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MHA 705 MODULE 6 EXAM 2025
BRAND NEW ACTUAL EXAM WITH
ANSWERS.
1. (T/F) In Quality Dimensions, Structure indicators measure the
attributes of the setting, such as number and qualifications of
the staff, adequacy of equipment and facilities, and adequacy
of organizational policies and procedures - correct answers -
True
2. (T/F) A performance measure is a qualitative tool that provides
an indication of an organization's performance in relation to a
specified process or outcome - correct answers -True
3. In Customer Focus and PI, the terms dashboard technically -
correct answers -are reports of process measures that help
leaders know what is currently going on so that they can plan
strategically where they want to go next
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4. The NPSGs score organizations on areas that - correct
answers -Commonly lead to patient injury
5. (T/F) The organizational structures and processes that
constitute a Quality Management program must be integrated
across the entire healthcare organization - correct answers -
True
6. Fifty percent of our HIM staff have a nationally recognized
credential. This is an example of what type of indicator. -
correct answers -Structure
7. In order to expedite basic performance improvement team
functioning, the team should - correct answers -Establish
ground rules
8. The focus of performance improvement should be on - correct
answers -Customers
9. When an organization compares its current performance to its
own Internet historical data, or user data from similar external
MHA 705 MODULE 6 EXAM 2025
BRAND NEW ACTUAL EXAM WITH
ANSWERS.
1. (T/F) In Quality Dimensions, Structure indicators measure the
attributes of the setting, such as number and qualifications of
the staff, adequacy of equipment and facilities, and adequacy
of organizational policies and procedures - correct answers -
True
2. (T/F) A performance measure is a qualitative tool that provides
an indication of an organization's performance in relation to a
specified process or outcome - correct answers -True
3. In Customer Focus and PI, the terms dashboard technically -
correct answers -are reports of process measures that help
leaders know what is currently going on so that they can plan
strategically where they want to go next
, Page | 2
4. The NPSGs score organizations on areas that - correct
answers -Commonly lead to patient injury
5. (T/F) The organizational structures and processes that
constitute a Quality Management program must be integrated
across the entire healthcare organization - correct answers -
True
6. Fifty percent of our HIM staff have a nationally recognized
credential. This is an example of what type of indicator. -
correct answers -Structure
7. In order to expedite basic performance improvement team
functioning, the team should - correct answers -Establish
ground rules
8. The focus of performance improvement should be on - correct
answers -Customers
9. When an organization compares its current performance to its
own Internet historical data, or user data from similar external
