1
ASAP PACE CERTIFICATION 2025 BRAND NEW
ACTUAL EXAM WITH ANSWERS.
Convergent thinking - (ANSWER)Relies on reason and logic to find the one best
answer to a question
Divergent thinking - (ANSWER)Focuses on producing a broad variety of ideas
Levels of Communication - (ANSWER)1. Casual
2. Critical
3. Crucial
Crucial Communication Components - (ANSWER)Opposing opinions, high stakes,
strong emotions
Communication Cycle - (ANSWER)Sender > Message > Receiver
Main 3 Components of Communication - (ANSWER)1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - (ANSWER)10%
Tone of Voice (% of meaning) - (ANSWER)35%
, 2
Body Language (% of meaning) - (ANSWER)55%
Tone of Voice Elements - (ANSWER)Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - (ANSWER)Eye Contact, Facial Expression, Positioning,
Gestures
Context Elements - (ANSWER)Place, People, Purpose
Non-Verbal Listening Skills - (ANSWER)Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - (ANSWER)Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - (ANSWER)1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - (ANSWER)Personal Competence, Social
Competence
, 3
Personal Competence (EQ) Elements - (ANSWER)Self-Awareness, Self-
Management
Social Competence (EQ) Elements - (ANSWER)Social Awareness, Relationship
Management
Self-Awareness (EQ) - (ANSWER)Understand your own emotions
Self-Management (EQ) - (ANSWER)Managing your own emotions and behaviors
Social Awareness (EQ) - (ANSWER)Identify and understand the emotions of others
Relationship Management (EQ) - (ANSWER)Manage interactions with others
successfully
Prescriptive Feedback - (ANSWER)Offer a solution for the problem - what they can
do different next time
Descriptive Feedback - (ANSWER)State what didn't work and why - no judgement,
stick to the facts
Receiving Positive Feedback - (ANSWER)Accept it, show gratitude, make note
, 4
Receiving Negative Feedback - (ANSWER)Listen, clarify, manage emotions
Constructive Conflict - (ANSWER)Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - (ANSWER)Creates negative outcomes - broken relationships,
decreased productivity and harms reputations
Handling Gossip - (ANSWER)Silence is implicit agreement and acceptance - don't
stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - (ANSWER)1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - (ANSWER)People follow because they have to
Permission Leadership - 2 (Relationships) - (ANSWER)People follow because they
want to
ASAP PACE CERTIFICATION 2025 BRAND NEW
ACTUAL EXAM WITH ANSWERS.
Convergent thinking - (ANSWER)Relies on reason and logic to find the one best
answer to a question
Divergent thinking - (ANSWER)Focuses on producing a broad variety of ideas
Levels of Communication - (ANSWER)1. Casual
2. Critical
3. Crucial
Crucial Communication Components - (ANSWER)Opposing opinions, high stakes,
strong emotions
Communication Cycle - (ANSWER)Sender > Message > Receiver
Main 3 Components of Communication - (ANSWER)1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - (ANSWER)10%
Tone of Voice (% of meaning) - (ANSWER)35%
, 2
Body Language (% of meaning) - (ANSWER)55%
Tone of Voice Elements - (ANSWER)Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - (ANSWER)Eye Contact, Facial Expression, Positioning,
Gestures
Context Elements - (ANSWER)Place, People, Purpose
Non-Verbal Listening Skills - (ANSWER)Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - (ANSWER)Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - (ANSWER)1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - (ANSWER)Personal Competence, Social
Competence
, 3
Personal Competence (EQ) Elements - (ANSWER)Self-Awareness, Self-
Management
Social Competence (EQ) Elements - (ANSWER)Social Awareness, Relationship
Management
Self-Awareness (EQ) - (ANSWER)Understand your own emotions
Self-Management (EQ) - (ANSWER)Managing your own emotions and behaviors
Social Awareness (EQ) - (ANSWER)Identify and understand the emotions of others
Relationship Management (EQ) - (ANSWER)Manage interactions with others
successfully
Prescriptive Feedback - (ANSWER)Offer a solution for the problem - what they can
do different next time
Descriptive Feedback - (ANSWER)State what didn't work and why - no judgement,
stick to the facts
Receiving Positive Feedback - (ANSWER)Accept it, show gratitude, make note
, 4
Receiving Negative Feedback - (ANSWER)Listen, clarify, manage emotions
Constructive Conflict - (ANSWER)Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - (ANSWER)Creates negative outcomes - broken relationships,
decreased productivity and harms reputations
Handling Gossip - (ANSWER)Silence is implicit agreement and acceptance - don't
stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - (ANSWER)1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - (ANSWER)People follow because they have to
Permission Leadership - 2 (Relationships) - (ANSWER)People follow because they
want to
