CPI TRAINING COURSE
EXAM WITH CORRECT
ANSWERS 2025
CPI Philosophy - correct answers - Care, welfare, safety, and security
Purpose of CPI - correct answers - Safely calm student/return
to task Four Behavior Levels - correct answers - 1.Anxiety
2. Defensive
3.Risk Behavior
4. Tension Reduction
Four Staff responses to behavior - correct answers -
1.Supportive 2.Directive
3.Physical Intervention
4.Theraputic Rapport
Behavior
Levels
1.Anxiety
Staff Attitude
5.Supportive - correct answers - change in typical
behavior supportive=empathetic nonjudgement
approach
Behavior
Levels
2.Defensive
Staff Attitude
2.Directive - correct answers - protecting oneself from a
real/perceived challenge(beginning to lose rationality)
directive=providing clear direction/instruction (choices and consequences) to
deescalate an escalating behavior
Behavior Levels
3.Risk Behavior
Staff Attitude
4. Physical Intervention (safety) - correct answers - behaviors that may
present a risk to self or others
physical intervention= disengagement and/or holding skills to manage risk
behavior
(non -restrictive and restrictive strategies to maximize safety and minimize
harm
Behavior Levels
4.Tension Reduction
, Staff Attitude
4. Therapeutic Rapport - correct answers - decrease in physical and
emotional energy Theraputic Rapport= re-establish the
relationship/communication
Verbal Escalation Continuum (The Kite)
moving counter-clockwise starting from the bottom
1.Questioning - correct answers - Questioning=
Information seeking A rational question seeking a rational
response
Intervention= Give a rational response
Challenging/questioning authority?= attempting to draw staff into a
power struggle Intervention= downplay and stick to topic
2.Refusal (right corner of kite) - correct answers - Refusal=
Noncompliance; sight loss of rationality (unwillingness to cooperate or follow
instructions)
Intervention= limit setting (ex interrupt and redirect,
when/then, if /then FAIL SAFE= Do you want to talk now or
later in private?
3.Release (top of kite) - correct answers - Release= verbal and
emotional outburst; screaming swearing, high energy output
Intervention= Allow venting (can be for attention)
4.Intimidation (left corner of kite) - correct answers - Intimidation=
Individual is verbally and/or nonverbally threatening staff
Intervention= Take all threats seriously and seek assistance
5.Tension Reduction (bottom left of kite/ last step) - correct
answers - Tension reduction= A drop in energy (physical and
emotional)
Intervention- establish theraputic rapport
Limit setting - correct answers - A verbal intervention technique in which
a person is offered choices and consequences
Keys: simple/clear
Reasonabl
e
Enforceabl
e
Approache
s:
Interrupt and redirect
pattern When and then
pattern
If and then
Empathetic Listening - correct answers - An active process to discern
what a person is saying
Nonjudgemental
Undivided
attention Listen
EXAM WITH CORRECT
ANSWERS 2025
CPI Philosophy - correct answers - Care, welfare, safety, and security
Purpose of CPI - correct answers - Safely calm student/return
to task Four Behavior Levels - correct answers - 1.Anxiety
2. Defensive
3.Risk Behavior
4. Tension Reduction
Four Staff responses to behavior - correct answers -
1.Supportive 2.Directive
3.Physical Intervention
4.Theraputic Rapport
Behavior
Levels
1.Anxiety
Staff Attitude
5.Supportive - correct answers - change in typical
behavior supportive=empathetic nonjudgement
approach
Behavior
Levels
2.Defensive
Staff Attitude
2.Directive - correct answers - protecting oneself from a
real/perceived challenge(beginning to lose rationality)
directive=providing clear direction/instruction (choices and consequences) to
deescalate an escalating behavior
Behavior Levels
3.Risk Behavior
Staff Attitude
4. Physical Intervention (safety) - correct answers - behaviors that may
present a risk to self or others
physical intervention= disengagement and/or holding skills to manage risk
behavior
(non -restrictive and restrictive strategies to maximize safety and minimize
harm
Behavior Levels
4.Tension Reduction
, Staff Attitude
4. Therapeutic Rapport - correct answers - decrease in physical and
emotional energy Theraputic Rapport= re-establish the
relationship/communication
Verbal Escalation Continuum (The Kite)
moving counter-clockwise starting from the bottom
1.Questioning - correct answers - Questioning=
Information seeking A rational question seeking a rational
response
Intervention= Give a rational response
Challenging/questioning authority?= attempting to draw staff into a
power struggle Intervention= downplay and stick to topic
2.Refusal (right corner of kite) - correct answers - Refusal=
Noncompliance; sight loss of rationality (unwillingness to cooperate or follow
instructions)
Intervention= limit setting (ex interrupt and redirect,
when/then, if /then FAIL SAFE= Do you want to talk now or
later in private?
3.Release (top of kite) - correct answers - Release= verbal and
emotional outburst; screaming swearing, high energy output
Intervention= Allow venting (can be for attention)
4.Intimidation (left corner of kite) - correct answers - Intimidation=
Individual is verbally and/or nonverbally threatening staff
Intervention= Take all threats seriously and seek assistance
5.Tension Reduction (bottom left of kite/ last step) - correct
answers - Tension reduction= A drop in energy (physical and
emotional)
Intervention- establish theraputic rapport
Limit setting - correct answers - A verbal intervention technique in which
a person is offered choices and consequences
Keys: simple/clear
Reasonabl
e
Enforceabl
e
Approache
s:
Interrupt and redirect
pattern When and then
pattern
If and then
Empathetic Listening - correct answers - An active process to discern
what a person is saying
Nonjudgemental
Undivided
attention Listen
