©EVERLY 2025 ALL RIGHTS RESERVED
TCOLE Basic Telecommunicator Test
Questions And Answers 100% Pass
Reflective/mirroring - ANS Repeating back the last word or phrase the caller has just said is
an example of the active listening technique ________
Images/videos forwarding - ANS Enhanced 911 services involve all of the following EXCEPT:
not always obvious and usually vary from person to person - ANS Warning signs for a suicide
are _________
alternatives (identify all choices), consequences (project outcomes), tell your story (prepare
your defense) - ANS Ethical decision-making tools include _________
improve - ANS Eustress is seen as a positive stress and can even ________ performance
no one is watching; I cannot make a difference; if I did not know it was wrong, it must be okay -
ANS Misconceptions about ethics include:
positive - ANS Exercising, eating a balanced diet, and getting enough sleep are all _______
ways of reducing or eliminating stress.
, ©EVERLY 2025 ALL RIGHTS RESERVED
Are you near an area that stores or uses radioactive material? Are there any radioactive
markings or warnings? - ANS Which questions should a telecommunicator ask of the caller if
there is a suspicion of a radiological leak or incident?
cognitive - ANS Constant worry, racing thoughts, forgetfulness, disorganization, inability to
focus, poor judgment, and negative outlook are signs of ________ stress.
Cause of action - ANS In order to bring a lawsuit based on breach of contract, there must first
be an offer of acceptance. This serves as which element of a prima facie negligence case?
WFA, 500, 120 - ANS Given the NCIC abbreviations for descriptors, how would you broadcast
the description of a white female who is by appearances an adult, an approximate height of five
feet, and approximate weight of 120 pounds?
tort - ANS _______ is a civil wrong or wrongful act, which include all negligence cases as well
as intentional wrongs which result in harm.
Telecommunicator Emergency Response Taskforce (TERT) - ANS What is the term for the
comprehensive program that involves the assistance of many state and national initiatives that
develop trained teams to be mobilized in the instance of a disaster?
communicate the relevant information to the responders - ANS Telecommunicators
answering a call must be able to recognize the caller is suffering from a mental illness, ask the
appropriate questions, and __________
Teenagers - ANS Which group could have suicidal thoughts as they struggle with sexual
orientation in a non-supportive environment?
Critical Incident Stress - ANS Up to 87% of all emergency service workers experience this at
least once in their careers.
TCOLE Basic Telecommunicator Test
Questions And Answers 100% Pass
Reflective/mirroring - ANS Repeating back the last word or phrase the caller has just said is
an example of the active listening technique ________
Images/videos forwarding - ANS Enhanced 911 services involve all of the following EXCEPT:
not always obvious and usually vary from person to person - ANS Warning signs for a suicide
are _________
alternatives (identify all choices), consequences (project outcomes), tell your story (prepare
your defense) - ANS Ethical decision-making tools include _________
improve - ANS Eustress is seen as a positive stress and can even ________ performance
no one is watching; I cannot make a difference; if I did not know it was wrong, it must be okay -
ANS Misconceptions about ethics include:
positive - ANS Exercising, eating a balanced diet, and getting enough sleep are all _______
ways of reducing or eliminating stress.
, ©EVERLY 2025 ALL RIGHTS RESERVED
Are you near an area that stores or uses radioactive material? Are there any radioactive
markings or warnings? - ANS Which questions should a telecommunicator ask of the caller if
there is a suspicion of a radiological leak or incident?
cognitive - ANS Constant worry, racing thoughts, forgetfulness, disorganization, inability to
focus, poor judgment, and negative outlook are signs of ________ stress.
Cause of action - ANS In order to bring a lawsuit based on breach of contract, there must first
be an offer of acceptance. This serves as which element of a prima facie negligence case?
WFA, 500, 120 - ANS Given the NCIC abbreviations for descriptors, how would you broadcast
the description of a white female who is by appearances an adult, an approximate height of five
feet, and approximate weight of 120 pounds?
tort - ANS _______ is a civil wrong or wrongful act, which include all negligence cases as well
as intentional wrongs which result in harm.
Telecommunicator Emergency Response Taskforce (TERT) - ANS What is the term for the
comprehensive program that involves the assistance of many state and national initiatives that
develop trained teams to be mobilized in the instance of a disaster?
communicate the relevant information to the responders - ANS Telecommunicators
answering a call must be able to recognize the caller is suffering from a mental illness, ask the
appropriate questions, and __________
Teenagers - ANS Which group could have suicidal thoughts as they struggle with sexual
orientation in a non-supportive environment?
Critical Incident Stress - ANS Up to 87% of all emergency service workers experience this at
least once in their careers.
