CPI EXAM WITH CORRECT
ANSWERS 2025
Crisis Development Model - correct answers - Individual Behavior Staff
Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - correct answers - A noticeable increase or change in behavior
Supportive - correct answers - An empathic, non-judgmental approach
attempting to alleviate. (Listening, take a break)
Defensive - correct answers - Beginning stage of loss of rational.
(Belligerent, Challenging)
Directive - correct answers - Staff takes control of the potential
escalation. (Timer, Walk)
Acting-Out Person - correct answers - Total loss of control.
Nonviolent Crisis Intervention - correct answers - Restraint is last resort
Tension Reduction - correct answers - Decreases in emotional and physical
energy that occurs after a person acts out, regaining rational.
Therapeutic Rapport - correct answers - Crying, falling asleep,
apologizing, hugging. Proxemics - correct answers - 1 1/2-3 feet space
(depends on size, gender, cultural) Paraverval Communication - correct
answers - Tone, Volume, Candance
Verbal Escalation Continuum - correct answers - Question, Refusal,
Release, Intimidation, Tension Reduction
Questioning - correct answers - Information seeking
Challenging- questioning authority, evasive, attempting to draw staff
in
Questioning interventions - correct answers - give
arational response stick to the topic, ignore the challenge
Refusal - correct answers - non-compliance, loss of
rational Refusal Interventions - correct answers - set
limits- First...Then
ANSWERS 2025
Crisis Development Model - correct answers - Individual Behavior Staff
Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - correct answers - A noticeable increase or change in behavior
Supportive - correct answers - An empathic, non-judgmental approach
attempting to alleviate. (Listening, take a break)
Defensive - correct answers - Beginning stage of loss of rational.
(Belligerent, Challenging)
Directive - correct answers - Staff takes control of the potential
escalation. (Timer, Walk)
Acting-Out Person - correct answers - Total loss of control.
Nonviolent Crisis Intervention - correct answers - Restraint is last resort
Tension Reduction - correct answers - Decreases in emotional and physical
energy that occurs after a person acts out, regaining rational.
Therapeutic Rapport - correct answers - Crying, falling asleep,
apologizing, hugging. Proxemics - correct answers - 1 1/2-3 feet space
(depends on size, gender, cultural) Paraverval Communication - correct
answers - Tone, Volume, Candance
Verbal Escalation Continuum - correct answers - Question, Refusal,
Release, Intimidation, Tension Reduction
Questioning - correct answers - Information seeking
Challenging- questioning authority, evasive, attempting to draw staff
in
Questioning interventions - correct answers - give
arational response stick to the topic, ignore the challenge
Refusal - correct answers - non-compliance, loss of
rational Refusal Interventions - correct answers - set
limits- First...Then
