focuses on the systematic
observation of CIs and services to detect conditions of
potential significance
-should be highly automated
,information security management - ---Answers_---purpose:
-protect the information needed by an org to do its business
-understand and manage the risks to confidentiality, integrity,
and availability of information
-understand authentication and non-repudiation (cannot deny
an action was taken)
details:
maintain a balance between
-prevention (prevent bad things)
-detection (notice and resolve them quickly)
-correction (recovery)
maintain an additional balance between protecting the org and
preventing it from innovating
release management - ---Answers_---purpose: make new
and changed services and features available for use
details:
-depending on the environment release management may
occur before (Agile/DevOps) or during (traditional) deployment
supplier management - ---Answers_---purpose: ensure an
org's suppliers and their performances are managed to
, support the seamless provision of quality products and
services
key activities:
-create a single point of visibility to ensure consistency
-maintain a supplier strategy/policy/contract mgmt
-negotiate and agree upon contracts/arrangements
-manage relationships with internal/external suppliers
-monitor supplier performance
service configuration management - ---Answers_---purpose:
ensure accurate and reliable information about the
configuration of services and the CIs that support them is
available where/when needed
details:
-collect and manage information about a wide variety of CIs
including hardware, software, networks, buildings, people,
suppliers, documentation, and services)
service consumer - ---Answers_---a generic role for an
organization receiving services, which encompasses
customers, users, and sponsors
customer/consumer - ---Answers_---a person who defines
the requirements for a service and takes responsibility for the
outcomes of service consumption
WITH VERIFIED CORRECT ANSWERS
continual improvement key activities - ---Answers_----
encouraging CI across an org
-securing time and budget for CI
-identifying and logging improvement opportunities
-assessing and prioritizing improvement opportunities
-making business cases for improvement actions
-planning and implementing improvements
-measuring and evaluating results
-coordinating improvement activities across an org
monitoring and event management - ---Answers_---purpose:
systematically observe services and record/report selected
changes of a state identified as events
helps orgs:
-identify events and establish the appropriate response
including responding to conditions that could lead to incidents
monitoring - ---Answers_---focuses on the systematic
observation of CIs and services to detect conditions of
potential significance
-should be highly automated
,information security management - ---Answers_---purpose:
-protect the information needed by an org to do its business
-understand and manage the risks to confidentiality, integrity,
and availability of information
-understand authentication and non-repudiation (cannot deny
an action was taken)
details:
maintain a balance between
-prevention (prevent bad things)
-detection (notice and resolve them quickly)
-correction (recovery)
maintain an additional balance between protecting the org and
preventing it from innovating
release management - ---Answers_---purpose: make new
and changed services and features available for use
details:
-depending on the environment release management may
occur before (Agile/DevOps) or during (traditional) deployment
supplier management - ---Answers_---purpose: ensure an
org's suppliers and their performances are managed to
, support the seamless provision of quality products and
services
key activities:
-create a single point of visibility to ensure consistency
-maintain a supplier strategy/policy/contract mgmt
-negotiate and agree upon contracts/arrangements
-manage relationships with internal/external suppliers
-monitor supplier performance
service configuration management - ---Answers_---purpose:
ensure accurate and reliable information about the
configuration of services and the CIs that support them is
available where/when needed
details:
-collect and manage information about a wide variety of CIs
including hardware, software, networks, buildings, people,
suppliers, documentation, and services)
service consumer - ---Answers_---a generic role for an
organization receiving services, which encompasses
customers, users, and sponsors
customer/consumer - ---Answers_---a person who defines
the requirements for a service and takes responsibility for the
outcomes of service consumption
